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Has anyone else had their pregnancy disability claim just vanish from the SDI Online portal? I filed for maternity disability 2 weeks ago and could see my case # in the system. My Kaiser OB submitted all the medical certification forms right away (I confirmed this with their office). The claim status showed as "pending" for about 4 days, but when I logged in this morning, there's NOTHING there at all! The entire claim has disappeared from my account. I'm due in 6 weeks and starting to panic that I'll have no income during my leave. Is this a normal glitch in the EDD system or should I be worried something's wrong with my claim? Anyone know what this means or what I should do?
I'm completely stressed about my disability extension situation. I've been on SDI for about 12 weeks due to a back injury that happened at work (L4-L5 herniation). My original claim was approved without issues, and my doctor initially estimated I'd return to work on February 28, 2025. But at my latest appointment, he diagnosed me with partial permanent disability and filed an extension for another 8 weeks. He submitted all the paperwork on January 15th. It's been almost 3 weeks since he submitted the extension paperwork, but when I check my SDI Online account, it's still showing my original return-to-work date with no update about the extension. Even worse, my last payment (which arrived Jan 18) was labeled as "FINAL PAYMENT" in the system! This makes no sense since my original disability period isn't even over yet, let alone the extension. Has anyone dealt with extensions for PPD specifically? Why would they mark my last payment as final when my doctor has certified I need more time? I've tried calling EDD about 30 times in the past week but can't get through. I'm worried about paying my mortgage next month if this doesn't get sorted out quickly.
UPDATE: Finally got through to EDD this morning after 2 hours of calling! The representative confirmed they received my doctor's extension paperwork but it's in a processing backlog. She said the "final payment" label was automatically generated by their system because it reached my original return-to-work date, but it doesn't mean my benefits are actually terminated. She manually added a note to my claim and said I should see the extension reflected in my account within 7-10 business days. Fingers crossed it actually happens! Thanks everyone for your help.
Great news! Glad you were able to get through. This is exactly what happened with my claim too - it's just their automated system that isn't smart enough to recognize pending extensions. Make sure to keep an eye on your account and if nothing changes in 10 days, call again.
Has anyone had their doctor submit extension papers but then EDD denies it? I'm in a similar situation but worried they'll say no even though my doctor says I need more time...
Extensions can be denied if the medical documentation doesn't adequately support the need for continued disability. Make sure your doctor provides detailed information about why you cannot return to your regular work duties. For PPD specifically, they need to document the permanent limitations and ongoing treatment plan. If denied, you have the right to appeal within 30 days of the denial notice.
I'm in a super frustrating situation with my disability payments. After being on SDI for 3 months, my claim was suddenly terminated in January even though my doctor submitted all the required paperwork. Filed an appeal immediately and FINALLY won last week (took forever!). The good news: they approved all my backpay from the missed weeks. The bad news: I can't access a single cent of it! When my claim was initially closed/denied, my BofA EDD debit card account was deactivated. Now that the appeal went through and funds were deposited, I have no way to access the money because my old card doesn't work and they haven't sent a new one. I've tried calling EDD approximately 47 times in the past 3 days (not exaggerating) and either get a busy signal or the automated message tells me they're too busy and hangs up. Does anyone have the direct number for the Bank of America EDD debit card customer service? I'm thinking they might be able to help faster than waiting for EDD to pick up. I've got rent due next week and was counting on these disability payments to cover it. Any help would be seriously appreciated!
I just went through this exact situation in February! It was such a headache. After my SDI appeal was approved, I had to wait 10 business days for them to send a new card. I tried calling to expedite but they said appeals cases require a new card to be issued and they couldn't rush it. What I ended up doing was getting through to an EDD representative who helped process an emergency payment. They can actually issue a paper check in hardship situations that you can pick up at an EDD office. It's not widely advertised but it exists if you're in a dire situation with rent coming up. Do you have a disability case manager assigned to your appeal? If so, try contacting them directly rather than the main EDD line. They sometimes have direct lines that bypass the general queue.
UPDATE: Finally got this resolved! Used the Claimyr service someone recommended here to get through to EDD (took about 45 minutes instead of days of calling). The EDD rep confirmed they needed to send authorization to BofA, which they did while I was on the phone. Then called BofA, who verified they received the authorization and are expediting a new card to me (should arrive in 3 business days). For anyone else facing this issue, the key really is getting through to EDD - they have to initiate the reactivation process with BofA. Thank you everyone for your help and suggestions!
I'm confused about this whole EDD card transition from Bank of America to the new provider. My last disability payment hit my BofA card on March 2nd, but I didn't receive anything this week. I heard all new payments are supposed to go to the new card now, but I haven't checked my mail yet to see if it arrived. I was planning to go apply for Paid Family Leave soon, but when I called EDD they told me my disability claim is still active until March 12th. Does this mean my payment is sitting on the new card that I haven't received yet? Has anyone else dealt with this transition? I'm getting anxious because I have bills due next week and don't know where my money is!
I'm going through the exact same thing right now with this card transition! So frustrating. Did anyone else notice they're taking out different fees on these new cards compared to the BofA ones? I think there's a monthly maintenance fee now that wasn't there before. Also - quick question about the PFL transition since I'm doing the same thing next month. Do we use the same login for PFL as we do for disability, or is it a completely separate application?
The SDI and PFL systems use the same login credentials through Benefits Programs Online. When you file for PFL after your disability claim, you'll use the same account. And regarding fees - the new Money Network cards actually should have fewer fees than the BofA cards, not more. There's no monthly maintenance fee according to the fee schedule EDD published. I'd recommend checking the fee disclosure document that came with your card.
UPDATE: I finally got through to someone at EDD after using the Claimyr service that someone mentioned above. They confirmed my payment from March 9th is waiting on the new Money Network card. Apparently, my card was mailed on March 4th, but with postal delays, it's taking longer than expected. The agent suggested that if I don't receive it by Monday, I should call Money Network directly to request an expedited replacement. I also asked about my PFL transition, and they said I can go ahead and submit my PFL claim now, even though my disability doesn't end until March 12th. The system will recognize that I'm transitioning from SDI to PFL and will start the PFL benefits after my disability ends. Thanks everyone for your help! This community has been so much more helpful than the official EDD information.
Hey everyone, I'm in a really complicated situation with my benefits and hope someone can help me sort this out. I was terminated from my job of 3 years (they said restructuring but the timing seems suspicious) exactly ONE DAY before my scheduled disability leave was supposed to start. I had already submitted all my medical certification paperwork for my SDI claim because I needed surgery. I went ahead with my medical leave/SDI as planned since I was already approved. Now I'm about to transition to Paid Family Leave to care for my mother who is recovering from a stroke. Here's where I'm confused - once my PFL ends in about 6 weeks, can I reopen or file for unemployment benefits since I was actually terminated? Or does the fact that I went on disability and then PFL make me ineligible? I have no job to return to obviously. I'm getting really anxious about what happens when my PFL runs out. Has anyone dealt with something like this before? Thanks in advance for any advice!
The REAL problem here is how complicated our benefits system is!!! Why should someone need a PhD just to figure out what benefits they're entitled to after working and paying taxes for years? The EDD system is BROKEN and designed to be confusing on purpose so people give up trying to get their benefits. Sorry for the rant but this makes me so mad every time I see posts like this.
To summarize for anyone in a similar situation: 1. You CAN file for UI after SDI/PFL if you were terminated before your disability began 2. You must be able and available for work when you apply for UI 3. The timing of your termination (right before medical leave) could potentially be illegal retaliation or FMLA violation 4. You cannot receive UI backpay for periods when you received SDI or PFL 5. Document everything carefully and be prepared to clearly explain your timeline to EDD 6. Expect possible processing delays, so have financial backup if possible 7. If denied, remember you have appeal rights Hope this helps clarify things for you and others!
Mei Liu
UPDATE: My claim just reappeared in the system with APPROVED status! It was exactly 4 days from when it disappeared. You all were right - it seems to be part of their normal processing. For anyone else experiencing this, just be patient and keep checking. The first payment is already being processed too! Such a relief!
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NeonNova
omg congrats!!! hope mine comes back approved too!! this gives me hope!
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Dylan Campbell
When I had my baby last year the sammmmmme thing happened. EDD really needs to fix their system and at least warn people this might happen! So stressful when you're already dealing with pregnancy stuff!
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Amara Chukwu
Great news about your claim being approved! For future reference for anyone reading this thread later: if your claim disappears for more than 7 business days, that's when you should start trying more aggressively to contact EDD. The normal "disappearing" period during processing is typically 2-6 days. Also, remember that pregnancy disability claims through SDI are different from Paid Family Leave (PFL) which you'll need to file separately after your recovery period if you want bonding time with your baby. The two programs have different claim processes.
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Jamal Carter
AuthorThank you for that clarification! Yes, I'll be filing for PFL after my 6-8 weeks of disability recovery time. I've heard that transition can be tricky too, so I'll start researching that process now.
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