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To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI
I'm dealing with a similar situation - pending payments for weeks now. One thing that helped me was calling right at 8:00 AM when they open, and I kept hitting the prompts quickly: 1-2-1 then your SSN, then 1. Sometimes it takes dozens of tries but I finally got through. Also, make sure you don't have any flags on your account that might be causing the hold - things like identity verification issues or work search requirements. When you do get through, ask them specifically what's causing the pending status. Don't let them just transfer you without an explanation. Good luck Santos!
@Connor O'Brien This is really helpful advice! I'm new to dealing with issues and wasn't sure about the timing strategy. The 8 AM call time makes so much sense - I've been trying randomly throughout the day with no luck. Can you clarify what you mean by "flags on your account"? How would someone check if they have identity verification issues or other problems that might be causing the pending status? I want to make sure I'm prepared with the right questions when I finally get through to someone.
Hi everyone, just made a video about how to call the and reach a live human agent: https://youtu.be/-R4SqP7_JUA
I'm dealing with a similar false statement penalty situation and it's been incredibly frustrating. From what I've researched, the key is to gather all your documentation and be prepared to explain exactly what happened when you do get through to EDD. Make sure you have your original claim information, any correspondence from EDD, and documentation that supports your case. The penalty weeks can feel endless, but staying organized and persistent with appeals or explanations seems to be the most effective approach. Has anyone had success with the appeal process for false statement penalties?
@Wesley Hallow I m'in a similar boat with the false statement penalty and it s'been a nightmare trying to get through to anyone at EDD. I ve'been gathering all my documentation like you suggested, but I m'wondering - did you find any specific forms or evidence that were particularly helpful in your appeal? I have all my original claim info and the correspondence, but I m'not sure what other supporting documents might strengthen my case. Also, how long did it take you to get a response once you submitted your appeal? The waiting is killing me and I just want to get this resolved so I can move forward.
No need for amended certification for weeks already processed. The overpayment process will handle that. Just make sure your future certifications are accurate. Also, keep in mind that when you call, wait times are still extremely long. Have your claim number, ID, and employment details ready. Document everything - who you spoke with, reference numbers for the call, etc. This will save you headaches if there are any issues with how the overpayment is processed.
I went through this exact situation about 6 months ago with a startup that backdated my start date for equity vesting purposes. Here's what I learned: definitely report it proactively, but also ask your employer for a letter explaining WHY they backdated the start date. Sometimes if it's purely administrative (like for benefits enrollment or equity), EDD might handle it differently than if you were actually performing work. In my case, they still required repayment but the documentation helped expedite the process. Also heads up - if your backdated period crosses into a different quarter, it might complicate things with their wage matching system, so mention that when you call. Good luck with the new job though, dealing with this bureaucracy is annoying but at least you're employed again!
This is super helpful! I didn't think about getting a letter from my employer explaining the backdating reason - that's a great idea. My situation is similar to yours actually, it's mainly for benefits and equity vesting purposes rather than actual work performed. I'll definitely ask HR for documentation explaining this when I call EDD. Did you end up having to repay the full amount or did the administrative nature of the backdating help reduce what you owed?
One more important tip: during the interview, if you don't understand a question, ask for clarification. Sometimes the interviewer's questions can be confusing or seem like they're fishing for something. It's perfectly okay to say, "I want to make sure I understand your question correctly, are you asking..." This prevents misunderstandings that could affect your claim. Also, remember that the interview is being recorded, so take your time to think before answering. There's no rush, and thoughtful answers are better than hasty ones you might regret.
The interview went better than expected! The interviewer was professional and mainly focused on the reason for separation. I stuck with "business decision" as the official reason, and when asked if there were any performance issues, I mentioned the PIP but emphasized that I had successfully completed it a month before termination. She seemed satisfied with that explanation. Now I'm just waiting for their decision, which she said should come within 7-10 days. Thanks everyone for all your helpful advice!
That's great news! Sounds like you handled it perfectly by being honest but strategic. The fact that you successfully completed the PIP really does show you weren't terminated for misconduct. Keeping my fingers crossed that you get approved quickly - 7-10 days isn't too bad compared to some of the horror stories I've heard about EDD processing times. Thanks for updating us!
Zadie Patel
I just went through this exact same experience last month! My first direct deposit took 6 business days from when it showed "paid" in the portal. I was checking my account obsessively every few hours and even called my bank thinking something was wrong. Turns out it's completely normal for the first payment while they verify everything on their end. Now my payments come through like clockwork in 2-3 days. The waiting is stressful but your money is definitely coming! One tip - I found that payments usually hit my account early in the morning (around 3-4 AM) rather than during business hours, so check first thing when you wake up.
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Camila Castillo
•This is exactly what I needed to hear! I'm on day 4 of waiting for my first direct deposit and was starting to worry something went wrong. The early morning deposit timing makes total sense - I've been checking during lunch breaks at work but never thought to look first thing in the morning. Going to set my alarm a little earlier tomorrow to check! It's such a relief to know that 6 business days is totally normal and that future payments will be so much faster. Thanks for sharing your experience!
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Ellie Lopez
I'm currently going through this for the first time too! My payment was marked "paid" on Thursday and it's now Monday with no deposit showing in my account yet. Reading through everyone's experiences has been incredibly reassuring - I had no idea the first direct deposit could take this long while they verify everything. I was getting really anxious because like many others here, I was expecting it based on that misleading "24-48 hours" timeframe on their website. It's clear from all these stories that EDD really needs to update their messaging to be more realistic about first-time direct deposit delays. I'm going to try calling my bank's automated line to check for pending ACH transfers, and definitely setting up those mobile alerts for future payments. Thanks to everyone who shared their timelines - knowing this 5-7 business day wait is completely normal makes it so much less stressful!
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