Stuck on hold with payment dept for 1hr+ after they said they're 'working on claim'. Any tips to get through?

Ugh, I feel your pain! I was stuck in the same situation last week. It's so frustrating when they say they're 'working on it' but you're just left hanging. Have you tried calling at different times of the day? I found early morning worked best for me.

I found a way to get someone on the phone without waiting forever. I used this site called claimyr.com. It's a calling tool that dials the phone menu, stays on hold, and then sends the call to your phone when a live agent picks up. It costs $20, but it worked for me. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Have you tried reaching out through their online portal? Sometimes that's faster than calling, especially for payment issues. Just make sure you have all your claim details ready!

omg i've been dealing with this for MONTHS!!! 😡 the whole system is broken. i swear they put us on hold hoping we'll just give up. don't let them win!!!

Here's what I've learned after dealing with the payment department for way too long: 1. Keep a log of all your calls (date, time, who you spoke to) 2. Have all your documents ready before you call 3. Be polite but firm - remember, the person on the other end is probably overwhelmed too 4. If you're not getting anywhere, ask to speak to a supervisor 5. Consider reaching out to your local government representative for help 6. Use their online portal for simple queries if possible 7. If all else fails, be prepared to file a formal complaint Stay persistent and don't give up. It's frustrating, but eventually you'll get through to someone who can help. Good luck!

lol welcome to the club 🤡 we're all stuck in this circus. bring popcorn for the hold music!

Have you tried calling exactly at opening time? I've had luck getting through faster that way. Also, make sure you're calling the right department for your specific issue. Sometimes they transfer you around if you're not in the right queue.

I've been in your exact situation before! One trick that worked for me was calling back and explaining that I had already been speaking with someone and got disconnected. Sometimes they'll transfer you to a different queue or prioritize your call. Also, if you're still on hold, try pressing 0 or saying "representative" - sometimes it bypasses the automated system. The wait times are absolutely brutal, but don't hang up if you can help it. Your spot in line might be gone if you call back. Hang in there! 🤞