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Don't worry, this happens more than you'd think! When this happened to me, I called the EDD phone number (1-800-300-5616) and pressed 1-2-1 to get through to someone. Make sure to mention that you were available during your scheduled time window and never received the call. They should be able to reschedule without penalizing your benefits. Also, keep detailed notes of when you call, who you speak with, and any reference numbers they give you. The key is being persistent but polite - they deal with this situation regularly and know it's not always the claimant's fault. Good luck!
Thanks for sharing that phone number and the button sequence! That's super helpful. I've been dreading trying to navigate their phone system, but having the exact steps makes it feel less overwhelming. Really appreciate the tip about keeping detailed notes too - I'll make sure to document everything just in case.
This exact thing happened to my friend last week! EDD never called during her scheduled window either. She ended up calling the main number and explaining the situation - turns out there was a system glitch on their end that day. They rescheduled her for the following week with no issues or penalties to her benefits. The rep even apologized and noted in her file that the missed call wasn't her fault. So definitely don't stress too much about this affecting your benefits - it's more common than you'd think and they're usually pretty understanding when it's on their end. Just make sure to call them ASAP to get it sorted out!
I went through something very similar last year with a $185 overpayment. The local office transfer actually worked out better for me than I expected - they were much more responsive than the main EDD system. When they called (about 10 days after the transfer letter), the representative was actually helpful and walked me through exactly what happened with my claim. Since you've already acknowledged the overpayment and requested a payment plan, you're in a good position. In my case, they determined it was a non-fraud overpayment and I ended up with just 1 penalty week since the amount was under $200. The payment plan was easy to set up too - they let me do $20/month which was very manageable. One tip: when they call, have your claim details handy (claim number, the weeks in question, etc.) because they'll want to go through everything step by step. The whole process from transfer to resolution took about 4 weeks for me. Don't let some of the horror stories here scare you - most small overpayments like yours get resolved pretty smoothly!
This is really reassuring to hear! I'm hoping my experience will be similar to yours. The $20/month payment plan sounds very reasonable too. I'll definitely have all my claim details organized before they call. Did they give you any advance notice about when they'd be calling, or did it just come out of the blue?
I'm going through something very similar right now with a $150 overpayment that got transferred to the local office. Just wanted to share what I learned from calling around - apparently the local office transfer happens for overpayments when they need to do what's called an "administrative review" to determine if it was intentional or not. The good news is that for amounts under $300, they usually lean toward non-fraud classification if you can show it was an honest mistake. My case is still pending (got the transfer letter 2 weeks ago) but I spoke with someone at a different EDD office who said the penalty weeks are typically calculated as: 1 week for every $100 of overpayment for non-fraud cases, rounded up. So your $200 would likely be 2 penalty weeks if they determine it wasn't intentional. The main thing is to stay responsive - check your mail daily and answer any calls from 916 or 800 numbers. I've heard they sometimes send additional forms to fill out before making their final determination. Hang in there!
Just wanted to add that your uncle should also check if he qualifies for any extensions or additional programs while his new claim is being processed. Since he's been unemployed for a few weeks already, he might want to look into local job search resources or workforce development programs that could help bridge the gap. Many California counties have rapid re-employment services that can provide job placement assistance while waiting for benefits to kick in. The One-Stop Career Centers (America's Job Center) are free and can be really helpful during this transition period.
That's really helpful advice! I didn't know about the One-Stop Career Centers. Since he's been out of work for a few weeks already, having some additional support during the claims process could be really beneficial. I'll definitely share this resource with him - it sounds like they could help him with his job search while he waits for the unemployment benefits to potentially come through. Thanks for mentioning this!
I went through something very similar with my brother-in-law in 2023. He had the exact same $0 balance situation after losing his restaurant job. The key thing that helped us was understanding that EDD looks at different "quarters" for your base period depending on when you file. Since your uncle worked those 4 months after his original claim, those earnings should now be in his base period for a new claim filed today. One tip that saved us a lot of headache: when he reapplies online, there's a section that asks about previous claims. Make sure he mentions the $0 balance claim from October 2023 and explains that he's reapplying due to additional qualifying wages earned since then. This helps the EDD representative understand the situation right away instead of having to figure it out later. Also keep all his pay stubs from those 4 months of work handy - EDD might ask for proof of earnings during the review process.
Hola Logan, sé exactamente por lo que estás pasando. Yo tuve el mismo problema el mes pasado - no podía certificar mis semanas y la tarjeta nunca llegó. Lo que me funcionó fue: 1. Para la certificación: intenta usar el sistema telefónico (1-866-333-4606) en lugar del sitio web, especialmente entre las 6-8 AM cuando hay menos tráfico 2. Para la tarjeta: llama al número de Bank of America EDD (1-866-692-9374) para verificar si fue enviada y el estado del envío 3. Si nada funciona, documenta todo y contacta a tu asambleísta local - muchas veces pueden acelerar el proceso También revisa que tu dirección esté actualizada en tu cuenta. A veces el problema es tan simple como eso. ¡No te desanimes, eventualmente se resuelve! 💪
@Sara Unger gracias por la info tan detallada! Voy a probar lo del sistema telefónico temprano en la mañana. No sabía que Bank of America tenía un número específico para las tarjetas EDD. ¿Cuánto tiempo te tomó resolver todo tu caso?
¡Hola Logan! Yo pasé por exactamente lo mismo hace unas semanas. Es súper frustrante, pero no te desanimes. Aquí te comparto lo que me funcionó: **Para certificar las semanas:** - Usa el sistema telefónico (1-866-333-4606) en lugar del sitio web - Llama muy temprano (6-7 AM) o muy tarde (después de 8 PM) - Ten paciencia con el menú automatizado, a veces toma varios intentos **Para la tarjeta:** - Verifica tu dirección en tu cuenta EDD - yo tenía la dirección mal y por eso no llegaba - Llama a Bank of America al 1-866-692-9374 para verificar si la enviaron - Si han pasado más de 10 días hábiles, pide que cancelen la primera y envíen una nueva **Tip extra:** Documenta todas tus llamadas (fecha, hora, con quién hablaste). Si el problema persiste más de 2 semanas, contacta a tu representante estatal - tienen un equipo especial para casos de EDD. ¡Ánimo! A mí me tomó como 3 semanas resolverlo todo, pero al final funcionó. La clave es ser persistente y no rendirse 💪
@Fatima Al-Suwaidi ¡Muchísimas gracias por toda esa información tan detallada! Me da esperanza saber que lograste resolverlo después de 3 semanas. Voy a intentar llamar mañana temprano al número telefónico que mencionaste y también verificar mi dirección. No sabía lo del representante estatal - ¿cómo los contacto exactamente? ¿Solo busco en Google quién es mi representante local? Realmente aprecio que te hayas tomado el tiempo de explicar todo paso a paso 🙏
Yara Nassar
lol welcome to the club. EDD's been a nightmare since covid hit. good luck getting anyone on the phone 💀
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Keisha Williams
Hey Giovanni! I went through this exact same issue a few months ago. Here's what worked for me: I couldn't remember my last check amount either, so I went to my local EDD office in person with my ID and Social Security card. They were able to verify my identity on the spot and help me reset my password without needing the check details. It took about 2 hours of waiting, but I walked out with access to my account. Way faster than trying to get through on the phone! Check if your local office has walk-in hours - some are by appointment only now.
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Mia Green
•@Keisha Williams This is incredibly helpful! I had no idea you could go in person for password resets. Do you remember which documents they actually needed beyond ID and Social Security card? And did they ask you any security questions, or was the physical ID verification enough? I m'definitely going to try this route - 2 hours of waiting beats weeks of trying to get through on the phone!
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Jamal Carter
•@Keisha Williams That s'amazing advice! I didn t'even think about going in person. Do you know if all EDD offices can help with password resets, or should I call ahead to make sure? I m'willing to wait 2 hours if it means I can finally get back into my account and reapply. Thanks for sharing your experience!
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