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Wait they don't use Bank of America anymore? I still have my old BofA EDD card from 2021, so I'll need a new one? Also does anyone know if the weekly benefit amount is the same calculation as before?
Correct - they switched from BofA to Money Network in July 2023. Your old card won't work. The benefit calculation is still the same: approximately 60-70% of your average weekly wage during your highest-earning quarter in the base period (typically the 12 months before you file), up to the maximum benefit amount (currently $550/week).
Thanks everyone for the helpful info! I'm going to start gathering all my employment docs now just in case. Sounds like things are mostly the same but with a few important changes (new card provider, ID.me verification, etc). I'll definitely keep detailed work search records too - not worth risking an overpayment situation. Fingers crossed my contract gets extended and I won't need any of this, but better to be prepared!
Update to my earlier comment: I just checked the CUIAB website, and they state that the current average processing time for appeals is 61 days from receipt to hearing. So while 5 weeks feels long, it's actually still within their normal timeframe. Here's what I recommend: 1. Send a duplicate appeal via certified mail 2. Include a cover letter stating this is a duplicate 3. Attach proof of your original submission (tracking number) 4. Call CUIAB directly at (800) 400-7166 instead of regular EDD 5. Continue checking your UI Online account daily The CUIAB phone line is separate from EDD and specifically for appeals status.
btw when i finally got my appeal hearing they only gave me like 5 days notice!! so make sure ur checking ur mail every single day or you might miss it. good luck!!
does anyone know if its better to do a phone interview or an in-person one? my friend said in-person is better cuz they take u more serious
EDD primarily conducts phone interviews now, especially for initial eligibility determinations. The format of the interview doesn't affect how seriously they take your case - the evidence and facts are what matter most. They follow the same protocol and ask the same questions regardless of whether it's by phone or in-person.
I'm dealing with something similar (different field) and I'm so nervous about the eligibility interview next week. What kinds of questions do they ask? Do I need a lawyer? My employer is a large corporation with HR and legal teams and I'm just me...
You don't need a lawyer for an eligibility interview. They'll mainly ask about the circumstances of your separation - why you were terminated, if you received warnings, your work history, etc. Be honest, stick to facts, and have any supporting documentation ready. The interviewer is trying to determine if you were fired for misconduct that would disqualify you from benefits. Most people handle these interviews on their own without legal representation.
Make sure you CERTIFY FOR BENEFITS every two weeks even while waiting for the initial determination!!! I made the mistake of waiting until my claim was approved, and I lost out on several weeks of backpay because I didn't certify. Even if your claim is pending or under review, you need to certify for each eligible week or you won't get paid for those weeks later!
I didn't know this - thank you! I would have probably waited for approval before certifying. So even while they're deciding if I qualify, I should still do the bi-weekly certification?
Paolo Rizzo
why do they make everything so complicated!!! the whole edd system feels like its designed to confuse people and then punish them for making mistakes!!!!!
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Natasha Petrova
•It really does feel that way sometimes! The certification questions could definitely be clearer, especially for people with irregular work schedules.
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Keisha Johnson
Since your interview is coming up soon, here's what I'd recommend based on my experience as someone who's been through this process: 1. Prepare a clear timeline of when you worked vs. when you certified 2. Have a clear explanation of how the mistake happened 3. Be prepared to suggest a monthly payment amount that works for your budget 4. If you have records of trying to contact EDD to correct the mistake, bring those Overpayments happen frequently, especially in complicated appeal situations. As long as you're transparent about it being an honest mistake, the process should be straightforward. They'll send you paperwork after the interview with the official determination and repayment options.
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Yara Sabbagh
•Thank you! I'll put together all this information before the interview. I'm feeling much less worried after all this helpful advice.
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