EDD took my overpayment money but still sent collection notice - payment not registering!

This happens more than you'd think! When you made the payment, did you include your EDD account number or the specific overpayment ID number in the payment reference? EDD's system sometimes has trouble matching payments to accounts without that specific reference info. Also, their payment processing can take 5-7 business days to register in their system, but three weeks is definitely too long. You need to speak with someone in the Collections Division specifically. The regular UI reps often can't help with this. Keep documentation of your payment ready - bank statement showing the withdrawal and any confirmation numbers you received.

omg literally same thing just happened to my cousin!! edd took his $$ but kept sending notices. took like 6 weeks to clear up & they almost garnished his check even tho he paid. the system is sooooo broken

I've been through this EXACT nightmare with EDD. Their payment system and their notice system are completely disconnected from each other. I paid my overpayment of $4,100 and kept getting threatening notices for OVER A MONTH afterward. Here's what you need to do: 1. Take screenshots of your bank statement showing the payment to EDD 2. Write down your confirmation number if you have it 3. Call first thing Monday morning at 8:01 AM - that's when you have the best chance 4. Ask for a supervisor immediately - regular agents will just say "it takes time to process" 5. Demand they put a hold on any collection actions while they investigate BUT MOST IMPORTANTLY: Do NOT make another payment! Some people panic and pay twice, and then it's a NIGHTMARE getting the second payment refunded. I know people who waited 8+ months for refunds. The whole EDD system is CRIMINAL with how they handle this stuff. They'll take your money instantly but won't update their records for weeks!!

Have u tried faxing them? Sounds crazy but my brother had this problem and he faxed copies of his bank statements showing the payment and they fixed it in a few days. Sometimes the old ways work better with EDD lol

I spent TWO MONTHS trying to resolve a similar issue with EDD last summer. After countless failed call attempts, I discovered Claimyr.com - it actually got me through to an EDD agent in about 20 minutes when I'd been trying for weeks. They have this system that navigates all the phone menus and waits on hold for you, then calls you when an agent is about to pick up. You can watch a demo of how it works here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Once I finally got through to someone, I explained my situation, emailed them copies of my bank statements showing the payment, and they resolved it within a day. The agent told me this happens frequently because their payment system and collection system don't communicate in real-time. Good luck!

why dont u just go to the EDD office in person?? thats what i did with my problem. took like 2 hours waiting but they fixed my issue right there. bring all ur paperwork and bank statements

UPDATE: I took everyone's advice and tried multiple approaches. First, I sent a fax with all my payment documentation yesterday. This morning, I used Claimyr to get through to EDD (it actually worked!), and I spoke with a representative in the Collections Department. She confirmed they received my payment, but it was sitting in an "unprocessed payments" queue because there was a one-digit error in my account number reference! She manually matched my payment to my account while I was on the phone and said I'll receive an updated statement within 5-7 business days showing a zero balance. She also put a hold on any collection activities in the meantime. Thank you all for your help! What a relief to finally get this resolved.

This is such a common issue and it's absolutely infuriating! I went through something similar last year with a $1,900 overpayment. The key thing I learned is that EDD's payment processing system is completely separate from their collections system - they literally don't talk to each other automatically. A few things that helped me: - When you call, specifically ask for "Overpayment Collections" not just regular UI claims - If you have online banking, print out the actual transaction details showing EDD as the recipient, not just your account statement - Ask the rep to email you a confirmation of the call and what they're doing to resolve it The most important thing is DON'T PANIC and don't pay twice! I know it's scary getting those collection notices, but once you have proof of payment, you're protected. Document everything and keep calling until someone actually looks at your account. The system is broken but there are people there who can fix it when you finally reach the right person. Hang in there - you WILL get this resolved!

This whole thread is giving me anxiety because I'm going through the EXACT same thing right now! I paid my $3,200 overpayment 10 days ago and just got a collection notice yesterday. Reading everyone's experiences here is both terrifying and reassuring - terrifying because it seems like this happens constantly, but reassuring because people DO get it resolved eventually. I'm definitely going to try the Claimyr service and the fax approach. Has anyone had luck with emailing EDD directly, or is phone/fax really the only way? I've been documenting everything but I'm getting so stressed about potential wage garnishment. Also, for anyone else dealing with this - I found it helpful to set up account alerts with my bank so I have immediate notifications of any transactions. That way if EDD tries to take money again (which apparently happens sometimes), I'll know right away. Thank you everyone for sharing your stories and solutions. This community is literally saving my sanity right now!