Accidentally put wrong info on PFL claim - how to fix?

Oof, that's rough buddy. I'd say your best bet is to call them ASAP and explain the situation. They might be able to correct it without you having to resubmit everything. Good luck!

I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Here's what you need to do: 1. Don't panic! Mistakes happen and they can usually be fixed. 2. Try to contact them ASAP. Use the online portal if possible to send a message explaining the error. 3. If you can't reach them online, keep calling. Be persistent! 4. When you do get through, explain calmly what happened. Ask if they can correct it on their end. 5. If they can't fix it, ask about the process for submitting a correction or amendment. 6. Make sure to get the name of who you spoke to and any case number for your records. 7. Follow up in writing (email or mail) to have a paper trail of your correction request. 8. Keep checking your claim status online regularly. Hope this helps! Let us know how it goes.

ugh the system is so broken. why cant they make it easier to fix simple mistakes?? 🤬

I had a similar issue last year. It took forever to get it fixed, but they eventually did. Just keep at it!

Pro tip: if you cant get thru on the phone, try reaching out on social media. Sometimes they respond faster there.

have you tried faxing them? sounds old school but sometimes it works lol

Oof, that's a bummer. But don't worry, it's not the end of the world. I've heard they're pretty understanding about mistakes like this. Just make sure you're super clear when you explain what happened. And maybe throw in a 'my bad' for good measure 😅

This is why we need better systems. It's ridiculous that one small mistake can cause so much trouble. Hope you get it sorted out soon, OP!

I made a similar mistake on my disability claim a few months ago - put the wrong date and didn't catch it until weeks later. What worked for me was sending a message through the online portal AND calling. In the portal message, I was very specific about exactly what was wrong and what it should be changed to. When I finally got through on the phone, having that message already in their system seemed to help speed things up. The rep was able to pull it up right away and make the correction. Definitely don't give up - they deal with these kinds of errors more than you'd think!

Hey Miguel, I went through something similar last year with my PFL claim. I accidentally put my old address instead of my current one and didn't realize for weeks. Here's what I learned: definitely try the online portal message first like others suggested, but also try calling right at 8am when they open - I found Tuesday mornings were best. When you do get through, have all your documents ready and be super specific about what needs to be changed. The rep I spoke with said these kinds of clerical errors are actually pretty common and they have a process for it. It took about 3 weeks total to get mine corrected once I made contact. Don't lose hope - you'll get through this! Keep us posted on how it goes.

I feel for you Miguel! I made a similar error on my PFL application about 6 months ago - accidentally listed my work start date instead of when I became the caregiver. What a mess! Here's what finally worked for me: I sent a detailed message through the online portal explaining exactly what was wrong, then followed up with calls every few days. It took about 3 attempts to get through, but when I did, the rep was actually really helpful. She said mix-ups in the care recipient section happen more often than you'd think, especially when people are stressed and filling out forms quickly. The whole correction process took about 4 weeks from when I first contacted them. Hang in there - it's frustrating but definitely fixable! Make sure to screenshot everything and keep notes of who you talk to.

I actually just went through this exact same situation a couple months ago! I accidentally put my own SSN in the care recipient field instead of my mom's when I was applying for PFL to take care of her after her surgery. I was so stressed about the whole situation that I wasn't paying close enough attention. What ended up working for me was doing both the online portal message AND the persistent calling approach. I sent a very detailed message through the SDI Online portal explaining exactly what happened - "I mistakenly entered my own information (name: [your name], SSN: [your SSN]) in the Care Recipient section when I should have entered [correct person's name and info]." Then I kept calling every morning right at 8am. It took me about 5 tries over 2 weeks to finally get through to someone, but when I did, having that portal message already in the system made a huge difference. The rep could see exactly what I was talking about and said these mix-ups in the care recipient section are actually pretty common - people get nervous filling out the forms and sometimes auto-fill their own info by mistake. The correction took about 3 weeks to process once they made the change in their system, and my payments started coming through normally after that. Don't give up! It's definitely fixable, just requires some patience with their system.

I've been in a similar situation and I know how stressful it can be! One thing that hasn't been mentioned yet is that you might want to also consider reaching out to your local assembly member's office. They often have constituent services that can help expedite issues with state agencies like EDD. I had to do this once for an unemployment issue and they were able to get someone from EDD to call me back within a few days. It's worth a shot if the regular channels aren't working! Also, make sure you have your confirmation number from when you originally submitted the claim - they'll need that to look up your case. Good luck!

I feel your pain Miguel! I made a similar error on my PFL claim last year where I accidentally entered my work phone number instead of my personal one in multiple fields - didn't realize until I wondered why they weren't calling me back. What really helped me was documenting everything in writing first. Before calling, I wrote out exactly what the error was, what it should be changed to, and when I originally submitted the claim. Having that script ready made the conversation so much smoother when I finally got through to someone. Also, I found that calling on Wednesday or Thursday mornings around 8:15am (not right at 8:00 when everyone calls) had better success rates. The rep told me that small data entry errors like this are super common and they have a standard process for corrections - it just takes patience to get through to them. Hang in there, you'll get it sorted!

Don't stress too much Miguel! I just went through something similar with my SDI claim where I mixed up some dates. Here's what I wish someone had told me earlier: try using the "Contact EDD" feature in your SDI Online account if you haven't already. I found it way more reliable than calling. You can submit a detailed message explaining your mistake and they typically respond within 5-7 business days. In your message, be super specific - mention that you accidentally entered your own information in the Care Recipient section instead of the actual person you're caring for, include your confirmation number, and ask them to correct it. I also recommend calling the SDI customer service line (not the regular UI line) at 1-877-238-4373. The wait times are usually shorter than the main EDD number. Keep trying - these kinds of clerical errors happen more than you think and they can definitely fix it!

Miguel, I completely understand your frustration! I made a similar mistake on my PFL claim about 8 months ago where I accidentally put my employer's information in the wrong section. Here's what worked for me: First, try the SDI Online portal messaging system that Isabella mentioned - it really is more reliable than calling. When you write your message, include your confirmation number and be very specific: "I mistakenly entered my own personal information in the Care Recipient section when I should have entered [correct person's name and relationship to you]." Also mention the date you submitted and that you're requesting a correction. If that doesn't get a response within a week, try calling the SDI line (1-877-238-4373) on a Tuesday or Wednesday morning around 8:15am like others suggested. The key is persistence without being aggressive - these reps deal with stressed people all day and being polite goes a long way. One more tip: if you get voicemail when calling, leave a detailed message with your confirmation number. Sometimes they call back! It took about 5 weeks total for my correction to go through, but once it did, everything processed normally. Don't lose hope - this is definitely fixable and way more common than you think!

Hey Miguel! I just want to add one more thing that might help - if you're having trouble getting through on the phone, try calling right before lunch time around 11:30am or mid-afternoon around 2:30pm. I know it sounds counterintuitive, but I've noticed the hold times are sometimes shorter during those "off-peak" hours when fewer people think to call. Also, if you do get through to someone, don't hang up until you get a case number or reference number for your correction request - that way you can reference it if you need to call back. I made a similar mistake on my claim (put my old job instead of current one) and it felt like the end of the world at the time, but honestly these things happen and they have processes in place to fix them. You've got this! Keep us updated on how it goes.