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Dominic Green

EDD shows wrong return-to-work date, doctor can't access account. Help!

Hey everyone, I'm having an issue with my EDD claim. My doctor extended my leave until the end of May, but when I check on EDD it still shows my return-to-work date as March. I called my doctor's office, and they said they can't access my account and that I need to call EDD directly. Has anyone else dealt with this? Any advice on how to get this sorted out?

Ugh, classic EDD mess-up. I had a similar issue last year. You definitely need to call them and get it straightened out ASAP. The problem is actually getting through to a real person... 🙄

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For real tho. I spent like 3 weeks trying to get thru. Its ridiculous how hard it is to talk to someone 😤

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Same boat here. Took me forever to get someone on the line. Keep trying, OP!

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Thanks for the heads up. Guess I'm in for a long haul with this one 😩

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I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

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Sounds too good to be true. Is this legit?

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Yeah, it's legit. I was skeptical at first too, but it saved me hours of frustration. Worth every penny imo

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How long did it take for them to get someone on the line?

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It took about 2 hours for me, but I didn't have to do anything. Just got a call when they had someone

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Here's what you need to do: 1. Keep calling EDD until you get through. Use the 1-800-300-5616 number. 2. When you finally reach someone, explain the situation clearly. 3. Ask them to update your claim with the new end date from your doctor. 4. Request a confirmation number or reference for the call. 5. Follow up with a written request through your EDD online account. If they give you any trouble, ask to speak with a tier 2 representative. They have more authority to make changes. Also, make sure you have a copy of the doctor's note extending your leave. You might need to fax or upload it to your account. Good luck! The system's a mess, but persistence pays off.

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Wow, thank you so much for this detailed response! I'll definitely follow these steps. Really appreciate it 🙏

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This is solid advice. Wish I had known this when I was dealing with my claim issues last year.

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have u tried faxing the doctors note directly to EDD? sometimes that works faster than calling

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EDD is such a joke. They never update anything on time and then we're the ones who suffer. 🤡 system fr

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Preach 🙌 I swear they make it difficult on purpose

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Quick question - did your doctor submit the updated disability form (DE 2501) to EDD? Sometimes the issue is on the medical provider's end, not EDD.

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You know, I'm not sure. I'll def check with my doc's office about this. Thanks for bringing it up!

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Hot tip: call right when they open. I usually have better luck getting through early in the morning. Also, Wednesdays seem to be less busy for some reason 🤷‍♂️

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OMG I'm dealing with the EXACT same thing rn. Following this thread for advice. Solidarity, OP! 💪

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