EDD nightmare: Two accounts, can't access old one, need to file SDI for maternity leave. Help!

Ugh, EDD and their stupid systems! 🤦‍♀️ I had a similar issue last year. You need to call them ASAP and explain the situation. They can merge the accounts or delete the old one for you. But be prepared to wait on hold forever...

Congrats on the baby! 🎉 As for the EDD issue, you definitely need to sort this out before submitting your SDI claim. Having multiple accounts could flag your application and delay your benefits.

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Here's what you need to do: 1. Document everything. Write down both account numbers, any claim numbers, and all the info you can remember about the old account. 2. Call EDD's main line (not the SDI line) and explain the situation. Be patient and polite - the person on the other end didn't cause this problem. 3. Ask them to merge the accounts or delete the old one. They might need to transfer you to a specialist. 4. Once that's sorted, THEN file your SDI claim using the correct account. 5. Keep records of who you talked to and when. Get confirmation numbers for any changes they make. Don't try to file the SDI claim until this is resolved. It'll save you headaches down the road. Good luck!

am i the only 1 who thinks its ridiculous we have to jump through all these hoops just to get our benefits? the system is broken af 🤡

Quick question - when you created the second account, did you use the same SSN? Cuz that might cause issues with your claim later on.

idk if this helps, but I had a friend who went through something similar. She ended up having to go to an EDD office in person to get it sorted. Took forever, but at least she got it done.

I went through almost the exact same thing when I was pregnant with my first! The duplicate account situation is super common - you're not alone. I ended up calling the EDD customer service line at 1-800-480-3287 around 8am sharp (they open at 8) and explained that I had two accounts due to email access issues. The rep was actually really helpful and walked me through the process of deactivating the old account while keeping my work history intact. It took about 45 minutes on the phone total, but they got it sorted same day. Just make sure you have your SSN, old account info (whatever you can remember), and be ready to verify your identity. Don't stress too much - they deal with this all the time! And congrats on your pregnancy! 🤱

Just wanted to add my experience for anyone else dealing with this - I had the EXACT same issue last month! Two accounts, lost access to old email, super stressful when you're trying to file for maternity leave. The good news is EDD's account consolidation team is actually pretty good at handling this. When you call, ask to be transferred specifically to "Account Services" - they're the ones who can merge or delete duplicate accounts. Also, bring up the fact that you're filing for SDI maternity leave - they'll often prioritize pregnant women's cases. I got mine resolved in one phone call (after a 2-hour wait, but still!). One more tip - if you have any old paperwork from the original account like benefit letters or anything with your account number on it, have that ready. It speeds up the verification process. You've got this! 💪

Hey! I'm dealing with a very similar situation right now - also pregnant and trying to navigate the EDD maze with multiple accounts 😩 Reading through all these responses is giving me hope though! I created a duplicate account about 6 months ago when I couldn't remember my login info, and now I'm terrified it's going to mess up my SDI claim when I need to file in a few weeks. Has anyone had experience with how long the account consolidation process takes? I'm worried about timing since there are deadlines for filing SDI claims. Also, @Santiago Martinez - when you say they prioritize pregnant women's cases, do you mean they actually move you up in the phone queue or just handle the account issue faster once you get through? Thanks for all the helpful info everyone! This community is a lifesaver 💕

Hey @Lucas Parker! I'm actually going through something really similar right now - also expecting and dealing with EDD account issues! 😅 Based on all the advice here, it sounds like calling first thing in the morning (right at 8am when they open) is your best bet. I'd definitely follow @Kaitlyn Jenkins' step-by-step approach - that seems like the most comprehensive plan. And don't worry too much about the duplicate SSN thing that @Daniel White mentioned - from what @Dmitry Popov and @Santiago Martinez shared, this is super common and EDD deals with it all the time. The key seems to be asking specifically for "Account Services" when you call and mentioning that you need to file for maternity SDI. I'm planning to call tomorrow morning myself, so maybe we'll both get through! Wishing you luck and congratulations on your pregnancy! 🤱💕

This thread has been so helpful! I'm actually a new mom who just went through this exact situation about 3 months ago. I had two EDD accounts because I forgot my password and created a new one instead of doing the password reset (facepalm moment 🤦‍♀️). When I needed to file my SDI claim for maternity leave, I was terrified it would get rejected or delayed. Here's what worked for me: I called the main EDD number at 7:59am and was ready to dial the second it hit 8:00am. When I got through (took about 90 minutes), I immediately said "Hi, I need help with duplicate accounts and I'm filing for maternity SDI." The rep transferred me directly to Account Services without any runaround. The whole process took maybe 20 minutes once I got the right person - they merged my accounts and kept all my work history intact. One thing I wish I'd known: they can actually put a note on your account that you're in the process of consolidating, so if you need to file your SDI claim before it's fully resolved, you can still do it without it getting flagged. Just mention that when you call! @Lucas Parker - you've got this! The system is frustrating but the people are usually really helpful once you get through. Wishing you the best with your pregnancy and claim! 💕

I'm going through almost the exact same thing right now! Created a second account because I couldn't access my old email, and now I'm panicking about filing my SDI claim next month. Reading all these responses has been such a relief - especially knowing that Account Services can put a note on your file while they're consolidating accounts. That's a game changer! @Chloe Harris your recent experience gives me so much hope! I love your strategy of calling at 7:59 and having that exact phrase ready. @Santiago Martinez and @Dmitry Popov thanks for the specific tips about mentioning maternity priority - I had no idea that was a thing! One quick question for anyone who's been through this - did you have any issues with your work history or benefit amounts getting messed up during the consolidation? That's honestly my biggest fear right now. Thanks everyone for making this feel less overwhelming! This community is amazing 💕

I went through this exact nightmare last year when I was pregnant with my daughter! Had two accounts because of a forgotten password situation and was absolutely panicking about my SDI claim getting messed up. Here's what I learned: The duplicate account thing is WAY more common than you'd think - the EDD reps told me they handle these cases daily. What saved me was calling at exactly 8:00am and immediately saying "I have duplicate accounts and need to file maternity SDI - can you transfer me to Account Services?" Got transferred right away without the usual runaround. The consolidation process was surprisingly smooth once I got the right person. They merged everything in about 15 minutes and my work history transferred over perfectly. They also put a priority note on my file since I was filing for maternity leave. Pro tip: Even if you can't remember your old account details, they can usually find it with just your SSN and name. Don't stress if you don't have the old account number! @Lucas Parker - you're going to be fine! The system is frustrating but this is totally fixable. Call early, be direct about what you need, and don't let them transfer you around. Congrats on your pregnancy! 🤱💕

Oh wow, this thread has been incredibly helpful! I'm also dealing with EDD account issues (though not pregnancy related) and reading everyone's experiences gives me so much hope. The specific tips about calling right at 8am, asking for "Account Services" immediately, and mentioning maternity priority are gold! @Lucas Parker - it sounds like you've got an amazing game plan now based on all this advice. The fact that so many people have successfully resolved duplicate account issues recently is really encouraging. One thing I wanted to add for anyone else reading this - it might be worth screenshotting or saving this thread because there are SO many useful details here (phone numbers, specific departments, exact phrasing to use, etc.). This is like a masterclass in navigating EDD! Best of luck with your call and congratulations on your pregnancy! 🤱💕