EDD disability payments to old BofA unemployment card - been a month with no new card

Yes, they use the same Bank of America card for all EDD payments (unemployment, disability, paid family leave). If your old card is lost, you need to contact Bank of America EDD Debit Card customer service ASAP at 1-866-692-9374 to report it lost and request a replacement. The money is sitting in your account but you just can't access it without the card. The new card usually takes 7-10 business days to arrive. I had this exact same problem last year when I went on disability after having unemployment in 2021. Spent hours trying to get through to EDD before I found out that Claimyr.com can get you connected with an EDD agent in minutes instead of waiting on hold all day. Check out their demo video: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd. Saved me so much frustration when I needed to verify some disability certification details with an actual person.

they always use same card for all benifits. i lost mine 2 and had to call bofa directly not edd. took like 10 days to get new one but they expedite if u pay extra

DONT BOTHER CALLING EDD!! They wont help with card issues. Bank of America handles all the cards and you have to call them directly at 1-866-692-9374. Make sure you have your SSN and address ready. They'll cancel your old card and send you a new one. DO NOT PAY FOR EXPEDITED SHIPPING IT'S A RIP OFF!!

Just to add to what others have said - when you get your new card, you might want to set up direct deposit from your BoA account to your personal bank account. That way you don't have to worry about losing the card again for future payments. There's an option in the Bank of America EDD debit card website that lets you set up automatic transfers whenever money hits your card. I've been on SDI for my pregnancy disability leave and set it up this way - so much easier!

This happens ALL the time with disability claims. The EDD and Bank of America don't communicate well about this stuff. I work in HR and about 25% of our employees who go on disability have this exact problem. The frustrating part is that EDD shows the payments as "paid" on their end because they've transferred the money to B of A, but you can't access it without the card. One important thing - when you call Bank of America, make sure you tell them it's for an EDD debit card. Their regular customer service reps can't help with EDD cards. And expect a wait time of at least 30-45 minutes to speak with someone unless you call right when they open.

I had this same issue when transitioning from unemployment to disability last year. A little-known fact: if you've already had payments deposited to your lost card, Bank of America will waive the rush fee for the replacement since they consider it an active account. Just ask them about this when you call - saved me $10! Also, double-check your address on file with both EDD and Bank of America. If there's any discrepancy, it can cause issues with your new card delivery. I learned this the hard way when my card was sent to my old address because EDD had updated my info but BoA hadn't.

ok but am i the only one who thinks its CRAZY that EDD is still using Bank of America for this in 2025?? They've had so many fraud issues and their customer service is terrible. My sister in Nevada gets her disability on a different card system and says it's way better. California EDD needs to get with the times!

Just checking back - were you able to get through to Bank of America? Did they help you with the replacement card? Hope you got it sorted out before rent was due!

Glad you got it sorted out! For future reference, you can also create an online account at prepaid.bankofamerica.com/eddcard to check your balance and manage your card without having to call. Once you get your new card, I'd recommend setting up the online account and downloading their mobile app - makes it much easier to keep track of your payments and you can even set up text alerts when money gets deposited. Hope your back surgery recovery goes smoothly!

I went through something similar when I transitioned from unemployment to disability benefits last year. One thing I learned is that if you still have access to your old online banking login from when you had the unemployment card, you might be able to log into the Bank of America EDD website and see your current balance even without the physical card. The login credentials sometimes stay active even after the card expires. Worth trying at prepaid.bankofamerica.com/eddcard before you get your replacement card - at least you'll know for sure that your money is there! Also, when you do get your new card, write down the card number and keep it somewhere safe so you don't have to go through this stress again.

Hey Nia, I just went through this exact same situation about 6 months ago! One thing that really helped me was calling Bank of America first thing in the morning (like 8 AM) - the wait times are much shorter then. Also, make sure you have your Social Security number ready and any information you remember about your old card. Something I wish I had known earlier is that you can actually check if your old online login still works at prepaid.bankofamerica.com/eddcard before your new card arrives. Sometimes the login credentials stay active even after the physical card expires, so you might be able to see your balance and confirm the money is there while you wait for the replacement. Also, once you get your new card, definitely set up the mobile app and text alerts like others mentioned. It makes such a difference for peace of mind! Hope your back surgery recovery is going well and you get this resolved quickly.

I'm going through the exact same thing right now! Just started my disability claim two weeks ago and was panicking because I couldn't find my old EDD card from 2020 either. Reading through all these responses has been so helpful - I had no idea that Bank of America handles the card issues instead of EDD directly. One thing I wanted to add that might help others: when I called the BofA EDD customer service line at 1-866-692-9374, they were able to verify my identity using just my SSN and the address on file, even though it had been years since I used the card. They didn't ask for the old card number or anything like that, which was a huge relief. Also, for anyone else in this situation - I found out that you can actually request a temporary PIN reset over the phone once your new card arrives, which is helpful if you've forgotten your old PIN like I had. The whole process was way less complicated than I expected after reading all the horror stories online about EDD customer service. Hope this helps someone else who's stressing about this like we were!

I went through this exact same situation when I switched from unemployment to disability benefits in 2023! The panic is real when you see payments processed but can't access them. Just to echo what everyone else has said - definitely call Bank of America directly at 1-866-692-9374, NOT EDD. One additional tip that saved me time: when you call BofA, press option 2 for "lost or stolen card" right away instead of going through the main menu. It gets you to the right department faster. Also, they'll ask for the last 4 digits of your SSN and your ZIP code for verification - have those ready. The good news is that once you report the card lost, they'll cancel the old one immediately so no one else can use it if they found it. Your money is 100% safe in the account. I know waiting 7-10 days for the new card feels like forever when you need the money, but it's worth it to avoid the expedited shipping fee unless you absolutely have no other option. Hang in there - this is super common and you'll have your money soon! Hope your back surgery recovery goes smoothly.