Just to add some clarification: The message you received is a standard automated message that doesn't necessarily mean you qualify for an extension. As others have mentioned, most of the extension programs from 2020-2021 have ended. Your next steps should be: 1. Call EDD directly to inquire about your specific situation (using whatever method works to get through) 2. Ask specifically if your part-time work from last summer qualifies you for a new claim 3. If not, ask if there are any current extension programs you might qualify for 4. While waiting, apply for other assistance programs like CalFresh if needed The system won't automatically move you to an extension or new claim in most cases now - you need to be proactive.

I'm going through something similar right now! Been waiting since mid-December for any word on an extension after exhausting my regular benefits. Like others mentioned, that automated message is really misleading - it makes it sound like they'll just automatically figure everything out for you, but clearly that's not happening. I've been hesitant to call because I know how brutal the wait times are, but reading everyone's responses here it's obvious I need to stop waiting around and actually contact them. Has anyone had luck getting through early in the morning? I'm wondering if there's a better time to call than others.

So lucky you got someone helpful! Last time I called the person just told me to keep waiting 😡

Congrats on getting through! That's awesome that the rep was able to approve your documents right away. I'm dealing with the same issue - uploaded my address verification docs 12 days ago and still pending. Your success story gives me hope! I'm definitely going to try calling at 8:01am tomorrow. Did you have to provide any additional information when you spoke with them, or did they just look at what you'd already uploaded?

Good choice! That sounds like the most straightforward approach. Just wanted to add - since you're keeping documentation, make sure to save screenshots of your final certification where you select "returned to work full-time" and any confirmation pages. I've learned the hard way that having proof of what you submitted can be really helpful if EDD ever has questions later. Also, if your work-study hours change significantly during the semester and you find yourself working less than expected, you'll know you can potentially reopen your claim without filing a whole new application. Best of luck with school and the new job!

Just want to echo what others have said about properly documenting everything! I made the mistake of not keeping good records when I was dealing with EDD and work-study last year. One thing I'd add - when you do your final certification and select "returned to work full-time," you might get a follow-up question asking for your return-to-work date. I'd suggest using the date you started your work-study position, even though it's part-time. That keeps everything consistent with your story that you're no longer seeking unemployment benefits. Also, don't be surprised if you get a final notice in the mail confirming your claim status change - that's totally normal and actually good documentation to keep! Good luck with school and the new job!

I'm so glad you're getting encouragement from everyone here - it really does sound like you have a strong case for appeal! I wanted to add one more thing that might help: when you're preparing your documentation, try to create a clear timeline showing the progression from when your sister told you she was moving to when you were terminated. Something like: - Date sister gave notice she was moving - Dates you contacted daycares/babysitters - Dates you informed your employer about the situation - Dates of the absences that led to termination Having everything laid out chronologically really helps show that you were being proactive and responsible throughout the crisis, not just missing work without good reason. It demonstrates that this was a genuine emergency that unfolded quickly, not poor planning on your part. Also, if you have any text messages or emails from that time period showing your stress about the situation or your efforts to find solutions, include those too. They add a human element that can help the judge understand the impossible position you were in. You've got so much support here and it sounds like you're taking all the right steps. Don't let the system intimidate you - you deserve those benefits!

I work for a nonprofit that helps people navigate benefit appeals and I see cases like yours regularly. You definitely have grounds for a successful appeal! The key phrase you want to emphasize is "compelling personal circumstances" - which is exactly what a sudden childcare crisis represents. A few strategic points for your appeal: 1. Frame this as an emergency beyond your control, not a lifestyle choice 2. Highlight that $1800/month for daycare would likely exceed your take-home pay from that job 3. Show that abandoning your child wasn't a legal or safe option 4. Document your good faith efforts to preserve employment despite the crisis I'd also recommend calling 211 (the community resource hotline) to ask about free/low-cost legal clinics that help with unemployment appeals. Some areas have volunteer attorneys who specialize in these cases and can coach you through the hearing process. Your situation is exactly why the "good cause" exception exists. Don't let the initial denial discourage you - the appeal process has different reviewers who are typically more thorough in considering individual circumstances. Stay strong and fight this!

IT'S BACK UP! Just certified successfully. For anyone still having issues, try again now. Seems like they fixed whatever was causing the Access Gateway error. Thanks everyone for your help and suggestions!

Just wanted to add for anyone who finds this thread later - if you're getting the Access Gateway error, don't panic! This seems to be a recurring issue during certification periods. I had the same problem a few months ago and here's what worked: try incognito/private browsing mode, and if that doesn't work, the phone certification line (1-866-333-4606) is actually pretty reliable even when the website is down. Press 1 for English, then follow the prompts. It takes about 10 minutes once you get through. Keep that tracking ID number handy though - it's your proof that the system was having issues!