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One more thing OP — if you have direct deposit set up for future payments you might want to think about switching away from the Money Network card entirely. California EDD lets you redirect payments to your own bank account through SDI Online or UI Online and honestly dealing with your own bank's customer service is about 100x easier than Money Network. Just something to consider going forward even if it doesn't help your current situation.
I think it takes effect for the next payment cycle after you update it — so depending on timing you might miss one payment before it routes to your bank. Might be worth calling to confirm the exact timeline.
That's generally correct. You update banking info in UI Online and it should apply to subsequent payment processing. I'd recommend keeping the Money Network card active and funded minimally until you confirm the first direct deposit hits your bank account successfully — just as a backup.
Update us when you get this resolved OP! This has been one of the more informative threads I've read here about EDD card stuff. Genuinely didn't know about Reg E protections or the CFPB option before reading this.
Good luck!! Come back and post what worked. Future people with this problem will thank you
rooting for you!! this community is actually so helpful
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Just adding some additional context for anyone who finds this thread later searching for Money Network EDD cardholder information: The Money Network card used by California EDD is specifically called the EDD Debit Card - Bank of America actually handles this program in 2025 (there was a transition). If you got a newer card it may actually be a Bank of America card rather than a Money Network card. The old Money Network program has been phased out and new EDD debit cards are issued through Bank of America's prepaid program. Worth checking which card you actually have because the customer service numbers and portals are different.
Look at the back of the card - if it says Bank of America anywhere that's the current program. If it says Money Network it's the older one. Both are legitimate EDD debit card programs just from different eras of the program.
wait this explains so much - I had both a money network card from a previous claim and a new bank of america card and kept confusing which number to call for which card
honestly this whole thread should be pinned somewhere. so much useful information about the Money Network phone number for EDD cardholders and how the card system actually works
California EDD cardholder questions come up constantly and most people don't realize the EDD side and Money Network side are totally separate systems. This thread explains it better than the official EDD website honestly.
Yeah the official EDD resources for Money Network card issues are not great. Having real experiences from actual claimants is way more useful.
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does anyone know if you can use the EDD debit card internationally or does that cause automatic fraud flags
International use is technically possible but Money Network recommends notifying them before traveling abroad, similar to a regular bank. Using it internationally without notice is one of the fastest ways to trigger a fraud hold.
good to know. I have a trip planned and was wondering about this
for anyone still struggling to get through to Money Network - their hold times tend to be shorter earlier in the week (Monday/Tuesday morning) vs end of week. same principle as calling EDD honestly, avoid Mondays after weekends when everyone is calling at once... wait no Monday mornings are actually decent, it's the afternoon that gets slammed
I've found Wednesday mid-morning to be the sweet spot for Money Network personally
Filing this away for any future issues. Thanks for the tip!
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random thought — have you checked whether there's been any fraud alert activity on your Money Network account? California EDD had a big push to flag accounts for identity verification last year and sometimes that flagging process puts holds on card transactions that show up nowhere obvious in the app or account portal. the only way to clear it is to call and get a rep to manually check for identity verification flags specifically
they can be separate flags in the system yes. worth explicitly asking 'do I have any identity verification flags on my account' as a specific question separate from asking about security holds
This is accurate — the fraud detection and identity verification systems at Money Network are separate modules and a rep checking one won't necessarily see the other unless they specifically look
UPDATE REQUEST: OP can you let us know if any of the solutions in this thread worked? Specifically curious whether the Money Network supervisor found a secondary flag or whether it turned out to be the card-sent-to-wrong-address situation. This thread is super useful for people dealing with the same runaround and knowing the actual resolution would make it even more helpful.
Good luck tomorrow. Having specific questions ready makes a huge difference — most front-line reps will only answer what you directly ask so being specific is key.
Agreed — update us. This is the kind of real-world resolution info that's hard to find anywhere else.
DeShawn Washington
Final tip I want to add since I don't see it mentioned yet: if your issue is truly urgent — like your EDD card funds are completely inaccessible and you have zero cash — mention that urgency to the agent immediately when you get through. Money Network agents do have the ability to escalate cases marked as financial hardship situations, which can speed up resolution timelines compared to standard case processing.
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Mei-Ling Chen
•Accurate. Financial hardship escalation is a real pathway within Money Network's case management system. Don't be shy about using it if it genuinely applies to your situation.
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Jamal Brown
•Also document everything — screenshot your balance, note dates and times of every call attempt, save any emails or correspondence. If things escalate further having that paper trail matters.
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Sofía Rodríguez
i really hope everyone in this thread gets their EDD card issues resolved. dealing with this stuff is stressful enough without the phone system fighting you every step of the way
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Lena Kowalski
•Genuinely appreciate this thread and everyone who contributed. Started the day totally stuck and now I've actually made progress. The internet can be good sometimes.
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Aiden O'Connor
•Agreed. Good luck everyone
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