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This whole thread is so eye-opening! I had no idea EDD's fraud detection system was this sensitive. I'm actually dealing with something similar right now - my account got flagged last week and I've been afraid to even log in since then. Reading everyone's experiences here makes me feel less alone in this mess. It sounds like the key takeaways are: 1) the checks are usually legitimate even when your account is flagged, 2) the fraud flags are often triggered by really minor things like using a different device or IP address, and 3) you absolutely have to call and speak to a real person to get it resolved. I'm going to try calling tomorrow morning with everyone's tips. Thanks for sharing your stories - this community is a lifesaver when dealing with EDD's confusing system!
You're absolutely right about this community being a lifesaver! I'm new here but stumbled across this thread while frantically googling about my own EDD issues. It's such a relief to see I'm not the only one dealing with this nightmare. The fact that so many people have had nearly identical experiences with the fraud flags really shows how broken their automated system is. Good luck with your call tomorrow - definitely try that 8am approach or the Claimyr service people mentioned. Having a game plan makes it feel less overwhelming. Keep us posted on how it goes!
I'm going through something very similar right now! My account got flagged three days ago with the same "potential fraud" message, and I've been panicking about what to do. Reading through everyone's experiences here is honestly the first time I've felt hopeful that this might actually get resolved. It sounds like the automated system is just way too sensitive and flags people for totally normal things like using a different device or location. I haven't received a check yet, but based on what everyone's saying, I'm going to keep trying to get through to EDD and not worry so much about it being some kind of trap. This thread should be required reading for anyone dealing with EDD issues - you guys have been more helpful than any official EDD resource I've found online!
This is such valuable information! I've been dealing with a stuck claim for 5 weeks now and had no idea this was even an option. Just looked up my Assembly Member's website and they do have a specific EDD assistance form. Quick question for anyone who's done this - do you need to provide any documentation beyond what's requested on the form, or is filling out their online form sufficient to get the process started? I have all my EDD correspondence saved just in case, but want to make sure I'm submitting everything they need upfront to avoid delays.
From my experience, just filling out their online form was enough to get started! I included my EDD Customer Account Number, the basic details of my issue, and how long I'd been waiting. The Assembly office staff called me the next day and asked for any additional documentation they needed during that phone call. They were really helpful about walking me through what else they needed. I'd say go ahead and submit the form now - you can always send additional docs later if they request them. The key is just getting your case into their system so they can start the inquiry process with EDD.
This is incredibly helpful information - thank you so much for sharing! I've been stuck in EDD limbo for 7 weeks now with a "pending" status and getting absolutely nowhere with their phone system. I had no idea that Assembly Members had this kind of direct access to EDD. Just found my representative's website and they have a dedicated EDD assistance page with a form that looks pretty straightforward. One question - did you have to provide any proof that you'd already tried contacting EDD directly first, or did they just take your word for it? I'm worried they might require documentation showing I've exhausted other options before they'll help. Either way, I'm definitely going to try this tomorrow morning. After reading through all these comments, it seems like even when it takes longer than expected, it's still way more effective than the regular EDD channels. Really appreciate you taking the time to post about this - you might have just saved my sanity!
No, they didn't ask for any proof that I'd tried EDD first - they just took my word for it when I explained the situation. The form I filled out had a section where I described what steps I'd already taken, and I mentioned the phone calls and online messages, but they didn't want screenshots or anything like that. I think they understand that if you're reaching out to them, you've probably already been frustrated by the normal channels! The staff person who called me was really understanding and didn't make me jump through any hoops to prove I deserved help. Definitely submit that form - worst case scenario they ask for more info, but in my experience they just want to help constituents get their issues resolved. Good luck!
Thanks for sharing this tip! I've been waiting for an for over 2 months now and this sounds like it could really help. Just to clarify - when you the hardship documents, do you need to include any specific forms or just a letter explaining your situation along with supporting documents? Also, did you have to follow up multiple times or did they respond after your first call back? Really appreciate you taking the time to share what worked for you!
I'm in a similar situation - been waiting for my for about 6 weeks now. Did you include any specific hardship documentation like medical bills or eviction notices, or was a simple letter explaining your financial situation enough? Also wondering if there's a particular time of day that's best to call back after faxing. This community has been so helpful with these kinds of tips!
This is incredibly helpful information! I've been stuck in the queue for about 8 weeks now and my situation is getting desperate. A few questions if you don't mind - when you say "hardship documents," what specific types of did you include? I have medical bills, notice from my landlord about late rent, and some utility shut-off notices. Also, when you called back after faxing, did you specifically mention the number (714-736-3103) to help them locate your documents faster? I'm definitely going to try this approach - thank you so much for sharing what worked for you!
Just wanted to add my experience to this incredibly helpful thread! I was stuck in the same login loop for about 2 weeks - kept getting "incorrect password" and never receiving reset emails. After reading through all your suggestions, I tried the mobile app approach last night and it worked like magic! Got the password reset email within minutes and was able to access my account for the first time in weeks. For anyone still struggling, definitely try downloading the official EDD mobile app first before going through the phone gauntlet. It seems like whatever bug is affecting the website doesn't impact the mobile app's password reset function. Such a simple solution that I never would have thought of without this community! Thanks to everyone who shared their experiences and solutions - you've probably saved hundreds of people countless hours of frustration. This thread should honestly be pinned as a resource for anyone dealing with EDD login issues!
This is such great news! Another mobile app success story - that's definitely seeming like the most reliable workaround right now. I just downloaded the app myself after reading everyone's experiences and I'm going to try the password reset tonight. It's amazing how a simple app can bypass whatever glitch is plaguing the main website. Really appreciate you taking the time to report back with your success - these updates are so encouraging for those of us still stuck in the login nightmare. This whole thread has been like a masterclass in actually solving EDD problems instead of just complaining about them!
Wow, this thread is exactly what I needed to find! I've been stuck in the same login nightmare for about a week now - getting the "incorrect password" error even though I'm 100% sure I'm entering it correctly, and the password reset emails never show up (checked spam, tried different email addresses, the whole deal). After reading through everyone's experiences, I'm definitely going to try the mobile app approach first since so many people have had success with that method recently. It's honestly mind-blowing that a simple app download might solve what's been driving me crazy for days! If that doesn't work, I've got the backup plan from all your advice: call the tech support line (1-833-978-2511) at exactly 8am with Option 1 then Option 2, and if all else fails, contact my assembly member. This community is incredible - getting actual working solutions here instead of the usual "have you tried turning it off and on again" responses. Thank you especially to @Emma Davis for sharing your success story step-by-step, @Connor Byrne for the mobile app tip, and @Ravi Sharma for explaining what's actually happening with the system. Will definitely report back with results!
Klaus Schmidt
Just wanted to add my recent experience - I this past Sunday and the payment hit my Bank of America card Tuesday morning around 9 AM. So it was about 36 hours total. This was my third certification and each time it's been pretty consistent with that 1-2 day timeline once you're established in the system. The first payment did take a bit longer (about 4 days), but after that it's been smooth. One tip: I always early Sunday morning and it seems to process faster than when I wait until later in the day. Hope this helps ease some anxiety for folks waiting on their payments!
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Jamal Harris
•That's super helpful timing info! I'm still waiting on my first payment after certifying last Thursday, so hearing it took 4 days for your first one makes me feel better about still waiting. I kind of late in the evening, so your tip about certifying early Sunday morning is something I'll definitely try next time. It's great to see everyone sharing their actual timelines - really helps us newbies know what's normal vs when to start worrying. Thanks for the detailed breakdown!
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Fiona Sand
I'm currently going through this process myself and can share what I've learned so far. After my first certification, it took about 5 business days to receive the payment, which had me pretty worried initially. But I've noticed that subsequent payments have been much faster - usually 2-3 days max. The key thing I've learned is to not panic if the first payment takes longer, as it seems like there's additional processing time for new claims. Once you're in the system's rhythm, you definitely shouldn't need to contact after every certification. Just make sure to consistently every two weeks and keep checking your online portal to ensure your payments show as "paid" rather than stuck in "pending" status. If you see "pending" for more than a week, that's when it's time to call.
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Ethan Moore
•This is exactly what I needed to hear! I just submitted my first certification three days ago and have been checking my account obsessively every few hours. It's such a relief to know that 5 business days for the first payment is normal - I was starting to think something went wrong. Your point about not panicking and understanding there's extra processing time for new claims really puts things in perspective. I'll definitely keep an eye on that "pending" vs "paid" status you mentioned. Thanks for sharing your experience, it's helping me stay patient while I wait for this first payment to come through!
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