Lost my California EDD debit card - what number do I call to get a replacement?

Oh wow I didn't know they switched from Bank of America to Money Network. That explains why I was searching for the wrong number. Thank you so much, calling right now.

wait is it definitely money network now? i thought it was still bofa

Yes it's definitely Money Network now. California EDD transitioned away from Bank of America debit cards back in 2022. The new cards say Money Network on them. If someone still has an old BofA EDD card it would be expired by now.

That's actually really scary, I hadn't even thought about someone using it. I'm calling right away now. Did the dispute process take long?

Took about 2 weeks for them to investigate and credit my account back. Not ideal when you're unemployed and need every dollar but at least I got it resolved. Just stay on top of calling them and following up.

same thing happened to a friend of mine. always report it ASAP the sooner the better for dispute purposes

Is this legit? I've been burned by sketchy third party things before when dealing with EDD stuff

Totally understand the skepticism. It's a real service - basically helps you get through to EDD phone queues that are notoriously hard to navigate. The video explains it pretty well. I was desperate after weeks of not reaching anyone about my adjudication hold so I tried it and it worked for me.

i used claimyr too when my weekly claim got flagged. got through to an EDD rep the same day after trying for weeks on my own. its legit

gonna bookmark that for later my EDD situation has been a disaster trying to get anyone on the phone

This is such a relief to hear. I was worried I'd have to re-verify everything with EDD and potentially mess up my claim.

does the card number changing affect anything with like setting up bill pay through the card?

Yes if you had the card number saved anywhere for automatic payments you'd need to update those with the new card number. But your EDD benefit deposits themselves transfer automatically.

25 min hold isn't too terrible honestly compared to trying to reach EDD directly lol

haha yeah EDD hold times are a whole different level. money network was actually reasonable

Yes 1-800-684-7051 is the Money Network number for California EDD cardholders. I believe their automated system is 24/7 for things like reporting a lost/stolen card or checking your balance. Live agents have specific hours though - I think it's 24 hours a day but you should confirm when you call.

Omg thank you. I've just been stressing about this for a week for nothing. Going to call right now.

Also worth noting - you can also log into your Money Network account online at moneynetwork.com to freeze your card yourself while you're waiting to speak with someone. That way if someone does have it they can't make any more charges.

Oh that's actually a really smart move. How complicated was the direct deposit setup through myEDD?

Pretty straightforward honestly. Log into myEDD, go to the payment option section, and enter your bank routing and account number. Takes a few weeks for the change to process and in the meantime payments still go to the card.

wait you can do that?? I've been dealing with the card this whole time and never knew direct deposit was an option

Yes direct deposit to a personal bank account has always been an option with California EDD. Just need to set it up through myEDD. A lot of people default to the card because that's what comes in the mail but you're not required to use it.

Thank you for saying that. I definitely spiraled a bit when I realized it was gone. Good to know it resolves okay.

You'll be fine! Just call Money Network, report it, verify your identity, and you're on your way. The hard part was getting approved in the first place lol

I literally cannot find it anywhere, I've done a full search. But this is good info to keep in mind for the future, thanks.

lol i thought i lost mine for 3 days and it was in my gym bag the whole time

Hmm I'm not sure if it was stolen or I just dropped it. I'll explain the situation and see what they say.

Good advice. If you report it as stolen they may also advise you to file a police report number which can help in dispute cases. Even if you're not 100% sure it was stolen, if you think there's any possibility explain that to Money Network when you call.

Yes exactly. A police report number strengthens your dispute claim significantly from my experience.

The app is such a good idea. I didn't even know there was a Money Network app. Downloading it now.

Yeah it's really useful. You can also get balance alerts set up so you get notified every time there's a transaction. Would've helped you catch any unauthorized charges immediately.

There's typically a 1-2 business day processing window between when EDD marks a payment as issued and when it actually loads onto your Money Network card. Weekends and holidays can add extra delays. If it's going beyond 3 business days after the issued date, that's when I'd start making calls.

okay good to know. I was freaking out thinking something was wrong with my claim. it was like 2 days so sounds normal

If you ever do hit a delay longer than that, calling Money Network first is smart to confirm whether they've received the payment from EDD. Sometimes the issue is on EDD's end not the card side and knowing which one helps you figure out who to call.

When you report it lost they issue a brand new card with a new number AND a new expiration date. So you'd get more time on the card. I wouldn't wait if you have an issue now - get it sorted and you'll have a fresh card with a longer expiration.

oh that's actually good to know. might just report it then

Writing this down right now before I call. Thank you for the heads up.

Also ask them to confirm the mailing address they have on file before they send the card. Mine had an old address and I almost didn't catch it in time.

YES address confirmation is so important. My first replacement went to an apartment I moved out of two years ago because EDD had my old address. Always verify before they send anything.

I've been seeing this mentioned in a few EDD threads. Is there a catch or is it genuinely just a phone queue service?

From my experience it's genuinely just a service that helps you navigate the EDD phone system. No weird catch. They just help you get through to a live representative faster than trying on your own repeatedly.

Good to know about this. My actual claim is fine right now but I'm bookmarking it in case anything changes.

Standard replacement cards are free. Expedited shipping does have a fee associated with it - I believe it's around $15 but you should confirm that amount with Money Network when you call since fees can change. If you can wait the standard 7-10 days the regular replacement is at no cost.

okay that makes sense. 7-10 days isn't that bad if the standard one is free. thanks

Also if your situation is urgent because you have no other access to money you can sometimes make the case for expedited processing. I've heard of people getting it waived in hardship situations but your mileage may vary

Thank you genuinely. It does feel like a lot to learn all at once. I appreciate the support.

Once you get the card replaced, if you haven't already, definitely set up direct deposit for future payments so you're not depending on a physical card. Way less stressful.

Will do! I just called Money Network and they confirmed my card is being cancelled and a new one sent. They said 7-10 business days. I'll update when it arrives.

Perfect thank you! And did they say anything about your balance being protected in the meantime?

Yes they confirmed the card is frozen immediately and my balance is 100% protected. And they're reviewing my recent transactions for any unauthorized charges. Feeling a lot better about this now.

This is the best summary of everything in this thread. Bookmarking this whole post honestly. Thank you everyone.

Great summary. I'd add - if your card was potentially stolen rather than just lost, consider also filing a police report as it can support any fraud dispute claim with Money Network.

And check your balance through the Money Network app or online portal in the days following the call to make sure no further unauthorized charges appear before your new card arrives.

Solid thread all around. Hope OP gets their replacement card quickly!