EDD sending collection notices during appeal of mysterious overpayment - moved out of state
I'm panicking about an EDD overpayment situation that makes zero sense. Last month, my husband received a sudden overpayment notice demanding $4,850 with absolutely NO explanation of why or how they determined he was overpaid. There was no disqualification letter beforehand, no explanation letter attached, and no appeal form included. He immediately mailed in an appeal letter (about 3 weeks ago), but yesterday we got a scary collection notice saying he has 7 DAYS to respond or face collections! We moved to Oregon last year, and he stopped claiming benefits back in November 2021 when he found work. We have no idea if this is related to alleged fraud, a mistake in reporting earnings, or just an EDD error. Has anyone dealt with this nightmare scenario? Do we need to respond to the collection notice separately even though we already appealed? Is it normal to keep getting collection threats while an appeal is pending? The stress is killing us since we're completely in the dark about why this happened.
18 comments
Marcelle Drum
This happens more often than you'd think, unfortunately. EDD is extremely backlogged with appeals - they're showing as receiving appeals from 4-5 months ago right now. You absolutely need to call them to 1) confirm they received your appeal and 2) request a formal stay on collections while your appeal is pending. The collections department and appeals department don't communicate well, so one hand doesn't know what the other is doing. Make sure to document everything - dates of calls, who you spoke with, confirmation numbers, etc. Also, request that they send you the specific reason for the overpayment determination - by law, they have to tell you why.
0 coins
Collins Angel
•Thank you for the explanation! It's so frustrating they can demand money without explaining why. Do you know if calling will actually work? My husband has tried calling 10+ times but can't get through the automated system to talk to a real person.
0 coins
Tate Jensen
I went through this exact situation last year and it was a nightmare. My overpayment was because they retroactively determined I wasn't eligible for some weeks I claimed in 2021, even though they approved everything at the time! You definitely need to keep responding to the collection notices while your appeal is processing - they run on separate tracks. Send a letter specifically responding to the collection notice stating you've filed an appeal (include the date you sent it) and request collections be paused pending the outcome. Send it certified mail so you have proof. Also check if there's any info on your UI Online account about the reason for the overpayment - sometimes it shows up there even if they didn't send a letter.
0 coins
Collins Angel
•That's helpful to know! We'll definitely send a certified letter about the collection notice. His UI Online account is basically useless now that we're out of state - it just shows the balance due but no explanation. Were you able to get your situation resolved eventually?
0 coins
Adaline Wong
omg this hapened to me too!!! Got hit with $3200 overpaymnt outta nowhere, no explanatin why, super confusing. been trying to call for WEEKS cant get through AT ALL. edd is such a mess right now, i think they just making up numbers tbh
0 coins
Gabriel Ruiz
•Same boat! Can we discuss this outside the forum? I'm going through exactly this but with $2700 they claim I owe. It's pure chaos and I'm completely lost on what to do next!
0 coins
Misterclamation Skyblue
Are you sure the notices are legitimate? There's been a huge increase in EDD scams targeting former claimants. Check that the letters have the official EDD letterhead and verify any contact information against the official EDD website. Real EDD collection notices would reference a specific overpayment section code (like 1375A or 1375B) and include information about why the overpayment occurred. If the letters look suspicious, report it to EDD's fraud department immediately.
0 coins
Collins Angel
•They definitely look official with the EDD letterhead, account numbers that match his claim, etc. The collection notice does reference Section 1375, but still doesn't explain WHY there's an overpayment. I hadn't considered it might be fraud targeting us, but the documents seem legitimate... now I'm questioning everything!
0 coins
Peyton Clarke
I had success using Claimyr to get through to an EDD rep when dealing with my overpayment mess. The service basically keeps calling EDD for you until it gets through, then connects you. I was skeptical but after trying to call for 3 weeks with no luck, I used them and got through to a specialist in about 30 minutes. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. The rep I reached was able to tell me exactly why I had an overpayment (in my case, they needed additional proof of income I never knew about) and put a hold on collections while I gathered documents.
0 coins
Adaline Wong
•does this actually work?? ive been trying to call for like a month straight and its IMPOSSIBLE to get a human. might try this if it actually works
0 coins
Vince Eh
THE EDD IS A COMPLETE JOKE!!! They do this ALL THE TIME - demand money back years later with zero explanation!!! I got hit with a $6,700 "overpayment" from 2020 claims and they couldn't even tell me why for MONTHS. Meanwhile they kept sending threatening collection letters every 2 weeks. KEEP APPEALING AND CALLING. Their internal systems are BROKEN - the appeals dept doesn't talk to collections. I had to get my state representative involved before they would stop the collection notices. THIS IS WHY PEOPLE HATE DEALING WITH GOVERNMENT AGENCIES!!!
0 coins
Collins Angel
•That sounds horrible! I'm afraid we might need to contact a representative too. Did you use the standard online form to reach your representative or did you call their office directly? I'm not even sure who our representative would be now that we're in a different state.
0 coins
Gabriel Ruiz
Have you tried checking your spouse's inbox in UI Online? Sometimes they send electronic notifications explaining overpayments but don't mail paper copies. Also, since you moved out of state, make sure EDD has your current mailing address - they might have sent important documents to your old California address.
0 coins
Collins Angel
•We did update the address with EDD when we moved, which is why we're getting these notices in Oregon. And we've checked the UI Online inbox multiple times - absolutely nothing explaining the overpayment, just generic system notices. It's like they decided he owes money and didn't bother to tell us why!
0 coins
Marcelle Drum
The best advice I can give is to request an "Overpayment Itemization Statement" from EDD. This is a document they're required to provide that breaks down exactly which weeks were overpaid and why. You can request it by calling or in writing. If you can't get through by phone, send the request via certified mail to: EDD Overpayment Center, PO Box 826218, Sacramento, CA 94230. Include your claim ID, name, and contact information. Also, since you've moved out of state, there might be interstate claim issues involved that are complicating things.
0 coins
Misterclamation Skyblue
•This is excellent advice. I had to do exactly this when I received an unexplained overpayment notice. The itemization statement revealed they were claiming I worked during weeks I certified as not working. Turned out to be an employer reporting error that I was able to disprove with my pay stubs.
0 coins
Peyton Clarke
After using Claimyr to reach a rep about my overpayment issue, I learned that cross-state overpayment situations are actually handled by a special interstate claims unit. The regular EDD reps often can't even see the full details. Ask specifically to speak with someone from the interstate claims department once you get through. They can tell you if the move to Oregon is complicating your case.
0 coins
Collins Angel
•That's really interesting - I had no idea there was a special unit for interstate claims. We'll definitely ask for that department when we finally get through to someone. This whole situation is so frustrating because we've done everything by the book!
0 coins