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Checking back on this thread - OP, did you end up getting through to anyone? Curious how it went with the claim review notice.
So glad it worked out! This is a good example of why it's worth pushing through to a live agent - a lot of these holds are automated flags that get cleared quickly once a human looks at the account.
Great outcome! And yeah Claimyr was worth it for exactly this situation. EDD hold times are brutal and a suspended card is stressful enough without adding hours of hold music on top of it.
for anyone finding this thread later via search: summary of what worked 1. Check UI Online for any notices before calling 2. Call EDD first (1-800-300-5616) if there's a claim hold, not just Money Network 3. Say 'identity verification hold' when you reach the EDD phone system 4. Use Claimyr (claimyr.com) if you can't get through - saves hours of hold time 5. Once EDD clears their side, Money Network card often resolves automatically within 24 hours 6. If you want long-term simplicity, switch to direct deposit via UI Online
this should be the first post everyone sees lol
genuinely useful thread, one of the better ones on here
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One more thing OP — if you have direct deposit set up for future payments you might want to think about switching away from the Money Network card entirely. California EDD lets you redirect payments to your own bank account through SDI Online or UI Online and honestly dealing with your own bank's customer service is about 100x easier than Money Network. Just something to consider going forward even if it doesn't help your current situation.
I think it takes effect for the next payment cycle after you update it — so depending on timing you might miss one payment before it routes to your bank. Might be worth calling to confirm the exact timeline.
That's generally correct. You update banking info in UI Online and it should apply to subsequent payment processing. I'd recommend keeping the Money Network card active and funded minimally until you confirm the first direct deposit hits your bank account successfully — just as a backup.
Update us when you get this resolved OP! This has been one of the more informative threads I've read here about EDD card stuff. Genuinely didn't know about Reg E protections or the CFPB option before reading this.
Good luck!! Come back and post what worked. Future people with this problem will thank you
rooting for you!! this community is actually so helpful
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Just adding some additional context for anyone who finds this thread later searching for Money Network EDD cardholder information: The Money Network card used by California EDD is specifically called the EDD Debit Card - Bank of America actually handles this program in 2025 (there was a transition). If you got a newer card it may actually be a Bank of America card rather than a Money Network card. The old Money Network program has been phased out and new EDD debit cards are issued through Bank of America's prepaid program. Worth checking which card you actually have because the customer service numbers and portals are different.
Look at the back of the card - if it says Bank of America anywhere that's the current program. If it says Money Network it's the older one. Both are legitimate EDD debit card programs just from different eras of the program.
wait this explains so much - I had both a money network card from a previous claim and a new bank of america card and kept confusing which number to call for which card
honestly this whole thread should be pinned somewhere. so much useful information about the Money Network phone number for EDD cardholders and how the card system actually works
California EDD cardholder questions come up constantly and most people don't realize the EDD side and Money Network side are totally separate systems. This thread explains it better than the official EDD website honestly.
Yeah the official EDD resources for Money Network card issues are not great. Having real experiences from actual claimants is way more useful.
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OP any update on your situation? Did you end up reaching EDD?
So glad it worked out! And thank you for updating the thread - this is going to help a lot of people who search for this issue.
Great outcome. The pattern here is clear - Money Network 'account doesn't exist' almost always requires an EDD agent to manually reissue. There's no self-service fix. Get to EDD, get it fixed.
For anyone still struggling to reach EDD about this - I want to add one more data point. I had the identical issue (Money Network no account found, EDD payment history showing released) and the agent I spoke with mentioned this is actually more common than EDD publicly acknowledges. Something about how the card issuance system handles certain claim types creates these silent failures more frequently. She said the fix is always a manual reissuance from their end and it processes overnight. So the answer everyone is giving in this thread is correct - there is no shortcut except getting an EDD agent on the phone.
The systemic nature of it is frustrating. If it's this common there should be an automated detection and reissuance process rather than requiring claimants to spend days trying to reach a phone agent.
100% agree with this. The fact that the fix takes them 2 minutes once you reach them but takes claimants days or weeks to even get that 2 minute conversation is absurd.
DeShawn Washington
Final tip I want to add since I don't see it mentioned yet: if your issue is truly urgent — like your EDD card funds are completely inaccessible and you have zero cash — mention that urgency to the agent immediately when you get through. Money Network agents do have the ability to escalate cases marked as financial hardship situations, which can speed up resolution timelines compared to standard case processing.
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Mei-Ling Chen
•Accurate. Financial hardship escalation is a real pathway within Money Network's case management system. Don't be shy about using it if it genuinely applies to your situation.
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Jamal Brown
•Also document everything — screenshot your balance, note dates and times of every call attempt, save any emails or correspondence. If things escalate further having that paper trail matters.
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Sofía Rodríguez
i really hope everyone in this thread gets their EDD card issues resolved. dealing with this stuff is stressful enough without the phone system fighting you every step of the way
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Lena Kowalski
•Genuinely appreciate this thread and everyone who contributed. Started the day totally stuck and now I've actually made progress. The internet can be good sometimes.
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Aiden O'Connor
•Agreed. Good luck everyone
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