


Ask the community...
Pro tip: if you're having trouble getting through on the phone, try reaching out on Twitter. Sometimes their social media team can help or at least escalate your issue.
Has anyone tried faxing their documents? I know it sounds old school, but I've heard it can be faster than mail or email sometimes.
Have you checked their website? Sometimes they have forms for extension requests that you can submit online. Might be worth a shot!
idk if this helps, but I had luck emailing them. took a few days to get a response, but at least I didnt have to deal with phone trees
This is why I'm scared to even apply for PFL. The system seems so broken. Anyone have any positive experiences to share?
James Martinez
Have you checked if there were any changes to the PFL program recently? Sometimes they update rules and it messes up ongoing claims.
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Olivia Harris
guys. i literaly just got off the phone with PFL. they said there's a huge backlog due to a system upgrade. might explain the delays everyone's experiencing
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Andre Laurent
•Oh wow, thanks for the info! Did they give any timeline on when it might be resolved?
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Olivia Harris
•they were pretty vague tbh. just said to keep checking ur account and be patient 🙄
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