EDD missed their scheduled eligibility phone interview - what do I do now?

this happened to me TWICE last month!!! so frustrating. u need to call them asap tomorrow morning. they might have tried calling from a blocked number tho, did u answer ALL calls? sometimes they mark it as "attempted contact" even if they dont actually leave a voicemail

they did the same thing to me but turns out my phone number was wrong on my account by ONE digit... check ur contact info in UI Online just to be sure

This is unfortunately very common with EDD. When an interview is missed (regardless of whose fault), your claim typically remains on hold until you can reach someone to reschedule. You have a few options: 1. Call the main EDD number at 1-800-300-5616 as early as possible (8am) 2. Use your UI Online account to send a message through the Contact EDD section explaining what happened 3. If you received the interview notice via mail, there should be a specific phone number for the determination interviewer - try that number The key is documenting your attempts to contact them. Make notes of dates, times, and reference numbers of any calls. When you do reach someone, ask them to note in your file that you were available during the scheduled time but did not receive a call. Your claim won't be automatically denied, but it will likely remain "pending" until you can get the interview rescheduled and completed.

I've heard from many people that EDD often misses these interview appointments. Check your UI Online dashboard too - sometimes they actually clear your eligibility issue without the interview (happened to me), but they don't tell you. Worth checking before spending hours trying to call.

Dealing with EDD phone lines is absolutely maddening. After my missed interview last year, I spent 3 WEEKS trying to get through on the phone lines before I found Claimyr (claimyr.com). It's a service that helps you bypass the EDD phone system and actually get connected to a real person. They have a video demo here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Normally I don't recommend paid services but after being hung up on 20+ times by EDD's automated system saying "we're experiencing high call volume," it was completely worth it to get my issue resolved in one day. The rep I spoke with was able to reschedule my interview for the same week.

The EXACT same thing happened to me in February! I waited for 2 hours and no call, then my payments were stuck pending for weeks. When I finally got through to EDD, the representative told me that sometimes interviews get "de-prioritized" if they have staff shortages that day. They don't even bother to tell you or reschedule automatically! Here's what worked for me: 1. Call exactly at 8:01am (NOT 8:00 - everyone calls then and the system crashes) 2. Press 1 for English (or whatever language you need) 3. Then press 2-4-1 in sequence to get to the claim questions department 4. If you get the "too many callers" message, hang up and try again It took me 23 attempts over 2 days, but I finally got through. The rep rescheduled my interview for the next day and released my pending payments within 48 hours after the new interview. DON'T wait for them to contact you - they won't!

my sister works at EDD (don't tell anyone lol) & she says they are SUPER understaffed right now. like half the interviewers quit last month. so yeah theyre missing tons of appointments lately.

Lol EDD is a JOKE. They did this to me 3 TIMES IN A ROW!!! Scheduled interviews, nobody called, payments pending for 2 months!!! I finally drove to an actual EDD office and demanded help. System is completely broken.

Quick update for everyone - EDD has actually acknowledged this is a problem in their latest press release. They're currently running about 30% understaffed in the determinations department, which handles eligibility interviews. They claim they're hiring more staff, but in the meantime, they recommend: 1. Always send a follow-up message through UI Online if your interview is missed 2. Keep certifying for benefits while waiting for resolution 3. Check for status updates in your UI Online inbox daily 4. If your financial situation is dire, request an expedited interview when you call (must provide proof of imminent eviction, utility shutoff, etc.) They're supposed to prioritize rescheduling missed interviews within 5 business days, but it can take longer depending on your specific eligibility issue.