EDD claim issues: Should I fax documents from phone or laptop?

I had to fax some docs to EDD last month for my identity verification. I used my laptop because it was easier to organize all the PDFs in one place and make sure everything was readable. Phone screenshots can sometimes look blurry or cut off when faxed. If they're asking for email proof, I'd recommend downloading the emails as PDFs from your laptop rather than screenshots - it looks more professional and EDD is picky about document quality!

dosent matter tbh just make sure u can read it. i send stuff from my phone all the time with the faxburner app and edd accepts it fine

Either method can work, but here are the key considerations: 1. Document clarity is crucial - EDD will reject anything that's not perfectly legible 2. For emails, original downloads (PDFs) from your laptop will preserve headers and metadata that screenshots might miss 3. Make sure ALL pages are properly oriented (not sideways or upside down) 4. Include your claim number on EVERY page 5. Keep the fax confirmation receipt! Personally, I'd recommend using your laptop with a service like FaxZero or HelloFax because you can preview exactly what will be sent before paying for transmission. Phone apps sometimes compress images in ways that reduce quality.

My brother had his claim denied TWICE because he sent phone screenshots that EDD said were "insufficient documentation" even though you could totally read them!! The whole system is designed to make you fail I swear. They purposely make it complicated so they don't have to pay people!!

ive been on unemployment 3 times and honestly just use whatever is easier for you! laptop is probably better for organizing multiple pages tho. i just always make sure to call EDD a few days after sending faxes to confirm they got everything. better safe than sorry with these people lol

Some additional technical advice about faxing to EDD: 1. Use black and white mode, not color (color faxes often arrive illegible) 2. Set resolution to "Fine" or at least 200 dpi 3. If faxing from laptop, save emails as PDFs first (File > Print > Save as PDF) 4. Include a cover sheet with your name, claim ID, phone number, and list of documents included 5. Send during off-peak hours (early morning) for better transmission quality I routinely help clients with EDD documentation and these steps significantly reduce rejection rates.

just wanted to say im also dealing with edd asking for random documents... so frustrating when they dont even tell you exactly what they want!!! good luck with your claim hope it all works out

Just wanted to update after seeing all the discussion - I followed up with EDD after my document submission and they specifically mentioned that they prefer PDFs from a computer rather than mobile screenshots. The agent told me they've been having issues with mobile-submitted documents being too low quality when they enter their system. So laptop is definitely the way to go if you have that option!

Hey Isaiah! I just went through this exact same situation last week. Definitely go with your laptop - I made the mistake of trying to use my phone first and EDD rejected my documents saying they were "unreadable" even though they looked fine to me. Had to redo everything from my computer. For the email correspondence, make sure you save them as PDFs rather than taking screenshots - the PDF preserves all the metadata and looks much more official. Also pro tip: number your pages (like "Page 1 of 4") in case they get separated during processing. The whole thing is such a pain but hang in there, you'll get through it!

I went through this nightmare about 2 months ago and honestly wish I'd found this thread then! I initially tried using a phone app because I thought it would be faster, but EDD rejected everything twice. Finally got smart and used my laptop with eFax - saved all my emails as PDFs like others mentioned here, made sure everything was crystal clear, and included a detailed cover sheet. The whole process took about 3 weeks total but that was mostly because of my initial phone attempts. One thing I'd add that I didn't see mentioned - if you have any bank statements or pay stubs, scan them at 300dpi minimum. EDD seems extra picky about financial documents. Also keep calling them every few days after you submit - sometimes documents get "lost" in their system and you have to resend. It's frustrating but don't give up!

Adding to what everyone's said about laptop vs phone - I just helped my sister through this exact situation last month. We initially tried sending docs from her phone using FaxBurner but EDD rejected them saying the text was too compressed. When we switched to her laptop and used FaxZero, everything went through on the first try. For email correspondence specifically, we found that forwarding the emails to herself first, then saving those forwarded versions as PDFs worked better than trying to save the originals directly - it included all the timestamp info that EDD seems to care about. Also seconding what others said about calling to confirm receipt - we called 3 days after sending and discovered they never received 2 of the 4 pages we sent. Had to resend those but caught it early. The key is really just being super methodical about it. Document everything, keep all confirmation numbers, and don't assume they got it just because your fax went through successfully!

I went through this exact same process about 6 weeks ago and learned some hard lessons! Definitely use your laptop - I initially tried my phone with CamScanner to create PDFs but EDD rejected them twice for "poor image quality" even though they looked fine to me. When I switched to my laptop and used a proper scanner app, everything was accepted immediately. For the email correspondence, here's what worked for me: I opened each email in my browser (Gmail/Outlook web version), then used the browser's print function to save as PDF. This preserved all the metadata and formatting that EDD seems to care about. Screenshots definitely won't cut it - they want to see the full email headers with timestamps and sender info. One tip I wish I'd known earlier: create a single PDF document with ALL your pages in the right order, rather than sending separate files. EDD's system sometimes scrambles multiple attachments. Also, make the font size as large as possible while still fitting everything on the page - their fax system can make text look smaller and blurrier than it appears on your screen. Good luck with your claim! The documentation process is stressful but once you get it right, it typically processes pretty quickly.

Just wanted to chime in as someone who works at a local workforce development center - we help people with EDD issues daily. Based on what I see here, everyone's giving solid advice about using your laptop over phone. One thing I'd add that I don't think was mentioned: if you're having trouble with the fax going through (which happens A LOT with EDD's system), you can also try uploading documents through your EDD online portal if that option is available for your specific request. Sometimes the online upload actually processes faster than fax, and you get immediate confirmation that the files were received. Also, if you're really stuck and the deadline is tight, some of our local libraries have fax machines and staff who can help ensure your documents are formatted correctly before sending. Don't panic about the rent deadline - EDD can backdate payments once your claim is approved, so focus on getting the documentation right rather than rushing and having to resubmit!