I'm so sorry you're going through this nightmare - I know exactly how terrifying and overwhelming it feels to receive one of those overpayment letters. I just want to add my voice to all the incredible support and success stories you're seeing here. I went through almost the identical situation 5 months ago when I received an overpayment notice for $29K in PUA benefits from 2021. Like you, I had to leave my job at a retail store because my son's daycare kept shutting down due to COVID outbreaks. I was completely honest during my phone interview and provided every detail they asked for about my childcare situation. The panic and sleepless nights are so real - I completely understand that feeling of dread wondering if they might pursue criminal charges or garnish your wages. But reading through all these amazing success stories from @AstroAlpha, @Madison Allen, @Maya Jackson, @Emily Sanjay, @Pedro Sawyer and others gave me the courage to fight instead of giving up. I successfully appealed and WON my case! The entire overpayment was reversed. The key was following the same approach everyone here has outlined - gathering every piece of documentation about childcare closures, creating a chronological timeline, and emphasizing that I had been completely transparent from day one. My hearing was over the phone, lasted about 40 minutes, and the judge was actually very understanding. When I presented my organized evidence showing the pattern of daycare closures and how they made steady work impossible, they ruled completely in my favor. You absolutely have a strong case here. Childcare disruption due to COVID was explicitly covered under PUA guidelines, you were honest throughout the process, and you deserve to fight this unfair determination. Start gathering your documentation ASAP and get that appeal filed before the deadline. Stay strong - you've got this, and we're all here supporting you!

I'm so sorry you're going through this terrifying situation - I completely understand the panic and sleepless nights you're experiencing right now. I just received a very similar overpayment notice last week for $20K in PUA benefits from 2021, also due to childcare disruptions when my toddler's daycare kept closing for COVID exposures. Reading through all these incredible success stories has given me so much hope! It's amazing to see people like @AstroAlpha, @Madison Allen, @Maya Jackson, @Emily Sanjay, @Pedro Sawyer, @Ryan Kim and others who have successfully appealed and completely reversed their overpayments. Your situation sounds exactly like what PUA was designed to cover - you were honest, transparent, and dealing with legitimate COVID-related childcare disruptions. I'm already starting to gather my documentation following everyone's advice - emails from the daycare about closures, texts with my supervisor, and I'm going to create that chronological timeline approach that seems to work so well in these appeals. The fact that you explained everything clearly during your phone interview and wrote it on your application shows you acted in complete good faith. Criminal charges are extremely rare for honest cases like ours - they focus on clear fraud, not legitimate parents who needed help during impossible circumstances. You followed the rules and qualified under the guidelines. File that appeal ASAP and don't let them intimidate you! Based on all these success stories, you have a really strong case. We're all in this together and rooting for you to win this fight!

Just wanted to add another success story to encourage others! I tried Emily's 240+1 method this morning at 8:15am for my pregnancy disability claim that's been stuck for 5 weeks. Got through on my second attempt after waiting about 28 minutes on hold. The rep was incredibly helpful - turns out my OB's office had submitted the wrong form initially (they used an old version from 2019), which is why my claim was stuck in "pending medical certification" status. She was able to see exactly what form was needed and even emailed the correct version directly to my doctor's office while I was on the call. For anyone still struggling: definitely call early morning, have your SSN and claim number ready, and don't be discouraged if you get the "too many callers" message a few times. This method really does work, you just need to be persistent. My payments should start processing within 48 hours according to the rep. Thanks again Emily for sharing this lifesaver! This community is amazing for helping each other navigate this broken system.

This is incredibly helpful, thank you so much for sharing! I've been dealing with a frustrating situation where my SDI claim has been stuck in "pending" status for over a month after a knee surgery. My orthopedic surgeon submitted all the paperwork weeks ago, but I keep getting the runaround when I try to call the main number. Reading through all these success stories gives me hope that this 240+1 method might actually work. I'm planning to try first thing Monday morning around 8am based on the timing recommendations here. Quick question - when you dial the 240+1 sequence, do you need to wait for any specific prompts or just enter it immediately after putting in your verification info? I want to make sure I'm doing it exactly right since this seems like my best shot at actually reaching a human being. Really appreciate you taking the time to share this hack with the community. The stress of not receiving disability payments when you literally cannot work is overwhelming, and EDD's phone system just makes everything worse. Fingers crossed this works for me too!

I've been through this exact situation twice - once for a missed RESEA and once for a missed eligibility review call. Both times it was due to phone issues (first time my phone was completely dead, second time I was in a dead zone with no signal). The UI Center Pacific address (PO Box 1041, Atwood CA 92811) is definitely correct for certain counties. Here's what I learned from both experiences: **For the questionnaire:** - Keep your explanation brief but specific about the technical issue - Include dates: when the problem started, when the appointment was, when you're mailing the response - Attach any documentation you have (repair receipts, screenshots, etc.) - Write your claim number on every single page **For mailing:** - Send it both regular mail AND certified mail (I do this every time now) - Write "RESEA QUESTIONNAIRE - TIME SENSITIVE" on the envelope - Take photos of everything before you send it **Most importantly:** Keep certifying for benefits! This is crucial. Both times my benefits continued normally as long as I kept certifying on schedule while they processed my explanation. Phone malfunctions absolutely qualify as good cause. The first time took about 3 weeks to resolve, the second time was only about 2 weeks. EDD sees these technical issues all the time and as long as you document it properly and show you're making good faith efforts to comply, you'll be fine. Don't stress too much - you're handling this exactly right by being proactive about getting the questionnaire back to them quickly.

I've been lurking on this thread because I'm dealing with a very similar situation - missed my RESEA appointment last week due to phone issues (battery kept dying randomly even when plugged in). Haven't received the questionnaire yet but I'm preparing for when it arrives. This whole thread has been incredibly valuable! The consistent advice about the UI Center Pacific address (PO Box 1041, Atwood CA 92811), keeping explanations brief but specific, and sending both regular + certified mail seems like the winning formula. I'm definitely going to follow the timeline approach and include my repair shop receipt as documentation. Quick question for anyone who's been through this - when you called EDD to let them know you mailed the questionnaire, did you have to go through the main 1-800-300-5616 number or were you able to find a more direct line? The 8:01 AM calling strategy that @Diego Flores mentioned is brilliant and I'm going to try that, but I'm wondering if there are any other phone number options that might have shorter wait times. Also super grateful for everyone emphasizing to keep certifying - I was honestly wondering if I should pause that while this gets sorted out, but it's clear that would be a mistake. Thanks to everyone sharing their experiences, it's making this whole situation feel much less overwhelming!

Wow, this thread has been a lifesaver! I'm dealing with the exact same Money Network login issues right now and was starting to panic about my upcoming bills. After reading through everyone's suggestions, I tried the mobile website (m.prepaidcardstatus.com) and it worked when the app wouldn't! I also had no idea about the MoneyPass ATM locator app or that you could get cash back at grocery stores with the physical card - downloading that app right now. The tip about setting up email filters for Money Network notifications is brilliant too. Just checked my spam folder and found a maintenance notification from last week that I completely missed. This community has basically created the user guide that Money Network should have provided but didn't. I'm definitely going to start transferring my benefits to my regular bank account immediately after they hit, and I'm looking into opening a credit union account specifically for EDD transfers like several people suggested. Thanks to everyone who shared their hard-earned solutions - you've probably saved me from late fees and a lot of stress! It's incredible how supportive this community is in helping each other navigate these frustrating system failures.

This thread is amazing! I've been lurking in this community for a while but had to create an account to share my own Money Network horror story. I went through this exact same login nightmare about 2 months ago and it lasted for 5 days straight. What finally worked for me was a combination of several tips I'm seeing mentioned here: 1. I cleared my browser cache completely (not just the app cache) and tried logging in through Chrome on my computer instead of my phone 2. I called at exactly 6 AM Pacific like someone mentioned - got through in under 10 minutes vs the 2+ hour waits during regular hours 3. The rep told me that sometimes accounts get temporarily flagged during system updates if you try logging in too many times with failed attempts - they had to manually reset my account status For anyone still struggling, one thing that saved me during the outage was using my local credit union's shared branching network. Even though I didn't bank with them, they let me withdraw cash from my Money Network card with just my ID and card number. Not all credit unions do this, but it's worth asking if you're really stuck. I also want to echo what everyone's saying about having backup plans. I now keep a "Money Network outage kit" - screenshots of my login info, the customer service number saved in my phone, and a list of all the nearby fee-free ATMs and stores that offer cash back. Plus I transfer funds out within 24 hours now, no exceptions. This community is incredible for sharing real solutions that actually work. Thank you to everyone who contributed to this thread!

Great to hear you got it resolved! For anyone else who encounters this issue, I'd recommend setting up calendar reminders for your certification dates. I learned this the hard way after missing a few weeks myself. The EDD system is pretty unforgiving when it comes to missed certifications, but at least the reactivation process is usually straightforward once you get through to someone.

This is exactly what happened to me a few months ago! I panicked thinking something was wrong with my claim, but it turned out I had just missed a couple certification periods during a really hectic time at work. The key thing I learned is to never click "File a New Claim" when this happens - that can mess up your existing claim. Always call first to confirm what's going on. I know the wait times can be brutal, but it's worth it to get the right information. Also, once you get it reactivated, you might want to sign up for text or email reminders if EDD offers them in your area. Glad to see from your update that you got it sorted out!