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I've been through this exact process and won my second appeal after being denied at the ALJ level. Here's what I learned that might help you: The success rate for second appeals is actually higher than most people think - around 20-25% according to my attorney - but only if you focus on legal errors rather than rehashing the same arguments. In your case, you have several strong legal angles: 1. The temporal proximity between your safety report and termination (3 weeks) creates a strong inference of retaliation 2. Those emails praising your work contradict their "performance issues" claims 3. If they didn't follow progressive discipline, that's another legal error The key is being very specific about which "Findings of Fact" were wrong and why. Don't just say "the judge was unfair" - point to specific testimony or evidence that was ignored or misinterpreted. I'd also recommend getting the hearing transcript if you haven't already. Sometimes there are discrepancies between what was actually said and what the ALJ wrote in their decision. My second appeal took about 4 months but I received $16,800 in retroactive benefits. The retaliation angle seems very strong in your case given the timing and your documentation. Don't give up!
This is exactly the kind of detailed breakdown I was hoping to find! The 20-25% success rate is much more encouraging than what some people were saying earlier in this thread. I'm definitely going to request the hearing transcript - that's the second time someone has mentioned potential discrepancies between what was said and what was written in the decision. Your point about being very specific with the "Findings of Fact" is really helpful too. I've been reading through the ALJ decision trying to identify exactly which findings I can challenge with my evidence. The fact that you received almost $17,000 in retroactive benefits after a 4-month wait really motivates me to see this through. I've already started organizing my evidence around the three legal angles you mentioned. Thank you for sharing your success story and giving me a realistic timeline expectation!
I won my second-level CUIAB appeal about 6 months ago after going through exactly what you're describing. The statistics people are throwing around here are actually pretty accurate - around 20% success rate for second appeals, but it jumps much higher when you have strong evidence of legal errors like you do. Your case has some really compelling elements: the 3-week gap between reporting safety violations and termination, emails praising your performance right before firing, and what sounds like a failure to follow progressive discipline. These aren't just "unfair treatment" - they're specific legal errors the ALJ should have considered. One thing I'd add to all the great advice here is to also look into whether your employer properly documented their alleged "performance issues." Under California law, employers generally need contemporaneous documentation of performance problems to justify termination for cause. If they're claiming ongoing issues but have no write-ups, improvement plans, or other documentation prior to your safety report, that strengthens your retaliation argument significantly. I ended up receiving about $14,200 in back benefits after my reversal. The key was staying focused on legal standards rather than just telling my story again. Your evidence sounds much stronger than what I had to work with. Don't let anyone discourage you from fighting this - you've got legitimate grounds for appeal.
This is such encouraging and practical advice! The point about contemporaneous documentation is crucial - looking back, I don't recall ever receiving any formal performance evaluations or improvement plans during my 2+ years there. The only "documentation" they mentioned in the hearing was vague references to verbal conversations that supposedly happened months ago, with no written follow-up. Your success with $14,200 in back benefits gives me real hope that this fight is worth it. I'm going to specifically challenge their lack of proper documentation in my appeal, especially since those praise emails show they were actually satisfied with my work just weeks before the termination. Thank you for sharing your experience and reinforcing that the legal approach is the right strategy here!
This is such a common issue and it's ridiculous that EDD doesn't explain their system delays anywhere! I had the exact same problem last month - got locked out after what the system claimed were "multiple failed attempts" when I'd literally only tried logging in once. What finally worked for me was doing a complete browser reset (clearing ALL data, not just cookies), then waiting a full 2 hours before trying again. The key is really not attempting any logins during that waiting period, even though it's tempting to keep checking. Also, make sure you're using the exact same device and browser when you come back - I noticed the system seems to remember device fingerprints and gets confused if you switch between devices during the process. Hope this helps anyone else dealing with this nightmare!
Thank you so much for the detailed advice! The 2-hour waiting period sounds more conservative but probably safer than what I tried. I'm definitely going to remember the device fingerprint tip - I was switching between my phone and laptop which probably confused things even more. It's crazy that we have to figure out these workarounds ourselves when EDD could just put a simple notice saying "wait X hours after password reset before attempting login." Really appreciate you sharing what worked for you!
This thread is so helpful! I'm dealing with the exact same issue right now - got the dreaded "too many login attempts" message on my first try, then went through the password reset process only to have the system not recognize my new credentials. Reading through everyone's solutions, it seems like the common theme is PATIENCE - something EDD definitely doesn't make clear anywhere on their site. I'm going to try the full browser data clear method and wait the full 2 hours as suggested by @Avery Flores. It's honestly infuriating that we have to become tech support detectives just to access our own accounts, but I'm grateful this community exists to help each other navigate these ridiculous system quirks. Will update if this works for me too!
UPDATE: We got it resolved! First, my sister tried the transaction history approach, but her Covered CA rep said they really needed the official award letter. We tried calling EDD multiple times with no luck, then used Claimyr as someone suggested here. Got through to a rep in about 15 minutes who was super helpful. The rep emailed her the award letter as a PDF the same day. Thanks everyone for your help! For anyone with this same issue in the future, the transaction history is good temporary proof, but they ultimately needed the official Notice of UI Award letter.
Thanks for updating us! Really helpful to know they were able to email the document rather than only sending by mail. That's going to help a lot of other people in similar situations with tight deadlines.
Just wanted to add another tip for anyone finding this thread later - if you're in a real time crunch and can't get through to EDD, you can also try visiting your local EDD office in person if there's one near you. I had to do this for my mom last year when she needed documentation for her Medicare application. The wait was long (like 3+ hours) but they were able to print out her award letter on the spot. Not ideal, but it's an option if phone/online isn't working and you're running out of time. Check the EDD website for office locations and hours - some require appointments now.
That's really good to know about the in-person option! I didn't even think about that. Do you remember if they were able to email it to her from the office, or was it just a printed copy? Just wondering for future reference in case the printed version isn't accepted by whatever agency needs it.
They gave us both options! The rep printed it out for us to take immediately, but also offered to email a PDF copy. We took both just to be safe. The printed version had an official stamp which some agencies prefer, but the PDF was identical otherwise. Definitely recommend asking for both if you go the in-person route.
Just wanted to add my experience as someone who's been through this recently. I was also super confused about the payment timing when I first started getting benefits after being laid off from my warehouse job. The key thing that finally made it click for me was understanding that EDD operates on a "certification first, then payment" system rather than just automatically sending money every two weeks. Once I started thinking of it as "I need to check in with EDD every two weeks to confirm I still qualify, and THEN they pay me," it made way more sense. One thing that helped me stay organized was creating a simple calendar reminder that said "EDD Certification Day" for every other Sunday. I also wrote down my certification group info and next due date on a sticky note and put it on my bathroom mirror so I'd see it every morning. Also, don't stress too much about the exact timing - as long as you certify on your assigned date and answer the questions accurately, the payments will come. I was overthinking it at first and checking my bank account obsessively. Now after several months it's just part of my routine. You've got this! The first payment is always the hardest to get, and now that you're in the system it should be much smoother going forward.
This is such a great way to think about it - "check in with EDD every two weeks to confirm I still qualify, then they pay me" really simplifies the whole process! I was definitely overthinking it and getting confused by trying to calculate dates from my first payment. The sticky note idea is brilliant too - I'm going to do something similar. Thanks for breaking it down in such a clear way and for the reassurance that it gets easier. Really helps to hear from people who've been through the same confusion and came out the other side!
Welcome to the EDD journey! I see you've already gotten tons of great advice here, but I wanted to add one more perspective as someone who just went through this exact same confusion a few months ago. The thing that helped me the most was downloading the EDD mobile app and setting up ALL the notifications - email, text, everything. That way you never miss important updates or certification reminders. Also, bookmark your UI Online homepage because that's going to be your lifeline for checking certification dates and payment status. Since you mentioned budgeting carefully (totally get it - unemployment is stressful enough without payment uncertainty), I'd suggest creating a simple spreadsheet with your certification dates and expected payment dates for the next few months. Once you get into the rhythm, it becomes super predictable and helps with planning expenses. One last tip - if you ever run into issues or have questions, this community is amazing. Everyone here has been through the same struggles and confusion with the EDD system. Don't hesitate to post if you need help figuring something out. Good luck with your claim!
Thank you Sofia! This thread has been incredibly helpful - I was feeling pretty lost when I first posted but everyone's shared experiences have really cleared things up for me. I love the spreadsheet idea for tracking certification and payment dates. I'm definitely going to set that up this weekend along with all the notifications you mentioned. It's amazing how much less stressful this whole process feels when you actually understand how it works! Really grateful for this community and all the practical advice everyone has shared.
NebulaNomad
I'm in the same boat as everyone here - been trying to get my backpay sorted for months now! Reading through all these success stories with Claimyr is really encouraging. I've probably wasted 40+ hours over the past few months trying to get through to 800-300-5616 directly with zero success. Always busy signals or getting disconnected after waiting for hours. Based on what everyone's sharing here, it sounds like Claimyr is definitely the way to go. The $15-20 cost seems totally reasonable when you consider the time and frustration it saves. I'm planning to try it this week - does anyone know if there are better days/times to request the callback, or does it not really matter? Also, for those who got their backpay processed, how long did it actually take for the payments to hit your account after the call? Thanks for all the helpful info everyone - this community has been a lifesaver!
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Fiona Sand
•NebulaNomad, I just used Claimyr last week and can answer your questions! From what I experienced, the day/time doesn't seem to matter much - I requested my callback on a Wednesday afternoon and got connected within about 2 hours. As for timing, the Tier 2 rep told me it would take 3-5 business days and my backpay actually hit my debit card on day 4, so they were pretty accurate. One tip I'd add - make sure your phone is charged and you're somewhere you can take a longer call when they ring you back. My call ended up being about 40 minutes total but it was so worth it to finally get everything sorted out. Good luck!
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Kelsey Hawkins
Just wanted to add my experience for anyone still struggling with this! I was in the exact same situation as Cedric - needed backpay and couldn't get through to 800-300-5616 no matter how many times I tried. After reading all these success stories, I finally used Claimyr two days ago and it was honestly a game changer. Got my callback in about 90 minutes, spoke with a Tier 2 rep who was super knowledgeable, and she was able to my claim for 6 weeks on the spot. The whole process took maybe 35 minutes once connected and she gave me a confirmation number to track everything. Cost me $20 but saved me probably weeks of frustration trying to get through on my own. For anyone on the fence about the cost - just do it, it's so worth it compared to the time you'll waste otherwise!
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