EDD phone interview passed but benefits still pending - what's the review process?
I'm seriously stressing out here. My EDD account shows a message that says: "Your phone interview time has passed and your eligibility for benefits is under review." But my weekly certification payments still say PENDING from 3 weeks ago! I had my phone interview last Thursday (they actually called 45 minutes early and I almost missed it). The interviewer asked about my job separation and I explained everything honestly. She said she'd submit her notes for review, but didn't give me any timeline. How long does this "under review" status typically last? My rent is due in 5 days and I'm starting to panic. Has anyone else been stuck in this weird limbo after their interview? Do I need to call them or just wait it out?
25 comments
Daniel White
This is actually pretty common after interviews. The EDD rep who interviewed you isn't the one who makes the final determination - they just collect info and submit it to a claims processor for review. After my interview, it took 8 business days for my pending payments to switch to paid. The "under review" status means they're evaluating your eligibility based on the interview. As long as you were honest and qualify for benefits, it should resolve soon, but unfortunately EDD doesn't give exact timelines for this process.
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Abigail Patel
•Thanks for explaining! 8 days actually makes me feel better - I was worried this could drag on for weeks. Do you think calling would speed things up or just waste my time?
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Nolan Carter
mine took 12 days after interview then suddenly all got paid at once. hang in there!
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Abigail Patel
•That's a relief to hear! I can manage if it's just a couple weeks. Did they backdate all your payments?
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Nolan Carter
•yep all back weeks paid same day once approved no probs
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Natalia Stone
DONT JUST WAIT!!! I was stuck in that exact same situation for over a MONTH because there was some stupid "flag" on my account that nobody bothered to tell me about! The interviewer told me everything looked good but then nothing happened!! Keep calling them every single day until someone fixes it!!! The system is BROKEN and they won't help unless you MAKE them help you!!
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Abigail Patel
•Oh no, that's exactly what I'm afraid of! Did you eventually get your money? Was there anything specific you said that finally got them to fix it?
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Natalia Stone
•Yeah I finally got it after talking to a SUPERVISOR who could actually see that my interview notes were sitting in some queue not being processed!! Regular reps kept saying "just wait" but that was BS!! Always ask for a tier 2 specialist or supervisor!!
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Tasia Synder
this happned to me to. they told me interview was fine but didnt mention about some missing pay stub they needed. waited 3 weeks for nothing untill i finally got thru on phone. turns out they were waiting on me but never told me! so stupid lol. maybe theres something they need from u?
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Abigail Patel
•That's frustrating! The interviewer didn't mention needing any additional documents, but now I'm worried. How did you finally get through on the phone? I've been trying for days.
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Selena Bautista
I was in your exact position last month. After my interview, I waited 4 days then tried calling but couldn't get through (constant busy signals or being disconnected). I finally used Claimyr (claimyr.com) to connect with an EDD agent. Totally worth it - got through in about 20 minutes and the agent was able to see that my interview notes were complete but just sitting in the review queue. She escalated it and my payments switched from pending to paid the next day. There's a quick video demo here that shows how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km - was super straightforward. Just having someone look at your specific case can make all the difference.
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Tasia Synder
•does it actually work? ive heard of it but seemed kinda sketchy
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Abigail Patel
•This is really helpful, thank you! I'll check out the video. At this point, I'm willing to try anything that might help move this along faster.
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Mohamed Anderson
The post-interview review process typically takes 5-10 business days, but can extend to 14+ days during busy periods (which EDD is experiencing now in April 2025). Here's what's happening: 1. Your interviewer documents your responses about job separation 2. This gets queued for review by a claims processor (different person) 3. The processor determines if you meet eligibility requirements 4. A determination is made and entered into the system 5. If approved, your pending payments will switch to paid (usually all at once) While waiting is often the only option, calling can sometimes expedite the process if your case has been overlooked or if there's an issue requiring additional information. Make sure to continue certifying for benefits every two weeks even while your previous weeks are pending.
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Abigail Patel
•Thank you for breaking it down like this! It helps to understand the actual process. I'll keep certifying and maybe try calling early next week if nothing changes. I appreciate the detailed explanation.
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Ellie Perry
My nephew had this same problem but it was because he had checked the wrong box on his application about being able to work full-time. His interview went fine but then he got stuck in pending for weeks until they sorted it out. Maybe you have something similar that's causing them to take longer to review?
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Natalia Stone
•THIS is why everyone should CALL!! There's always some stupid little thing they don't tell you about that's holding everything up!!
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Abigail Patel
•I double-checked my application and I'm pretty sure I filled everything out correctly. The interview seemed to go well too. But you're right, it could be something small I'm not aware of.
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Daniel White
Quick update for you - EDD just announced they're experiencing a processing backlog due to system updates, so reviews after eligibility interviews are taking longer than usual right now. The announcement says they're prioritizing cases that are more than 10 business days past interview. So if you're approaching that mark, your review should be coming up soon in their queue.
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Abigail Patel
•Oh! That's actually really helpful to know, thanks for the update. I'm at 6 business days now, so it sounds like I should expect to wait a bit longer. Where did you see this announcement?
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Daniel White
•It was in the EDD Twitter/X account and on the UI Online homepage news section. They're apparently doing some kind of system upgrade that's slowing down claim processing this month.
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Abigail Patel
UPDATE: My status just changed from pending to PAID this morning! All three weeks at once, just like some of you mentioned. The money should hit my Bank of America card tomorrow. Thanks everyone for your help and suggestions. For anyone else stuck in this situation, mine took exactly 9 business days after the interview to resolve.
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Tasia Synder
•congrats! thats awesome news!
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Mohamed Anderson
•Great to hear! Just as a heads-up, EDD now uses the Money Network debit card system rather than Bank of America (which was phased out last year). Make sure you've activated your Money Network card, as that's where your payments will be deposited.
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Abigail Patel
•Oh shoot, you're right! I meant Money Network, not BofA. Thanks for catching that - the card is activated and ready to go!
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