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The real hours seem to be more like 8:30am-4:30pm with the lunch break. I've never successfully reached anyone before 8:30 or after 4:30, even though they claim to be open until 5pm.
Thursday mornings around 9-10am have been my most successful time slot. Got through 3 times in the past month calling Thursday mornings. Still took 30+ attempts each time, but better odds than other days.
Make sure you're calling from a phone with unlimited minutes if using any contact number for EDD manually. I hit my plan limit after 3 days of constant redialing.
Final update after reading this thread - tried Claimyr this morning and got connected to EDD in 28 minutes. Finally able to fix my claim after 6 weeks of failed manual attempts. Thanks everyone for the advice!
Update: Finally bit the bullet and paid for the auto-dialer. Got through to my EDD customer service rep in 18 minutes. Kicking myself for not doing this weeks ago.
Reality check: I calculated I spent over 40 hours trying to reach EDD customer service manually. That's a full work week down the drain for a 15-minute conversation.
Final tip: If you do get through to hold, DO NOT hang up even if the wait seems crazy long. I waited 2 hours and 45 minutes once but finally talked to someone. The hold music is annoying but stick with it.
Sacramento or not, we're all dealing with the same broken phone system. The location doesn't matter but the timing and persistence do. Good luck to everyone still trying to get through manually.
Definitely check out Claimyr if the manual approach doesn't work. It's a game changer for getting your life back.
Nia Johnson
Pro tip: if you're on a limited phone plan, calling EDD will destroy your minutes. I went over my plan three times before I realized how much I was calling.
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CyberNinja
•This is why I switched to wifi calling. At least then it doesn't count against my minutes when I'm redialing 100+ times.
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Nia Johnson
•Smart move. I wish I'd thought of that sooner. My phone bill was $80 over last month just from EDD calls.
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Mateo Lopez
UPDATE: Just tried Claimyr based on recommendations here. Got a callback in 32 minutes with an actual human agent. Solved my issue in 10 minutes. Wish I'd done this weeks ago instead of the manual calling torture.
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Mateo Lopez
•Honestly the time savings alone is worth it. I calculated I spent over 60 hours trying to call manually. Even at minimum wage that's worth way more than what Claimyr costs.
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StarGazer101
•60 hours?! Ok you've convinced me. Going to try Claimyr today. This manual calling is destroying my sanity.
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