EDD PFL overpayment letter missing account number - impossible to pay!

omg same thing happened to my wife!! they sent a letter saying she owed money from maternity leave but zero info about how to actually pay it. we ignored it and then 2 months later got a second notice with all the account info. so maybe just wait?

These overpayment notices should always include your husband's EDD Customer Account Number (EDDCAN) at the top right corner of the letter. Check if it's perhaps on another page or if the top portion of the letter was cut off. Without that number, you won't be able to properly address the payment. Also, look for a form DE 1444 which should provide payment options. If those aren't included, you definitely need to speak with a representative to get this sorted out.

I had a similar issue with a PFL overpayment letter that was missing information. After weeks of trying to get through on the phone, I finally used Claimyr (claimyr.com) and got connected to an EDD agent in about 18 minutes. They were able to look up my account using my SSN and address, then email me the proper payment information. Saved me so much frustration! They have a video showing how it works: https://youtu.be/DOLxZQb92wM?si=6N1iCQ3a8Cdb2Ay5

This is EXACTLY why I hate dealing with EDD!!! They expect us to comply with their demands but don't even give us the basic information to do so. I had THREE overpayment notices for my maternity leave last year, all with different amounts, and two without any account numbers. When I finally got through to someone (after 2.5 HOURS on hold), they told me to disregard one notice completely because it was an error. They have NO CLUE what they're doing over there. My advice? Document EVERYTHING. Take photos of all letters, note down all call attempts with dates/times, and when you finally do reach someone, get their name and ID number. You're going to need it when they inevitably mess up again.

have u tried checking ur husbands online account? sometimes they post notices there with all the info even if the paper letter is messed up

I work in HR and see this KIND OF THING ALL THE TIME with our employees on PFL or SDI. What likely happened is that your husband received partial wages during some period that EDD thought he was fully on leave. The system automatically flags it as overpayment. Without an account number, you should write a letter (YES, ACTUAL PAPER) to EDD Appeals Board, PO Box 10123, Sacramento CA 94244. Include copies of the notice you received, your husband's name, SSN (last 4 digits only), address, and request proper documentation to resolve the overpayment. Send it certified mail so you have proof. They HAVE to respond to written appeals within 30 days. Don't wait for another notice - if they decide to garnish wages, it can happen with no further warning.

My brother had this exact problem! The letter was missing the account info because it was generated by their new automated system that has all kinds of bugs. He ended up getting it resolved by going IN PERSON to an EDD office. Took half a day of waiting but at least got it fixed. Just bring the letter and your husband's ID/SSN card.

Update on my earlier comment: If you can't find the account information anywhere, another option is to look at previous correspondence about your husband's PFL claim. The EDDCAN would be on those documents as well, and you can reference that number when addressing this overpayment issue. Also, for baby bonding overpayments specifically, they often occur when there's a discrepancy between reported work hours and actual hours worked during the partial return-to-work period. If your husband gradually returned to work during his PFL period, make sure you have documentation showing exactly which hours/days he worked.

I ignored my overpayment notice and now my tax return is being garnished just FYI... dont wait too long to handle this!!