EDD SDI website truncating name, causing verification failure. Help!

I found a way to solve EDD SDI name truncation issue, watch this: https://www.youtube.com/watch?v=h91sI0ImXrU

Ugh, that sucks! I had a similar issue last year. Have you tried calling them directly? It's a pain, but sometimes talking to a real person is the only way to get these things fixed.

I found a way to get someone on the phone fast. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Have you tried using your initials instead of your full first name? That might get around the character limit issue.

This is a known issue with the EDD SDI system. Here's what you need to do: 1. First, try clearing your browser cache and cookies. Sometimes this resolves verification issues. 2. If that doesn't work, you'll need to contact EDD directly. Use their online contact form and specifically mention the name truncation issue. 3. In your message, include your full correct name, the truncated version showing on the site, and any claim numbers or personal identifiers (BUT NEVER YOUR FULL SSN). 4. Request that they manually update your name in their system. 5. While waiting for a response, try registering using just your first and last name, omitting any middle names. 6. If all else fails, you may need to file a paper claim. You can download the form from the EDD website. Remember, persistence is key when dealing with government systems. Don't give up!

lol welcome to the wonderful world of government websites 🤡 where nothing works and everything is a headache

Have you tried reaching out to your local assembly member's office? They often have direct lines to EDD and can help push things through faster.

Ive been dealing with edd for months now. its a nightmare. good luck op, your gonna need it 😫

This might sound crazy, but have you tried using a different browser? Sometimes these government sites are optimized for older versions of Internet Explorer or something equally ridiculous.

Just a heads up, I heard they're doing system maintenance this weekend. Might be worth waiting until Monday to try again, could fix your issue.

I ran into the exact same issue a few months ago! The name truncation problem is super frustrating. What worked for me was a combination of things: first, I tried using Chrome in incognito mode (cleared all the cache issues), and then I entered my name without any middle names or suffixes. If your first name is really long, you might also try using a common nickname version if you have one. Also, make sure you're not including any special characters or punctuation - the system seems to choke on those too. If none of that works, definitely go with the assembly member suggestion someone mentioned above. They actually got back to me within 2 days when I was stuck. Hope this helps!

I had this exact same problem last month! The character limit thing is so annoying. What finally worked for me was going to my local EDD office in person with my ID and documents. I know it's a hassle, but the staff there were able to manually enter my full name correctly in their system and override the truncation issue. It took about 2 hours total (including wait time), but I walked out with everything properly set up. If you have a local office nearby, it might be worth the trip instead of fighting with the website. They can also verify your identity on the spot so you don't have to deal with the verification failure loop.

I've been dealing with this exact same issue for weeks! The EDD website is notorious for these character limit problems. One thing that worked for a friend of mine was using a mobile device instead of desktop - apparently the mobile version sometimes handles longer names better. Also, if you have any hyphens or apostrophes in your name, try removing those temporarily just for the registration process. The system seems to count those as extra characters. Another workaround is to see if you can register using your legal name as it appears on your most recent tax return - sometimes that version is shorter or formatted differently. Really hoping they fix this bug soon because it's affecting so many people with longer names!

I've been lurking in this community for a while but had to create an account to share my experience with this exact same issue! I'm a software developer and I've seen this type of bug before - it's usually because they set a database field limit that's way too small for names. What worked for me was actually contacting EDD through their accessibility complaint process (since name truncation can be considered a digital accessibility issue). I filled out their online form explaining that the character limit was preventing me from accessing services, and they had someone from their IT department contact me within 3 business days to manually fix my account. It's worth trying this route before spending money on calling services or taking time off work to visit in person. The form is buried on their website but if you search "EDD accessibility complaint" you should find it. Hope this helps someone avoid the runaround I went through initially!

I had this same exact problem a couple months ago and it was driving me absolutely crazy! After trying everything people suggested here (different browsers, clearing cache, etc.), what finally worked for me was a combination approach. First, I tried the mobile version like someone mentioned - that actually did let me enter a few more characters. But the real breakthrough came when I realized that the verification was failing not just because of the truncation, but because the truncated name didn't match what was in their system from my previous tax filings. I ended up calling the EDD disability line early in the morning (around 8:02 AM right when they opened) and got through in about 20 minutes. The rep was actually super helpful and explained that they could create a "name alias" in their system that would allow both the full name and truncated version to work for verification. The whole call took maybe 15 minutes once I got through. Definitely frustrating that we have to deal with this in 2024, but at least there are workarounds! Good luck!