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Zainab Abdulrahman

EDD asking for quarterly gross income amounts - never seen this before when reopening UI claim

I'm trying to reopen my unemployment claim after a brief period of employment (was at a startup that unfortunately went under after just 2 months). When I got to the section about income reporting, the system is asking me to enter my quarterly gross income amounts for specific date ranges in 2024-2025. I don't remember ever having to provide this detailed information when I filed my original claim last year. I'm completely confused about why they're asking for this now and exactly what numbers they want. Is this a new requirement? I've tried calling EDD multiple times but keep getting the dreaded "we're receiving more calls than we can answer" message and get disconnected. Has anyone else had to provide quarterly income when reopening a claim? What exactly should I be reporting here? My pay stubs, tax documents, or some estimate?

Yes, this is normal when you're reopening a claim after having worked. EDD needs to verify if you earned enough during your new employment period to establish a new claim. They're asking for your gross earnings (before taxes) for each quarter because UI benefits are calculated based on your highest quarter of earnings during your base period. If you have your pay stubs, just add up the gross amounts for each quarter they're asking for. If you don't have detailed records, you can estimate based on your hourly rate × hours worked, but try to be as accurate as possible. They'll verify this information with your employer anyway through tax records.

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Thank you! That makes sense. So since I only worked for 2 months at this job, I just need to calculate the total gross for those specific months and put them in the correct quarterly section? And for the quarters I didn't work, do I just put $0?

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They asked me this too! Freaked me out because i didnt have all my pay stubs with me when i was filling it out. ended up having to stop the application midway and start again the next day after i found my documents. so annoying how they spring this on you without warning!!

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Omg SAME HERE. I got so stressed trying to find all my income info before the session timed out that I ended up entering some really rough estimates. Now I'm paranoid they're going to flag my account for "inconsistent reporting" or something. Has anyone had issues after estimating their quarterly amounts?

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This requirement isn't new, but you might not have encountered it before depending on your specific claim circumstances. When you reopen a claim after working, EDD has to determine if you've earned enough to establish a new benefit year or if you'll continue on your existing claim. For the quarters you're being asked about: 1. Report ALL gross wages (before deductions) earned in each quarter 2. For quarters you didn't work, enter $0 3. Be as accurate as possible - they will cross-check with employer-reported wages 4. Include ALL employment during those quarters, not just your most recent job If your new employment didn't last long enough to qualify for a new claim, they'll likely put you back on your existing claim with the remaining balance (if any).

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This is super helpful, thank you! I was wondering why they needed this info for reopening when I don't remember providing it for my initial claim. Makes sense that they need to check if I qualify for a new benefit year.

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Try using Claimyr to get through to an EDD rep faster! I was in the same situation last month - totally confused about the quarterly reporting thing. I kept getting disconnected too. Then I found this service at claimyr.com that got me connected to an EDD agent in about 20 minutes instead of having to redial for days. They have a video demo here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The agent I spoke with walked me through exactly what numbers to enter for each quarter. Turns out I was overthinking it! Worth checking out if you're still stuck.

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does this actually work?? ive been trying to get through for a week and keep hitting dead ends. so frustrating!

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Yeah, it worked for me! The EDD rep I spoke with was super helpful and walked me through all the quarterly income questions. I wish I'd known about it months ago when I was first dealing with my claim issues.

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I swear the EDD system is DESIGNED to be as confusing as possible! They're probably hoping people give up so they don't have to pay benefits. I've had to reopen my claim THREE TIMES in the past year (seasonal work) and the requirements seem to change every single time. Last time I reopened, they never asked for quarterly amounts, but the time before that they did. There's ZERO consistency with these people!!! And trying to get someone on the phone? FORGET ABOUT IT. I spent 6 HOURS last week just hitting redial and still couldn't get through.

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RIGHT?! I feel like they deliberately make it confusing to weed people out. My friend and I applied the same week, and somehow we had completely different questions in our applications. How does that even make sense?

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i just put my best guess for the quarters and it worked fine. they never questioned it. dont stress too much

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This isn't great advice. EDD cross-references your reported wages with employer tax filings. If there's a significant discrepancy, they may flag your claim for investigation, which could lead to delays, interviews, or even overpayment notices down the road. It's always best to report as accurately as possible, even if it takes extra time to gather the information.

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Just to clarify for everyone in this thread: when EDD asks for quarterly income for a reopened claim, they're typically looking at these potential situations: 1. If your new employment earnings are sufficient to establish a new claim with a higher benefit amount, they'll process a new claim 2. If your earnings aren't enough for a new claim but you still have a balance on your old claim, they'll reopen your existing claim 3. If your previous claim is exhausted and your new earnings aren't sufficient for a new claim, you may not qualify for a new benefit period This is why accurate reporting of your quarterly income is important - it determines which path your claim will take. For the original poster, since you only worked 2 months, you'll likely be placed back on your existing claim if you still have a balance.

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This makes complete sense now! I do still have a balance on my previous claim, so that's probably why they're asking. Thank you for breaking it down so clearly.

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my sister had this happen and she just checked her bank statements for those months and calculated it that way. worked fine for her!

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Bank statements show your net pay (after taxes and deductions), but EDD needs your gross pay (before any deductions). This could lead to underreporting your income. It's better to use pay stubs or W-2 forms for accurate gross income reporting.

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Update: I finally managed to find all my pay stubs and calculated the quarterly amounts. Submitted my application and it went through! Now it's showing my claim as "pending" - hoping it processes quickly. Thanks everyone for the help and clarification. The quarterly income reporting makes sense now that I understand they're checking if I qualify for a new claim or should continue my existing one.

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Great to hear! The pending status is normal while they process your information. Since you had a short period of work, they'll likely just reactivate your previous claim. Make sure to certify for benefits when prompted, even while the reopening is pending. The system should allow you to certify for any eligible weeks.

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Glad you got it sorted out! Just a heads up - while your claim is pending, keep an eye on your UI Online account for any additional requests for documentation. Sometimes EDD will ask for wage verification or other paperwork during the review process, especially if there are any discrepancies between what you reported and what they have on file from employers. Also, even though it shows as pending, you should still be able to certify for benefits if you have weeks available. The payments might be held until the reopening is approved, but at least you won't lose those certification periods. Good luck with the process!

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