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Pro tip: Keep a detailed log of every interaction you have with EDD. Dates, times, names of reps you talk to, what was said. It'll help if you need to escalate your case later.
I'm dealing with something similar right now - got paid but then received a denial notice. It's so confusing! From what I've learned lurking here, it seems like EDD's system has tons of glitches. Definitely appeal it, but also try calling first like @Rachel Clark suggested. Sometimes it really is just a computer error. Make sure you have all your job search records ready - screenshots of applications, emails, anything that proves you were actively looking for work before your injury. The whole "withdrawn from labor market" thing seems to be their go-to reason for denial even when it's not accurate. Don't let them intimidate you - you know what really happened. Keep us posted on how it goes! 🤞
GUYS I JUST FOUND OUT THERES A SECRET MENU OPTION THAT GETS YOU TO A REAL PERSON FASTER!!! Just keep pressing 0# over and over when you call. You're welcome 😎
I had this exact same issue a few months ago! The "account linked to another email" error is super common with the EDD/ID.me integration. What worked for me was actually creating a completely new ID.me account with a slightly different email (like adding a period or number) and then linking that fresh account to EDD. I know it sounds backwards, but their system sometimes gets confused with existing accounts. Also, make sure you're not logged into any other government sites when you try - that can mess with the verification process. Hope this helps!
This is really helpful advice! I never would have thought about creating a new ID.me account with a slightly different email. The system integration issues between EDD and ID.me seem so common - it's frustrating that we have to find these workarounds just to access basic services. Thanks for sharing what worked for you!
yall ever think about how much easier this would be if EDD just had a decent app? like come on, its 2023, get with the program EDD 🙄
I'm going through something similar right now! My extension has been pending for 3 weeks and I can't get anyone on the phone either. One thing that helped me was reaching out to my local assembly member's office - they have a constituent services team that can help with EDD issues. Also, try calling the main EDD number (1-800-480-3287) and when you get to the menu, press 1-2-1 really fast. Sometimes that gets you through to a person faster than going through all the prompts. Keep us posted on what works for you - we're all in this together! 💪
AaliyahAli
Pro tip: if you can't get through on the main line, try calling right when they open. Also, Wednesdays seem to be less busy for some reason.
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Ellie Simpson
•This! 👆 Wednesday mornings are the secret sauce
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Nasira Ibanez
Don't stress too much about this! I made a similar error on my SDI paperwork a few months back. The key is to act quickly and be honest about the mistake. You can also try submitting a written correction through their online portal if calling doesn't work out - sometimes that's actually faster than trying to get someone on the phone. Document everything you submit so you have a paper trail. The SDI folks deal with these kinds of clerical errors all the time, so they should be able to help you sort it out without too much drama.
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