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EDD scheduled second phone interview - normal procedure or red flag?

So I just got a notification that EDD scheduled me for a second phone interview next week. My first one was 3 weeks ago and seemed to go fine - the interviewer just asked standard questions about my last day of work, reason for separation, etc. I thought everything was settled but now they're calling again? Is this a normal part of the process or should I be worried? My former employer was pretty upset when I left (I gave proper notice but they were short-staffed), so I'm wondering if they're contesting my claim. Or maybe it's just extra verification because of all the fraud cases lately? My payments have been coming through normally since the first interview. Anyone else go through multiple phone interviews?

yep had 2 phone interviews last month. first one was general questions, second one was more specific about some discrepancy in my reported wages. no big deal, just answer truthfully

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Zainab Omar

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Thanks, that's somewhat reassuring. Did they tell you in advance what the second interview would be about? My notice just says 'eligibility determination' which could mean anything.

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Yara Sayegh

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EDD sometimes schedules follow-up interviews if they need to clarify information or if they received conflicting details from your former employer. Based on what you've shared, it sounds like your employer might have contested something or provided information that doesn't match what you stated. A few things to prepare for the second interview: 1. Review the details you provided in your first interview so you're consistent 2. Have documentation ready about your separation (emails, termination letter, resignation notice) 3. Be prepared to explain specific dates and circumstances again 4. Stay calm and answer questions directly - don't volunteer extra information I went through something similar last year and it turned out my employer had misreported my last day of work. The second interview was just to resolve that discrepancy.

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Zainab Omar

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This is really helpful, thank you! I'll dig up my resignation email and any other documentation I might have. My employer did try to get me to stay longer than my two weeks notice, so maybe there's confusion about my actual last day.

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OMG I had THREE interviews!!! Each time I thought it was over and then another notification. I was FREAKING OUT thinking they were going to deny my claim or worse accuse me of fraud!!! By the third interview I was a nervous wreck. But it turned out they were just verifying different aspects of my claim. First was basic eligibility, second was about my work search efforts, and third was to verify identity (which made no sense since I'd already done ID.me). The system is SO BROKEN!!!! 😡😡😡

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Paolo Longo

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The system isn't broken, it's doing exactly what it's designed to do - prevent fraud. With the billions lost during the pandemic, they're being extra cautious now. Just answer honestly and you'll be fine.

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CosmicCowboy

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Having multiple interviews is becoming more common now. EDD is under pressure to reduce fraud and overpayments, so they're doing more thorough verifications. The fact that your payments have continued is actually a good sign - if they suspected serious issues, they might have put a hold on payments. One thing to note: if your employer is contesting your claim, the interviewer should tell you this at the beginning of the call. They're required to disclose if they're investigating a conflict between your statement and your employer's. Also, make sure you're available at the scheduled time. Missing the interview can result in automatic disqualification and you'd have to appeal, which is a whole other headache.

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Zainab Omar

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That's good to know about them having to disclose if there's a conflict. I'll definitely make sure I'm available - the notice says the interview window is 8am-noon which seems really broad. Do they usually call closer to the beginning or end of that window in your experience?

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CosmicCowboy

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In my experience, they typically call within the first hour of the window, but it can really vary depending on the interviewer's schedule. Just be prepared to answer from 8am onward. If they don't reach you on the first attempt, they usually try one more time before marking you as unavailable.

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Amina Diallo

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If you're having trouble getting through the EDD phone maze on your own to ask about this, try using Claimyr.com - it helped me actually get through to a rep after weeks of trying on my own. They have a system that connects you directly with EDD agents so you can ask questions about your specific situation. There's a video demo at https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km that shows how it works. I used it when I needed to find out why I had a second interview scheduled and it saved me tons of stress - I found out it was just a standard wage verification for my situation.

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Oliver Schulz

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does that actually work? i've been trying to get thru to EDD for like 2 weeks about my certification issue. called like 50 times and always get the stupid 'too many callers' message

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Second interviews usually means theres a issue with ur claim. My friend had 2 interviews cuz her former boss said she quit and she said she was laid off. The second interview was to get more details. She had to provide a bunch of text messages to prove her side. Make sure u have any evidence ready just in case.

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Zainab Omar

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That's what I'm worried about. My separation was technically a resignation, but it was because they reduced my hours so dramatically I couldn't pay my bills anymore. I hope that doesn't cause problems.

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Yara Sayegh

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That situation is called "constructive discharge" - when employer actions (like drastically reducing hours) effectively force you to resign. Make sure you explain that clearly in your interview and have documentation of your hours reduction if possible. In many cases, this is still considered eligible for benefits.

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Paolo Longo

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I work in HR and can tell you that second interviews happen for a few common reasons: 1. Employer protest/appeal of your claim 2. Wage verification discrepancies 3. Random audit/quality control 4. Issue with your availability for work 5. Questions about your work search activities The fact that your payments are continuing suggests it's likely #3 or #5. If it was an employer protest, they would typically put your payments on hold pending resolution.

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Is it true they can make you PAY BACK benefits if they decide after the fact that you weren't eligible?? That's what happened to my cousin and now they want like $8,400 back and he already spent it on rent and stuff!!

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Paolo Longo

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Yes, unfortunately that can happen. If they determine you were paid benefits you weren't entitled to, they can issue an overpayment notice requiring repayment. However, you can request a waiver if repayment would cause financial hardship and the overpayment wasn't your fault. Your cousin should definitely look into the appeal and waiver options.

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Javier Cruz

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I went through something like this in January. Had my first phone interview, everything seemed fine, then out of nowhere they scheduled a second one. Turns out my former employer told them I was fired for misconduct when actually I was laid off with a bunch of other people when the company downsized. Make sure you have emails or any documentation that proves your side of the story! For me, I had the layoff letter which saved me. The second interview was actually super short once I mentioned I had that documentation.

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Zainab Omar

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That's a good point - I'll make sure to have all my documentation ready. My situation isn't as clear-cut as a layoff though. Did they tell you before the interview what the specific issue was?

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Javier Cruz

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No, they didn't tell me beforehand. I only found out about the misconduct claim when the interviewer brought it up. That's why it's good to have ALL possible documentation ready - resignation letter, performance reviews, communications with your manager, pay stubs showing reduced hours, anything that could be relevant.

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