EDD claim denial notifications - online UI account vs. mailed notices?

EDD usually sends important determinations like denials through USPS mail. The official notification date is the mailed letter date (even if you get it late). Your UI Online account *should* update too, but the system is inconsistent. Check under "Notifications" and "History" tabs - sometimes denial info appears there but not on the main dashboard. For appeals, you have 30 days from the mail date on the letter, not when you received it. Don't rely solely on UI Online for critical notices.

theyll send it BOTH ways! when i got denied they emailed me, messaged my ui inbox AND mailed a letter lol. sounds like ur online account isnt syncing right... typical edd mess! good luck with ur appeal tho

The SAME EXACT THING happened to me back in January!!! My UI Online account showed NOTHING about my disqualification but I got this huge packet in the mail with like 4 different pages explaining why I was denied. I called EDD for THREE WEEKS trying to figure out why there was nothing online. Turns out their notifications system has some glitch where determination notices don't always populate in your UI account. The rep told me they're "working on it" (sure they are...) but for now we're just supposed to watch our mail like it's 1995 or something. THE WORST system ever.

To give you the official answer: EDD is legally required to send determination notices (approvals, denials, disqualifications) via USPS mail. The online system notifications are supplementary, not mandatory. Per California Unemployment Insurance Code Section 1328, determinations must be "served personally or by mail." The 30-day appeal period begins on the mail date shown on your letter, regardless of when you actually receive it. My recommendation: File your appeal immediately since you're already 10+ days into your window. For the appeal form (DE 1000M), mark the box indicating why it might be late (delayed mail delivery). Include delivery date evidence if possible (envelope with postmark). The judge may grant good cause for a late appeal if USPS delay is documented.

Have you tried calling EDD to ask about this? I spent 3 weeks trying to get through to them about my claim status and it was impossible. Always busy or disconnected after waiting for hours. I finally used Claimyr (claimyr.com) to get through to a rep in about 20 minutes. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. The rep was able to explain why my online account showed different info than my mailed notice and fixed the discrepancy. Might be worth trying since you need answers fast for your appeal.

Ughhh the stupid EDD notification system. So I work in HR and have to deal with this stuff all the time. Here's what's happening: By LAW they have to mail official determination notices. But their computer system from the stone age doesn't automatically update the online portal. Depending on what type of denial you got, different parts of the system get updated (or not). If you were denied during initial application = usually shows online If you were denied after interview = sometimes shows online If you were denied due to eligibility issue after receiving benefits = rarely shows online Which type of denial did you get? That might explain why your friend had a different experience.

anybody else notice how they only send the BAD news by mail? when i was approved i got texts, emails, msgs in my ui account. but when they disqualified me 3 months later... crickets online, just a letter. seems suspicious if u ask me 🤔

This is such a common issue! I went through the exact same thing in December - got denied after weeks of "pending" status online, but the denial letter was dated a full week before I received it. What's really frustrating is that EDD's own website says to check your UI Online account for updates, but then the most important updates don't even show up there! Pro tip: Set up mail forwarding or delivery alerts with USPS if you can. I missed my first appeal deadline because I was traveling and didn't get my mail for two weeks. Had to file a late appeal and prove "good cause" which was a nightmare process. Also, if you're appealing, gather ALL your documentation now - they'll want proof of your work search, availability, etc. The appeals process is actually more thorough than the initial determination, so you have a decent chance if you were wrongly denied. Good luck!

This is so frustrating but unfortunately very common! I had the exact same experience - my online account showed nothing while the mailed denial letter was sitting in my mailbox for days. What I learned after fighting with EDD for months is that their notification system is basically broken. The mail is considered the "official" notice and your online account is just supposed to be a convenience feature, but it fails constantly. For your appeal, definitely file ASAP since you're already eating into your 30-day window. The appeal clock starts ticking from the date on the letter, not when you received it. I'd also recommend calling your local assembly member's office - they have EDD liaisons who can sometimes help expedite things or at least get you answers faster than calling EDD directly. Document EVERYTHING - take screenshots of your online account showing no denial notice, keep the envelope with the postmark, and note the dates. This kind of system failure happens so often that the appeals judges are familiar with it, and having proof that EDD's own system failed to notify you properly can help your case.