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I went through this exact same nightmare a few months ago! Turns out my bank had changed their routing number and I never got notified. Even though my account number was correct, the old routing number caused my payments to bounce back to EDD. Check with your bank to make sure both your account AND routing numbers are still current - banks sometimes update their routing numbers without telling customers. Also, if you have a newer account or recently switched banks, some financial institutions have waiting periods before they accept government direct deposits. Might be worth asking your bank about that too!
I'm going through something similar right now! Been waiting 3 weeks for my first SDI payment and it's so stressful not knowing what's going on. Based on what everyone's saying here, it sounds like there's definitely something holding up your claim that's not showing in your online account. One thing that helped me was checking if I had any old mail from EDD that I might have missed - sometimes they send notices to your mailing address instead of the address on file with your employer. Also, when you do get through to someone, ask them to check if your Social Security number matches exactly what's on file with your employer's payroll system. A friend of mine had a delay because her employer had her SSN with dashes and EDD had it without dashes. Keep trying to call right at 8 AM - I've heard that's really the best time. Don't give up! A month without pay is ridiculous and they need to fix this ASAP.
Oh wow, I never thought about the SSN format thing! That's such a weird technical issue but makes total sense with government systems. I'll definitely ask about that when I call. And you're right about checking for mail - I should double-check if anything got delivered to my old address or got lost. Thanks for the solidarity - it really helps to know I'm not alone in this frustrating situation!
I'm dealing with a very similar situation right now - been waiting almost 4 weeks for my first SDI payment and it's causing major financial stress! Reading through everyone's responses here is really helpful because I had no idea there could be invisible holds on accounts that don't show up online. @Kolton Murphy - one thing I wanted to add that might help you: when I was researching this issue, I found out that sometimes EDD puts automatic holds on claims if your reported income doesn't exactly match what your employer submitted to their system. Even small differences in how wages are calculated (like including/excluding certain types of pay) can trigger a manual review. Also, since you mentioned your HR department is slow with paperwork - that could definitely be the issue. EDD needs wage verification from your employer, and if HR hasn't responded to their requests or submitted incomplete information, your claim gets stuck in limbo. I'm planning to try calling first thing Monday morning too. Maybe we'll both finally get some answers! This whole system is so broken - they really need to fix the online portal to show what's actually happening with our claims instead of leaving us in the dark.
Pro tip: document EVERYTHING. Keep a log of all your call attempts, emails, and any communication. It might come in handy if you need to escalate your case.
This is solid advice! I've been keeping screenshots of every error message and call log. Also heard it helps to mention specific dates and times when filing complaints with higher-ups.
I'm dealing with a similar issue right now too! My doctor submitted my renewal forms on Tuesday and I'm still waiting for my continued claim form to show up. Reading through all these responses is really helpful - I had no idea there were system-wide delays happening. I'm definitely going to try calling that Sacramento number at 8:01 AM tomorrow and also check with my doctor's office to make sure they didn't accidentally check the wrong box on the DE 2501 form. It's so stressful when you're already dealing with a disability and then have to worry about whether your payments will come through on time. Thanks everyone for sharing your experiences and tips!
I'm so glad this thread has been helpful for you too! It's really reassuring to know we're not alone in dealing with this frustrating situation. The combination of health issues and payment delays is such an added stress we shouldn't have to deal with. I'm planning to try the 8:01 AM Sacramento call tomorrow as well - maybe we'll both have better luck! Keep us posted on how it goes with checking your doctor's forms. Fingers crossed we all get our payments sorted out soon!
Just wanted to share another tip that worked for me recently - if you can't get through by phone, try visiting your local EDD office in person if you're able to. I know it's not ideal when you're dealing with a disability, but I went to my local office last month when I had a similar delay and they were able to look up my claim immediately and resolve the issue on the spot. They have direct access to the system and can often fix things that would take weeks to resolve over the phone. You don't need an appointment for SDI issues, just bring your ID and claim paperwork. The wait time was about 45 minutes but so much better than calling 50+ times! Hope this helps someone who's still struggling to get through.
Giovanni Rossi
I swear, dealing with EDD is like trying to nail jello to a wall 🤣 Good luck OP!
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Aaliyah Jackson
Hey Anderson! I just went through this process last month. One thing I'd add to the great advice already given - ask them specifically about the timeline for administrative law judge hearings if your appeal goes that route. Also, if you haven't already, request a copy of your complete file. Sometimes there are errors in their records that can help your case. And definitely ask if there's a supervisor available if the first person you talk to can't give you clear answers. Stay strong - the process is frustrating but don't give up! 💪
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