EDD rep couldn't understand my benefit amount question - how to get actual help?

I found a way to solve customer service benefit amount issues, watch this: https://www.youtube.com/watch?v=jdrO00IiR94

Ugh, I feel your pain. I've been there too. Sometimes it feels like they just read from a script and don't actually listen to what you're saying. Have you tried calling back and hoping for a different rep?

I found a method to get someone on the phone who can actually help. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/Ize0EkN4HDI

Have you tried reaching out through their online portal? Sometimes you can get more detailed info that way, and if you're lucky, someone competent might respond to your message.

I've been dealing with benefit amount issues for MONTHS. It's a nightmare. I've found that being super specific about what you need and having all your docs ready can help. Also, ask for a supervisor if the rep seems clueless.

Ok, here's what you need to do: 1. Gather all your documents: paystubs, W2s, any correspondence you've received. 2. Write down exactly what your issue is and what resolution you're seeking. 3. Call early in the morning, right when they open. 4. Be polite but firm. If the rep can't help, ask for a supervisor. 5. Take notes during the call: rep's name, ID number, what they tell you. 6. If you still can't get help, consider reaching out to your local state representative. They often have liaisons who can cut through red tape. 7. As a last resort, file a formal complaint. Sometimes this can get your case flagged for review. Remember, persistence is key. Don't give up! The system is designed to be frustrating, but you've got this. 💪

anyone else feel like were living in a kafka novel trying to deal with this bureaucracy? its absurd that we have to jump through so many hoops just to get whats rightfully ours

Have you checked if there's a local legal aid office that can help? Sometimes they offer free assistance with benefit issues.

I'm in the same boat. Been trying to sort out my benefit amount for weeks. The whole system needs an overhaul. Hang in there, OP!

Plot twist: what if we all show up at their office in person? They can't ignore us then! 😂