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Has anyone tried the 833 number instead? I heard it's the same line but sometimes routes differently.
Update: Finally got through using the early morning strategy and was able to request Tagalog interpretation. Took about 15 minutes to get the interpreter on a three-way call but then we resolved my mom's claim in 30 minutes. Don't give up!
Glad it worked out! Though honestly 25 attempts is still a lot - that's why I just used the calling service.
I might try the manual way first but if that doesn't work I'll look into Claimyr as backup.
Pro tip: if you're on a limited phone plan, calling EDD will destroy your minutes. I went over my plan three times before I realized how much I was calling.
UPDATE: Just tried Claimyr based on recommendations here. Got a callback in 32 minutes with an actual human agent. Solved my issue in 10 minutes. Wish I'd done this weeks ago instead of the manual calling torture.
The real hours seem to be more like 8:30am-4:30pm with the lunch break. I've never successfully reached anyone before 8:30 or after 4:30, even though they claim to be open until 5pm.
Thursday mornings around 9-10am have been my most successful time slot. Got through 3 times in the past month calling Thursday mornings. Still took 30+ attempts each time, but better odds than other days.
Make sure you're calling from a phone with unlimited minutes if using any contact number for EDD manually. I hit my plan limit after 3 days of constant redialing.
Final update after reading this thread - tried Claimyr this morning and got connected to EDD in 28 minutes. Finally able to fix my claim after 6 weeks of failed manual attempts. Thanks everyone for the advice!
Amara Nwosu
Update: Finally broke down and used Claimyr after reading about it here. Got a callback in 28 minutes with an actual human on the line. Resolved my issue in 10 minutes. Wish I'd done this weeks ago instead of wasting 40+ hours calling manually.
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Amara Nwosu
•Think it was like $20 something. Honestly best money I ever spent when you consider I was losing entire days to calling. Time is money.
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AstroExplorer
•Same experience here. Used Claimyr twice now, both times got through in under 40 minutes. Way better than the manual calling nightmare.
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Giovanni Moretti
The real EDD call hours based on my experience: M-F 8am-12pm and 1:30pm-4pm. That's when you have any realistic chance of reaching someone. Outside those windows you're just wasting time.
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Fatima Al-Farsi
•This should be pinned at the top. Would save everyone so much wasted time if EDD just posted the real hours.
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Giovanni Moretti
•Exactly. The official 8am-5pm is technically true but practically useless information.
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