I'm going through the exact same verification process right now for my own SDI claim! Reading through all these responses has been incredibly helpful. I was also worried about the "THIS IS NOT A CHECK" language on my paystub, but it sounds like that's completely normal. One thing I wanted to add - if your dad's employer uses ADP or a similar payroll service, you might be able to request a "verification of employment and wages" document directly through their system. I just discovered this option and it includes full SSN, current wages, and employment dates all on one official document. It might be worth calling the HR department to ask if they can generate something like this. Also, I've been checking my claim status obsessively and learned that EDD typically updates their system overnight, so if you submit documents on a Tuesday, you might not see any status changes until Wednesday evening at the earliest. Just wanted to share that to save you some of the anxiety I've been experiencing! Thanks to everyone who shared their experiences here - it's so reassuring to know we're not alone in dealing with these verification requirements.

I just wanted to share my recent experience since it might help with your situation! I went through SDI verification about 2 months ago and had almost identical issues - paystub with "THIS IS NOT A CHECK" and only partial SSN showing. What ended up working perfectly was submitting both documents (paystub and W-2) together with a brief explanatory note, exactly like others have suggested. But here's what I wish someone had told me - make sure to keep copies of everything you submit and note the submission date/time. EDD's online system can be glitchy sometimes, and having that documentation saved me when I had to call and verify they received my documents. Also, if you submit through SDI Online, you should get an email confirmation - if you don't receive that within a few hours, definitely follow up. The whole process took about 8 business days from submission to approval once I sent both documents together. The "THIS IS NOT A CHECK" language was never an issue at all. Good luck with your dad's claim - you're doing all the right things by being thorough with the documentation!

Just wanted to add my experience since I literally just resolved this exact same issue yesterday! The e324 error with duplicate accounts seems to be super common right now. I followed the advice from @Dylan Mitchell and @Collins Angel about calling at 8 AM with the 1-2-1 menu sequence and it actually worked! Got through after about 1.5 hours on hold (brought my laptop and worked while waiting). The rep was really understanding and said they've been seeing tons of these duplicate account cases lately. She merged everything in about 10 minutes and then walked me through filing my disability claim right on the same call. For anyone still dealing with this - make sure to mention the specific error code (e324) right away when you get through. The rep immediately knew what was wrong and had a standard process to fix it. Also, I was almost a month late filing due to these technical issues and they approved the good cause exception without any pushback. One tip that helped: I created a simple document beforehand with all my info (both email addresses, SSN, previous claim numbers, dates I tried to file, screenshots of errors) so I could quickly find everything during the call. Made the whole process way smoother. Don't give up @Mason Davis - this is totally fixable! 💪

I'm dealing with this exact same frustrating situation! 😤 Got the e324 error for weeks now and I'm pretty sure I have duplicate accounts too. Reading through everyone's success stories here is giving me hope though! Quick question for those who got through - when you called at 8 AM, did you dial right at 8:00 or a minute or two before? I've heard mixed advice about timing. Also, should I have both email passwords ready in case they need me to verify something in the accounts during the call? @Mason Davis - hang in there! Sounds like this is way more common than we thought and there's definitely a path to getting it fixed. Planning to try the early morning call strategy myself and will report back with how it goes. We've got this! 💪

I went through something similar a few months ago - it's so stressful when your regular deposit doesn't show up! In my case, it turned out there was an automatic review triggered in the system that delayed my payment by about a week. What helped me was calling first thing in the morning (like 8 AM sharp) when the wait times were shorter. Also, make sure to check if there are any holidays or state processing delays that might affect the schedule. Sometimes they batch process payments differently during certain periods. Hope you get it sorted out soon - the waiting is the worst part!

I'm dealing with the exact same issue right now - my regular deposit is about 3 days overdue and I'm getting really anxious about it. It's reassuring to know I'm not the only one, but also frustrating that this seems to be happening to multiple people. I've been putting off calling because I know the wait times are insane, but I think I need to bite the bullet and do it tomorrow. Has anyone noticed if there's been any pattern to these delays lately, like certain regions or claim types being affected more than others? I'm trying to figure out if this is just random system glitches or if there's something bigger going on with their processing systems.

This thread is absolutely incredible - I've been silently following along for the past few days while desperately trying to get through to EDD about my own disability claim that's been stuck for 7 weeks. Reading through everyone's detailed experiences and solutions has been like finding a roadmap through what felt like an impossible maze. I had no clue about the Action Items section, the ICD-11 coding changes, or any of these phone timing strategies. Been using the old 1-2-1 sequence and getting nowhere fast. Tomorrow I'm armed with the 8:02am timing, 2-4-1-3 menu sequence, and a plan to check those hidden Action Items first. Also calling my doctor's office to verify they used the correct diagnostic codes. It's beyond frustrating that we have to become EDD system experts just to access benefits we've paid into, but this community sharing real solutions is truly saving people's livelihoods when the official system fails. Thank you to everyone who has contributed their hard-won knowledge here - will definitely report back with results and hopefully add another success story to help others navigate this broken system!

Just wanted to add my experience from this week! After reading through all the incredible advice in this thread, I finally got through to EDD using the 8:02am timing with the 2-4-1-3 menu sequence. But here's what I discovered that might help others - my claim was actually stuck because of a "provider verification issue" that wasn't showing up anywhere in my online account or as an Action Item. The rep told me that since 2025, they're doing additional verification checks on medical providers to prevent fraud, and sometimes legitimate doctors get flagged if their office information doesn't exactly match EDD's database. She was able to clear the flag immediately once she verified my doctor's credentials, and my extension was approved within 24 hours. So if you're stuck in processing limbo and the Action Items check doesn't reveal anything, specifically ask the rep to check for "provider verification holds" - it might be another hidden issue blocking your claim. This community has been such a lifesaver for navigating this broken system!

This is such a common issue and it's honestly maddening! I went through something similar last year where EDD kept asking for forms my doctor had already submitted electronically. What I discovered is that their system has multiple databases that don't communicate with each other properly. The electronic submissions from doctors go into one system, but the automated letter generation runs off a completely different database that doesn't check if the forms were already received electronically. When I finally got through to someone (took forever!), they were able to see my doctor's submission in their system and immediately cleared the requirement. The rep told me this happens ALL the time because their IT infrastructure is basically held together with digital duct tape. Keep pushing - don't let them make you redo work that's already been done!

I'm dealing with this EXACT same situation right now! Got the 4365DI form request letter yesterday even though my doctor submitted everything through their electronic portal two weeks ago AND I completed the ID.me verification. It's so frustrating to see that this is apparently a widespread issue with their system not recognizing electronic submissions properly. Reading through all these responses has been incredibly helpful - I had no idea about asking for "technical specialists" or checking the "provider portal submissions" specifically. I'm going to try calling first thing tomorrow morning and use these strategies. It's ridiculous that we have to become EDD system experts just to get our legitimate benefits processed, but at least now I know I'm not going crazy and this isn't my fault. Thanks everyone for sharing your experiences and actual solutions! 🙏