EDD phone interview completed but certifications suddenly switched from pending to disqualified - What happened?
I'm freaking out right now. I had my phone eligibility interview with EDD on Tuesday and thought it went okay. The interviewer asked about my job separation and I explained everything truthfully (laid off due to company restructuring). When I checked my UI Online account today, I saw that my last TWO certifications just changed from 'pending' to 'disqualified'!!! I was counting on that money ($874) to pay rent next week. Does this mean my claim is completely rejected? I never received any notification explaining why I was disqualified. Has anyone experienced this after their phone interview? Is there a way to appeal or should I call EDD directly? I'm seriously panicking because I don't have a backup plan for rent.
22 comments
Faith Kingston
This happened to me last month. The disqualification right after the phone interview usually means they determined you don't meet eligibility requirements based on something you said during the interview. You should receive a Notice of Determination in the mail within 5-7 days that explains exactly why you were disqualified. You definitely have the right to appeal - DON'T miss the deadline which is 30 days from the date on the determination letter! In the meantime, I recommend calling EDD to get clarification about why you were disqualified before the letter arrives.
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Lincoln Ramiro
•Thank you for explaining. Do you think it's worth appealing or is it pretty much a done deal once they disqualify you? I'm worried because I need income ASAP and appeals sound like they might take forever.
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Emma Johnson
omg this exact thng happened to me 2!! my intervw was last wk & then boom DISQUALIFIED!! its so unfair how they do ppl. did u tell them u were looking 4 work? thats what got me in trouble i think
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Lincoln Ramiro
•Yes, I mentioned I've applied to at least 3 jobs each week since being laid off. Did you end up calling them to find out why? I'm worried they mistakenly thought I quit instead of being laid off.
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Liam Brown
Don't panic yet. There are several reasons why certifications can flip from pending to disqualified after an interview, and many can be resolved: 1. The interviewer may have misunderstood some information about your separation 2. You might have accidentally provided conflicting information between your application and interview 3. Your employer may have reported a different reason for separation 4. There could be an issue with your work search requirements 5. Sometimes it's just a system error You absolutely need to call EDD immediately to understand the specific reason before your determination letter arrives. This gives you time to prepare documentation for an appeal if needed. Appeals are actually quite successful when you have proper documentation showing you qualify. Also, keep certifying for benefits even while disqualified - if you win your appeal, you'll get backpay for all properly certified weeks.
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Lincoln Ramiro
•Thanks for the detailed explanation. I'm going to try calling today. My employer definitely reported it as a layoff so maybe there was some misunderstanding during the interview.
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Olivia Garcia
I've been calling EDD for THREE DAYS straight trying to get someone to explain my disqualification. Can't get through at all - just constant busy signals or "we've reached our maximum callers" message. So frustrating when your financial life is hanging in the balance and you can't even get basic information about why you're being denied benefits you paid into for years!! The system is BROKEN.
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Noah Lee
•same here! their phone system is THE WORST. i spent like 6 hours yesterday just hitting redial
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Ava Hernandez
If you're having trouble getting through to EDD on the phone (which we all know is basically impossible these days), try using Claimyr. I was in the exact same situation last month - disqualified after interview with no explanation. I used Claimyr.com and they got me connected to an EDD rep in about 20 minutes after I'd spent DAYS trying on my own. The rep explained exactly what the issue was (employer contested my claim) and helped me start the appeal process immediately. There's a video showing how it works here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Seriously worth it when you're in a time-sensitive situation like this where you need answers right away.
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Lincoln Ramiro
•Thank you for the suggestion! I'll check this out if I can't get through today. I really need to know what happened ASAP so I can figure out what to do about my rent.
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Isabella Martin
Just wondering - did you report any income during the weeks you certified? Sometimes if you report earnings incorrectly it can trigger a disqualification. Also, did you answer YES to being available for work and looking for work? Those questions trip people up sometimes and can cause instant disqualifications.
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Lincoln Ramiro
•I didn't have any income to report for those weeks, and I definitely answered YES to being available and looking for work. That's why I'm so confused about the sudden disqualification.
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Faith Kingston
To answer your question about appeals - YES it's absolutely worth appealing if you believe you qualify. I was initially disqualified because my employer incorrectly reported that I quit when I was actually laid off. I appealed with documentation (severance letter, email from HR about the layoff) and won my case. It took about 5 weeks from appeal to hearing to decision, and I received all my backpay plus ongoing benefits. The key is to get solid documentation supporting your case. If your company truly did lay you off due to restructuring, ask for an email or letter stating that fact if you don't already have it. Company-wide announcements about layoffs, severance agreements, anything that proves your version of events will help tremendously.
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Lincoln Ramiro
•This is really helpful, thank you! I do have an official termination letter that specifically mentions the company restructuring. I'll definitely appeal if I need to. Glad to hear you were able to win your case!
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Noah Lee
u know whats weird? my friend got disqialified and then 3 days later it switched back to paid without him doing anything!! edd is so random sometimes maybe just wait a couple days?
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Liam Brown
•That can happen when there's a system error or when an EDD representative reviews and corrects an issue proactively. However, it's not common, so I wouldn't recommend just waiting. The OP should definitely be proactive about contacting EDD to understand what's happening with their claim.
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Olivia Garcia
THE WHOLE SYSTEM IS RIGGED TO DENY BENEFITS!! They ask trick questions during interviews to trip you up and then use ANY tiny inconsistency to disqualify you. I bet the interviewer deliberately misunderstood something you said. They have QUOTAS for denials!!!
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Faith Kingston
•This isn't accurate. EDD doesn't have denial quotas - they're actually measured on timely benefit delivery when claimants qualify. The real issue is outdated systems and overworked staff making mistakes, not some conspiracy to deny benefits. I worked in HR for years and dealt with many unemployment claims from both sides.
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Emma Johnson
wait i just remembered my friend had this happen and it was bcuz his former boss told edd he was fired for misconduct!! did u leave on good terms with ur boss? they might be fighting ur claim
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Lincoln Ramiro
•Oh no, I hadn't thought of that. I thought we were on good terms - my direct manager seemed genuinely sorry to let me go. But maybe higher up they're disputing it? This is stressful.
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Liam Brown
UPDATE: I was able to speak with an EDD representative today. They confirmed that the disqualification was due to a discrepancy between what my former employer reported and what I stated in my interview. My employer claimed I was terminated for performance issues while I said it was a company restructuring. The good news is that I've submitted documentation (including my termination letter that specifically mentions restructuring) and they're reviewing my case. The representative said it's not uncommon for employers to contest claims to avoid increases in their unemployment insurance rates. If my documentation doesn't resolve the issue immediately, I'll need to go through the formal appeal process. The rep emphasized that I should continue certifying for benefits each week while this is sorted out.
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Lincoln Ramiro
•Thank you so much for sharing this update! I'm going to try calling again today. I have my termination letter ready too, which clearly states it was a reduction in workforce. Hoping my situation can be resolved quickly like yours!
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