California EDD Money Network says my account doesn't exist when I call - what do I do?

I tried the website too and same result - no account found. So you're saying I need to go back to EDD? That's what I was afraid of, calling EDD is basically impossible.

yeah the website vs phone thing is a good tip in general but if both say no account thats definitely an EDD backend issue not just a glitch

Okay so EDD can actually see whether Money Network confirmed the setup? That's useful to know. I need to get someone on the phone at EDD then.

this is accurate, the two systems dont always sync up right and only an EDD agent can manually push it through from their side

I'll check out that video, honestly at this point I'll try anything because I cannot get through to EDD on my own.

I used claimyr too for an adjudication issue, it works. Beats redialing 200 times

Does it actually work or is this just an ad lol

Just checked - it does say EDD Debit Card as the payment type. So the money was definitely supposed to go to Money Network.

Good, that confirms it. At least you know where the funds were directed. Now it's just a matter of whether Money Network received the account creation handoff from EDD properly.

also worth checking if there's a second card number on the letter vs what physical card you have sometimes they reissue and the old number gets deactivated before the new one arrives

Once I actually spoke to an EDD agent it was fixed within 24-48 hours. The reissue request they submit processes overnight usually. The hard part is just getting through to them.

Same experience here - the fix itself was fast once I had a real person. Getting that real person was the hard part which is why I used Claimyr. Check out claimyr.com if you're also struggling to get through.

Thank you both, I'm trying Claimyr right now because I've called 40+ times this week and keep getting the 'high call volume' message

The 'fails silently' thing is infuriating. So EDD thinks it's done and Money Network never got the data and nobody gets an error notification? Unbelievable.

Exactly. Neither system is designed to send an alert back to the claimant when this happens. It's a known gap in how the systems communicate. The only workaround currently is a manual intervention by an EDD rep.

this explains so much about why this problem seems to come up constantly on here

Good idea, downloading it now to check.

The app and website should pull from the same database but it's worth a shot as a quick test before the long EDD call process

Three weeks with zero dollars?? I'm already at 3 weeks and panicking. How did you manage to get through eventually?

Honestly I just kept calling early morning right when they open. 8am sharp. That was the only time I'd get into the queue instead of immediate busy signal.

that 8am tip is real, also heard Tuesday/Wednesday are better than Monday

It's failing after I enter the card number - it doesn't even get to the SSN step. Just immediately says no account associated with that card number.

Okay that's actually informative. If it fails at card number before SSN, that means the card number itself isn't in Money Network's system at all, which confirms the account creation never completed on their end. If it failed at SSN it could be a data mismatch. So yes, definitely an EDD-side reissuance issue.

Good diagnostic - this is helpful for OP to relay to the EDD agent when they call so the agent knows exactly what to look for

For card/payment issues specifically, in-person EDD offices typically can't help because Money Network is a separate financial vendor. The EDD office staff can initiate the same request as a phone rep but you'd still need to wait in line and then they might refer you to the phone line anyway.

oh i didn't know that, thought they could handle everything in person

Yeah the in-person offices are more for things like identity verification holds or complex adjudication situations. Card issuance stuff is usually handled through the phone/online channels.

That's amazing news!! So happy for you and really glad to hear it got resolved that fast once you reached someone. Definitely going to try Claimyr today.

This is exactly the scenario I described above - silent hold clears but the card reissuance doesn't auto-trigger. So glad the agent could fix it same-day basically.

Wish I had known about Claimyr when I was going through my situation, would have saved me weeks of stress

This is really clearly laid out, thank you. I'm saving this comment for reference.

Should add a fourth - sometimes if you were previously on EDD and had an old Money Network account from a prior claim, there can be confusion between old and new account numbers. But yes, all roads lead to EDD in those cases.

good summary, this deserves to be pinned or something

Great question - the funds are held by EDD until the account creation is confirmed. EDD's payment history showing 'released' is a bit misleading - it means EDD initiated the release to Money Network, not that Money Network has actually received and posted it. If the account creation fails, EDD retains the funds in a holding status. They don't disappear, they just can't be accessed until the account issue is corrected.

okay thats actually reassuring, so the money isnt lost just stuck

Exactly, I should have clarified this in my previous post. The funds are not at risk, they're just inaccessible until EDD manually pushes the reissuance.

My address is correct because I actually received the card in the mail - the physical card showed up fine. The problem is Money Network doesn't have any account associated with the card number on the card I received.

Oh okay so that's a different situation from mine then. My bad for assuming!

Still worth OP double checking the mailing address in their UI Online account just to rule it out for future cards

YES absolutely keep certifying every week no matter what. The card account issue is completely separate from your claim status. If you stop certifying you will break your claim and create a whole new problem. Certify as normal and let the card issue get resolved separately.

okay good to know I was wondering if maybe you should wait or something

Cannot stress this enough - never stop certifying just because you're having a payment issue. The certifications are what keeps your claim active.

That's a really good tip, using the exact error language. I'll make sure to say it exactly like that.

Agreed - EDD agents deal with this specific issue enough that those keywords will flag it immediately for them. Being precise speeds up the call significantly.

The 'designed to make you give up' feeling is SO real. I've genuinely wondered the same thing.

6 weeks is brutal. At least I'm only 3 weeks in and now have a path to fixing it. Hang in there everyone going through this.

Mine eventually got resolved after I sent a certified letter and also got through on the phone. The combination of both I think pushed it forward

Yes! Finally got through using Claimyr (claimyr.com) - took a couple hours but I got a live agent. She confirmed my Money Network account was never set up because there was a documentation flag on my claim from when I initially filed that had already been internally resolved but never triggered the card account creation. She submitted a manual reissuance and my Money Network account showed up the next morning. I can access my funds now. For anyone in the same situation: you NEED a live EDD agent, nothing else will fix this.

So glad it worked out! And thank you for updating the thread - this is going to help a lot of people who search for this issue.

Great outcome. The pattern here is clear - Money Network 'account doesn't exist' almost always requires an EDD agent to manually reissue. There's no self-service fix. Get to EDD, get it fixed.

More common than publicly' acknowledged - I believe it. The volume of posts about this exact issue on this forum alone istelling.

The systemic nature of it is frustrating. If it's this common there should be an automated detection and reissuance process rather than requiring claimants to spend days trying to reach a phone agent.

100% agree with this. The fact that the fix takes them 2 minutes once you reach them but takes claimants days or weeks to even get that 2 minute conversation is absurd.