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Even with perfect timing during service hours, the menu navigation takes forever. 1-wait-1-1-*** and then pray you don't get the 'too busy' message.
After 6 weeks of calling during proper service hours with zero success, I finally broke down and tried Claimyr. Should have done it on day 1 instead of wasting a month and a half of my life.
Pro tip: If you do get through to a rep, ask for their direct extension if possible. Some of the employer services reps will give you a callback number for follow-up questions. Not all will, but it's worth asking.
The most frustrating part is that employer issues are often time-sensitive. Tax deadlines, audit responses, new hire reporting - these can't wait weeks for a callback. EDD needs to seriously upgrade their phone system capacity.
For everyone asking about Claimyr - I was super skeptical but tried it last week. They called me back in 40 minutes with an EDD customer service rep on the line. Honestly worth every penny.
The most frustrating part about EDD customer service isn't just the wait - it's that when you finally get through, half the reps don't know what they're doing anyway.
I kept a log and the average successful call (getting to an agent) took 73 redial attempts and 1 hour 52 minutes on hold. That's 4+ hours total time investment per resolved issue.
Pretty much. And that's assuming the call doesn't drop. Factor in dropped calls and it's even worse.
This is exactly why calling services like Claimyr exist. The math just doesn't work for manual calling.
Update: tried calling the SF EDD office directly by googling their address and calling that number. It just redirects to the main 800 line. There really is no direct path anymore.
CosmicCruiser
One last tip: if you do get through and get disconnected, try calling back immediately. Sometimes the system will recognize your number and put you back in queue faster.
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CosmicCadet
•Interesting! I never heard that before. Hopefully I won't need to test it but good to know.
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Anastasia Fedorov
•I'm not sure that actually works but it can't hurt to try. The whole system is so unpredictable anyway.
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Sean Doyle
Update us when you finally get through! This thread has been super helpful for all of us dealing with the same certification nightmare.
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CosmicCadet
•Definitely will! Hopefully I'll have good news to share soon. Thanks again everyone - this has been way more helpful than any EDD FAQ page.
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