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I had a slightly different issue with certifications last month, but what fixed it for me was going through the 'Ask EDD' form on the website rather than calling. Go to 'Contact EDD' > select 'Unemployment Insurance' > then 'Payments' > then 'Where is my payment?' This creates a case that gets assigned to a specialist who will usually call you back within 48-72 hours. It's much less frustrating than getting stuck in phone loops. Just make sure to include your claim number and specify that you've already completed certification online but the system keeps asking you to certify by phone again.
I'll try this as a backup plan if the phone methods don't work. Did they actually call you back when you promised? I've heard mixed things about the Ask EDD response times.
Yes, they called me back on the second day. The key is filling out the form correctly and selecting the right category. If you just choose 'General Questions' they'll take forever, but payment issues get prioritized.
I went through this exact same issue about a month ago! The system kept looping me back to certification even though I'd already done it online. What worked for me was calling early (around 7:55 AM) and using the 1-855-327-7057 number that Mason mentioned, but I pressed 1 for English, then 2-4-0 really quickly before the prompts finished. Sometimes the system glitches if you let it finish the full menu options. Also, when you do get through to someone, ask them to check if there's a "stop payment indicator" on your account - that's usually what causes the certification loop when you've reported earnings. The rep was able to clear mine in about 5 minutes once they saw what was happening. Don't give up, it's definitely fixable!
This is super helpful, thank you! I never would have thought about the "stop payment indicator" - that sounds exactly like what might be happening with my account. I'll definitely try the 2-4-0 sequence you mentioned and ask specifically about that when I get through. Really appreciate you taking the time to share the exact steps that worked for you!
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I'm really sorry you're going through this stress - the whole backdating process is incredibly frustrating. From what I've seen in similar cases, that partial attempt you made in March could actually be your strongest argument. The fact that you encountered confusion about the severance question and stopped the application shows you were trying to file correctly but got stuck on unclear guidance. For your appeal hearing, I'd recommend focusing on: 1) That partial filing attempt and the specific confusion you had, 2) Any documentation of your job search efforts during those 8 weeks (even if it doesn't guarantee a win, it shows good faith), and 3) The lack of clear messaging on EDD's site about filing immediately regardless of job prospects. Even if you don't get the full 8 weeks backdated, partial backdating is definitely possible - I've heard of judges awarding 3-4 weeks when they feel there's some merit to the case. Don't give up hope, and definitely attend that hearing. Having you explain your situation in person can make a real difference with some judges.
This is such valuable advice, thank you! I'm definitely feeling more optimistic about my chances after reading everyone's experiences here. That point about partial backdating is especially encouraging - even getting 3-4 weeks would make a huge difference financially right now. I'm going to spend the next few weeks really preparing my case around that partial filing attempt and gathering all my job search documentation. It's frustrating that the system works this way, but at least now I know what to focus on for the hearing. Really appreciate this community for sharing all these insights!
I just went through a successful backdating appeal last month, and I wanted to share what worked for me since your situation sounds similar. Like you, I had tried to file initially but got confused and stopped - in my case it was about reporting part-time work I'd done right before getting laid off. The key thing that helped me win was being able to show that I made a "good faith attempt" to file during the backdating period but encountered genuine confusion about EDD's requirements. Since you mentioned trying to file in March but getting stuck on the severance question, that's actually a really strong angle for your appeal. What really helped my case was that I could demonstrate the EDD guidance was unclear or confusing at the time. I brought screenshots of the exact questions that confused me and explained how a reasonable person could misinterpret them. The judge seemed very receptive to this argument. For your hearing preparation, I'd suggest: 1) Try to reconstruct exactly what happened when you attempted to file in March - what specific question confused you and why, 2) Document your job search activities during those 8 weeks (shows you weren't just sitting around), 3) Be prepared to explain why the EDD guidance wasn't clear enough to help you file correctly. Even if you can't get full backdating, partial awards are definitely common. I know someone who got 5 weeks out of a requested 10 weeks. Don't lose hope - that March filing attempt could really be your saving grace!
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I'm in the exact same boat and it's absolutely maddening! EDD is missing wages from my second part-time job and I'm getting $380 less per week than I should be. I've been calling every single day for 3 weeks and can never get through - just that stupid "high call volume" message every time. Reading through all these responses has been incredibly helpful though! I had no idea there was a specific DE 1326E wage investigation form. I've just been sending regular messages through UI Online and mailing copies of my paystubs with no response whatsoever. Clearly I need to be way more strategic about this. Going to download that form right now and submit it through UI Online with all my documentation from the missing employer. Really hoping this actually works because I'm falling further behind on my bills every week. The stress of trying to survive on partial benefits while also spending hours every day trying to reach EDD is honestly overwhelming. Thank you everyone for sharing what actually works - this thread has given me more useful information than 3 weeks of trying to navigate EDD's useless phone system!
Natalie, I totally feel your frustration! I'm actually in a really similar situation - been dealing with missing wages from my second job for weeks now and getting nowhere with the regular phone calls and UI Online messages. Based on everything I've read in this thread, it sounds like we've all been taking the wrong approach. The DE 1326E wage investigation form seems to be the key that actually triggers their system to review missing wages. I just downloaded it myself and I'm planning to submit it through UI Online tomorrow with copies of all my paystubs and W2s from the missing employer. The 10 business day timeline that people mentioned gives me hope that there's actually a structured process for this, rather than just hoping someone eventually sees our messages. And knowing that we might need to specifically ask for a Tier 2 specialist if we do get through by phone is really helpful. Hang in there - it sounds like once people get the right form submitted and follow the proper process, this actually does get resolved! We shouldn't have to be detective work just to get our correct benefits, but at least there's a path forward.
I'm dealing with this exact same issue and it's so frustrating! EDD completely missed wages from my restaurant job and I'm getting $275 less per week than I should be. I've been calling for over a month with zero luck getting through their phone system. This thread has been a goldmine of information though - I had absolutely no idea about the DE 1326E wage investigation form! I've been wasting time just sending messages through UI Online and mailing random documents. Going to download that specific form today and submit it through UI Online with all my W2s and paystubs from the missing employer. It's really encouraging to hear that people have actually gotten this resolved and received back pay for the difference. The fact that there's a structured 10 business day timeline gives me hope that this isn't just going to disappear into the void like my other attempts to contact them. Has anyone had success with the wage investigation for restaurant/food service wages specifically? I'm wondering if there's anything unique about that industry that might cause issues in their system. Either way, I'm definitely trying the DE 1326E approach - seems like that's the actual solution rather than just hoping someone eventually sees our messages!
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Just wanted to add my experience to this incredibly helpful thread! I went through EDD address verification last month and it was such a stressful process until I found guidance like what's shared here. My situation: I'm renting a room in my cousin's house and none of the major utilities are in my name. After my first submission got rejected (I only sent my phone bill), I regrouped and submitted: 1. T-Mobile phone bill (full PDF, not screenshot) 2. Credit union bank statement from last month 3. My car registration (DMV document always seems to carry weight) 4. Notarized letter from my cousin confirming I live there 5. Copy of her electric bill to verify the address The notarized letter was definitely key - my credit union did it for free and the whole process took maybe 10 minutes. I also made sure every document showed my FULL address including "Room A" since that's technically part of my address. Uploaded everything at once with a detailed description and called EDD the next day to confirm receipt. Got approved in 6 business days and benefits were backdated! One tip I didn't see mentioned much: if you have any official government mail (like jury duty notices, tax documents, voter registration stuff) definitely include those too. Government-to-government documents seem to have extra credibility. To anyone still waiting - this thread proves the system works if you submit comprehensive documentation. Don't lose hope! 💪
This is such valuable insight, thank you Miguel! I hadn't thought about including government mail but that makes total sense - things like jury duty notices or voter registration documents would definitely have more credibility since they're official. I actually just received my voter registration confirmation in the mail last week so I'm going to add that to my documentation package. Your point about including the full address with room designation is really important too - I need to double check that all my documents show "Apt 2B" and not just the street address. It's so encouraging to see another success story with the room rental situation. This thread has become like the ultimate guide for navigating EDD address verification!
This thread is absolutely amazing - thank you everyone for sharing such detailed experiences! I'm currently going through this exact same process and was feeling completely overwhelmed until I found this goldmine of information. I'm in a similar situation - renting a room from a friend with no utilities in my name. Based on all the advice here, I'm planning to submit: 1. My phone bill (full PDF from Verizon) 2. Bank statement from last month 3. My vehicle registration 4. Notarized letter from my friend/landlord (getting this done tomorrow!) 5. Copy of their utility bill One question - for those who successfully got through this, did you upload all documents as one combined file or as separate files? I want to make sure I do this right the first time! Also just wanted to say how grateful I am for this community. Going through EDD issues alone is so stressful, but seeing all these success stories and specific tips gives me confidence that I can get through this too. Will definitely update once I hear back!
Hey Miles! I just went through this process recently and can answer your question about uploading. I uploaded each document as a separate file - so 5 separate uploads total. I made sure to name each file clearly like "PhoneBill_AddressVerification.pdf" and "NotarizedLetter_AddressVerification.pdf" so it's obvious what each one is. Then in the description box for the overall submission I wrote something like "Address Verification - Room Rental Situation - 5 Supporting Documents." From what I've seen, uploading separately seems to work better than combining into one big file because if there's any issue with one document, it doesn't affect the others. Your document list looks perfect btw - that's almost exactly what I submitted and got approved in about a week! The notarized letter really does make a huge difference. Good luck!
Perfect timing on this question Miles! I literally just finished my address verification process last week and can share exactly how I handled the file uploads. I uploaded each document as a separate file through the UI Online portal - so 5 individual uploads rather than combining them. I named each file something descriptive like "VerizonBill_March2025_AddressVerification.pdf" and "NotarizedLetter_AddressVerification.pdf" so the EDD reviewers could easily see what each document was. In the main description field, I wrote "Address Verification Documentation Package - Room Rental Situation - 5 Supporting Documents Included." The separate upload approach worked great - got approved in 6 business days! Your document list looks solid, that's almost identical to what I submitted. Make sure that notarized letter is super clear about confirming you live at the address. You've got this! 🤞
Saanvi Krishnaswami
I'm so sorry you're going through this! I just went through something similar a few months ago. One thing I didn't see mentioned yet - make sure to check if your state offers a Security Freeze through the DMV. In California, someone can use your stolen info to get a duplicate driver's license, which then gives them more credibility when applying for benefits or other services. Also, when you call that IRS Identity Protection Unit number that Malik mentioned, ask them about getting an Identity Protection PIN (IP PIN). It's an extra layer of security for your tax filings that prevents fraudsters from filing fake returns in your name. The whole process is exhausting and feels unfair, but hang in there. Most people I know who dealt with EDD fraud eventually got it resolved, it just takes way longer than it should. Keep pushing and don't let them put you off!
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Aisha Mahmood
•This is really helpful advice about the DMV security freeze - I hadn't even thought about someone potentially getting a duplicate license with my info! That's terrifying. I'll definitely look into that and the IP PIN when I call the IRS tomorrow. It's overwhelming how many different agencies and steps are involved in protecting yourself from identity theft. Thank you for the encouragement - I really needed to hear that people do eventually get this resolved even though the system makes it so difficult.
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Mateo Rodriguez
Just wanted to add something that saved me a ton of headaches when this happened to me - contact your bank and ask them to put a "verbal password" on your account. This means anyone calling about your account has to provide this password before they'll discuss anything. Also, if you have any automatic bill payments or direct deposits set up, consider temporarily switching those to a different account while you monitor your primary accounts for suspicious activity. Identity thieves sometimes test stolen info on smaller transactions first before going for bigger fraud. One more tip: keep a dedicated folder (physical or digital) with all your fraud-related documents. You'll be referencing case numbers, confirmation numbers, and dates constantly as you work through this mess. Having everything organized in one place will save your sanity! Stay strong - you're doing all the right things and this will get resolved eventually!
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