< Back to California Unemployment

EDD scheduled phone interview after weeks of receiving benefits - should I panic?

Alright so I'm in a bit of a weird situation with my EDD claim and don't know what to make of it. I was part of a mass layoff at my marketing agency in February when they cut our entire digital team. Got all the proper documentation - separation letter, official statement citing 'organizational restructuring' as the reason, final paycheck, the works. I filed for UI right away, served my waiting week, and have been receiving payments without issues for the past 5 weeks. The first two weeks were stuck on pending, but I managed to reach someone at EDD (miracle!) who fixed it on the spot and said everything looked good with my claim. Here's where it gets concerning - I just certified yesterday and suddenly noticed I have a phone interview scheduled and my payment is on hold until after that interview. I've received ZERO notification about why they need to interview me now after paying me for over a month! I'm absolutely freaking out because my UI benefits are already barely covering my mortgage and utilities (like 40% of my previous salary), and I'm the sole provider for my household with two kids. I've been job hunting like crazy but my industry is super slow right now. Anyone have any idea what this surprise interview could be about? Is this normal? Will they backpay me even if the interview isn't for another week? I'm literally losing sleep over this.

Jason Brewer

•

This happened to me in January. Don't panic! These interviews are pretty standard - sometimes EDD randomly selects claims for verification even after they've been paying you. In my case, they wanted to double-check that my layoff was legit and not a voluntary quit. Bring all your documentation to the phone interview - your layoff letter, any emails about the company downsizing, contact info for HR if possible. The interview is usually quick, about 10-15 minutes of basic questions. And yes, they'll backpay you for any weeks on hold as long as the interview goes well. One tip: prepare a one-minute explanation of your layoff situation. They'll ask you to describe what happened, and being clear and concise helps a lot.

0 coins

Nina Fitzgerald

•

Thank you so much for the reassurance! I have all my documentation ready, so that's good to hear. Do you know if they automatically schedule these interviews for everyone at some point, or is there something that might have triggered it?

0 coins

Kiara Fisherman

•

First off, definitely keep that documentation handy. EDD randomly does these eligibility interviews - sometimes triggered by your former employer responding to their notice or sometimes just random verification. I went through this too. In my experience, they're checking one of these things: 1. Making sure it was truly a layoff/reduction in force 2. Verifying you're actively seeking work 3. Double-checking your availability for work 4. Following up on any discrepancies in your certifications If your employer confirmed the layoff reason, it should be straightforward. Just answer honestly and provide those layoff documents. The interview is actually a good sign - means they're processing your claim fully.

0 coins

Liam Cortez

•

I had 2 pay periods freeze while waiting for interview and was panicking until I found Claimyr (claimyr.com). They got me through to an EDD rep who released my payments before the interview even happened! Their video shows exactly how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km - saved me so much stress when I was in the same boat with bills piling up.

0 coins

Savannah Vin

•

dont worry 2 much, they probly just wanna check ur work search efforts. make sure u can list the jobs u applied to!!! happened to me in decmeber

0 coins

Mason Stone

•

This is NOT always about work search! They could be investigating your eligibility for ANY reason. My friend had an interview because their employer tried claiming they quit instead of being laid off. Don't give false hope - these interviews can be VERY serious and you NEED to prepare properly with ALL documentation!!! If you fail the interview they can make you repay EVERYTHING and add penalties!!!

0 coins

Nina Fitzgerald

•

Thanks everyone for the input. I'm still nervous but feeling a bit better. I've got my layoff letter, final paystub, and I've been keeping a detailed job search log (just in case). Really hope this is just routine like some of you mentioned.

0 coins

I had similar situation after my 4th payment suddenly got interview. turns out my old job didn't respond to EDD initial inquiry on time so they just scheduled interview as standard procedure. interview took like 7 minutes, super basic questions, payment released next day. these are usually just checkboxes they gotta fill not actual problems

0 coins

my sister works for edd (not telling me anything specific about claims don't worry) but she says they're super backed up on interviews still from covid backlog lol. so ur probably just coming up in the queue now even tho they started paying u. as long as everything u told them is true ur good

0 coins

Emma Olsen

•

Yeah exactly^^ EDD does things in really weird orders sometimes. They started paying me then did my ID verification 2 months later! The system hasn't made sense since 2020. They prioritize getting payments out but then circle back for verification stuff later.

0 coins

Nina Fitzgerald

•

Update: I actually got a letter in the mail today explaining the interview. They're verifying my reason for separation, and it says my former employer reported that I was terminated for performance reasons??? This is absolutely FALSE - we had an entire department layoff with documentation stating restructuring/downsizing! Now I'm even more stressed!

0 coins

Jason Brewer

•

That's unfortunately common - some companies try to fight unemployment claims. Bring all your documentation to the interview, especially that layoff letter that specifically mentions downsizing. If multiple people were laid off at the same time, that strongly supports your case. Be calm and factual in the interview. You can also request the name and contact info of someone at your former company who can verify the layoff if needed. The good news is that mass layoffs are usually very clear-cut cases.

0 coins

Kiara Fisherman

•

Now that you've received the letter, you know exactly what to prepare for. This happens more than you'd think - HR systems often have different codes in their system versus what they tell employees. Bring your layoff letter, any emails discussing the layoff, and names of others laid off if possible. Keep your explanation simple and consistent: "I was part of a mass layoff where our entire department of X people was eliminated due to company restructuring." I'd also recommend calling your old HR department to ask about this discrepancy before your interview. There might have been a simple coding error on their part when responding to EDD.

0 coins

Nina Fitzgerald

•

Thanks for the advice. I reached out to my former manager who was shocked to hear this and is checking with HR. He said several other laid-off colleagues got the same notice. Seems like they may have miscoded something when responding to EDD. He's going to email me a confirmation that I can forward to EDD during the interview.

0 coins

Mason Stone

•

EMPLOYERS DO THIS ALL THE TIME to avoid their unemployment rates going up!!!! They're LYING to pay less in unemployment insurance!!!! Make SURE you fight this with ALL your documentation and DON'T back down!!!! They're counting on you getting scared and giving up!!!!

0 coins

Savannah Vin

•

yes this!!! happened to my cousin they said he quit when they acutally fired him but he had texts proving it! edd sided with him after interview

0 coins

Liam Cortez

•

If I were you, I'd try using Claimyr to reach an EDD rep right away instead of waiting for the interview. I had exactly this situation (employer claimed misconduct when it was clearly a layoff). The rep I reached through Claimyr was able to note my account and even release one of my payments while waiting for the interview. Their system got me through to someone in about 20 minutes when I had been trying for days: claimyr.com - worth checking their demo video: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km

0 coins

Nina Fitzgerald

•

I might try this if I can't get through on my own tomorrow. The interview isn't for another 8 days and I'm really worried about making rent if payments are held that long.

0 coins

Nina Fitzgerald

•

Final update: Had my phone interview today! The EDD interviewer was actually really nice and understanding. I explained the mass layoff situation, sent her my documentation during the call, and she immediately said she could see it was a legitimate layoff. She even mentioned they've had several others from my company recently. Payments have been released and she said I should see the money in my account within 48 hours. Such a relief! Thanks everyone for the advice and support through this stressful week.

0 coins

Jason Brewer

•

Great news! So glad it worked out. This is why documentation is so important - it made your case clear and simple. For anyone else reading this in the future, always keep all paperwork related to your separation from employment, no matter how minor it seems.

0 coins

TaxRefund AI

Expert Assistant
Secure

Powered by Claimyr AI

T
I
+
6,626 users helped today