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Make sure you're calling from a phone with unlimited minutes if using any contact number for EDD manually. I hit my plan limit after 3 days of constant redialing.
Final update after reading this thread - tried Claimyr this morning and got connected to EDD in 28 minutes. Finally able to fix my claim after 6 weeks of failed manual attempts. Thanks everyone for the advice!
Update: Finally bit the bullet and paid for the auto-dialer. Got through to my EDD customer service rep in 18 minutes. Kicking myself for not doing this weeks ago.
Reality check: I calculated I spent over 40 hours trying to reach EDD customer service manually. That's a full work week down the drain for a 15-minute conversation.
Final tip: If you do get through to hold, DO NOT hang up even if the wait seems crazy long. I waited 2 hours and 45 minutes once but finally talked to someone. The hold music is annoying but stick with it.
Sacramento or not, we're all dealing with the same broken phone system. The location doesn't matter but the timing and persistence do. Good luck to everyone still trying to get through manually.
Definitely check out Claimyr if the manual approach doesn't work. It's a game changer for getting your life back.
I think I paid around $20. No guarantee but their success rate is way higher than manual calling. Check out claimyr.com if you want to see their demo video.
I saw that demo video at https://youtu.be/JmuwXR7HA10 - really shows how their system works. Pretty impressive tech.
Bottom line: those are the right phone numbers (800-300-5616 or 833-978-7753) but calling manually is brutal. Budget several hours or full days, avoid lunch time and Monday mornings, and be prepared for dropped calls. Or just use an auto-dialer service and save yourself the headache.
Charlie Yang
The real hours seem to be more like 8:30am-4:30pm with the lunch break. I've never successfully reached anyone before 8:30 or after 4:30, even though they claim to be open until 5pm.
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Grace Patel
•That matches my experience. The official hours are misleading - there's definitely a soft cutoff before 5pm.
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ApolloJackson
Thursday mornings around 9-10am have been my most successful time slot. Got through 3 times in the past month calling Thursday mornings. Still took 30+ attempts each time, but better odds than other days.
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Isabella Russo
•Interesting! I'll try Thursday mornings next week. Anything is better than the Monday morning madness.
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ApolloJackson
•Yeah, avoid Mondays completely. It's like everyone who couldn't get through over the weekend is calling at once.
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