hey op, any updates? were you able to get through to anyone?

I went through something similar a few months back. Here's what finally worked for me: I sent a message through the "Contact EDD" feature in my online account AND mailed a physical letter to my local EDD office explaining the situation. Make sure to include your Social Security number, the date you submitted the questionnaire, and any confirmation numbers you received. Also, if you have a disability case worker assigned to you, try reaching out to them directly - they sometimes have more pull than the general customer service line. Don't give up! The squeaky wheel gets the grease with EDD. Your benefits should be backdated once they sort this mess out.

Hey Freya, I just went through this exact situation 3 months ago with my psychiatrist for my own PPD extension! The stress is real, but you CAN get this sorted out. A couple things that really helped me: 1) Have your therapist call that Medical Provider Support line (1-855-342-3645) FIRST thing tomorrow morning - they walked my doctor through the whole registration process over the phone and it was SO much faster than trying to figure it out online. 2) While she's getting registered, ask her to start drafting the clinical notes now so she's ready to submit immediately once her account is active. 3) Don't panic about the timeline - even if there's a small gap, the benefits will be backdated if approved. I had a 3-day gap and got every penny back. You've got this mama, PPD recovery takes time and EDD does recognize that. Hang in there! 💙

I'm so sorry you're going through this stress on top of dealing with PPD - the timing pressure is awful! I went through a similar situation last year and wanted to share what worked for me. My therapist was also new to EDD forms, so I created a little "cheat sheet" for her with all the key info: my claim number, the exact diagnosis code from my original claim (super important!), and my work restrictions. I also gave her a copy of my original DE 2501 form so she could see the format and language EDD expects. One thing that really helped was having my therapist call me right after she submitted the extension so we could both confirm it went through properly - there's a confirmation number she should get. Also, even though everyone says the Medical Provider Support line is better (and it is!), I'd still recommend trying the regular SDI line early morning around 8:02 AM as a backup - sometimes you can get through when call volumes are lower. You're doing great advocating for yourself and your mental health! The extension process is stressful but totally doable once your therapist gets registered. 💗

So happy to see your update! This gives me hope for others dealing with similar issues. It's crazy how the system can create these "certification gaps" but then a knowledgeable rep can fix it in minutes. Your experience really shows why it's worth trying multiple approaches - the direct SDI number, the specific phone prompts, services like Claimyr, or even contacting assembly members. The key seems to be persistence and finding the right person who actually understands the system. Thanks for sharing your success story - it'll definitely help others who find this thread later!

This is such an important thread for anyone dealing with EDD payment delays! I'm a newcomer here but have been lurking and learning so much from this community. What really stands out to me is how the "certification gap" issue seems to be a common problem that EDD reps can actually fix quickly once you reach them - it's just getting through that's the challenge. For future reference, it might be helpful to screenshot or save the direct SDI number (1-800-480-3287) and those specific phone prompts that Emma Johnson shared. Also, the fact that GamerGirl99's doctor's extension being "received" in the system was key to proving ongoing medical eligibility is really good to know. Thanks everyone for sharing such detailed experiences - this kind of real-world advice is invaluable when you're dealing with bureaucratic nightmares!

I'm dealing with almost the exact same situation right now! I've been on SDI for a herniated disc and just got cleared to return to work with permanent restrictions - no lifting over 30 pounds and limited standing. My previous job was in retail management which involved a lot of physical work, so I can't go back there. EDD denied my UI claim with the same reasoning about not being able to do my "usual occupation." It's so frustrating because I'm actively applying for desk jobs, customer service roles, and other positions that work with my limitations. I CAN work - just not in my old job! Reading through all these responses gives me hope that this is a common EDD mistake that can be overturned on appeal. I'm going to file my appeal this week and make sure to get a detailed letter from my doctor about what types of work I'm cleared to do. Has anyone here had success with getting back pay for the weeks they were wrongfully denied while waiting for the appeal decision?

I'm so sorry you're dealing with this frustrating situation! What you're experiencing is unfortunately very common - EDD's initial processors often misunderstand the rules around work restrictions and automatically deny claims when people can't return to their exact previous job. You absolutely have grounds for a successful appeal! The legal standard for UI eligibility is whether you're "able and available" for work - not whether you can do your specific former job. Since you can work in office/administrative roles within your restrictions, you meet this requirement. Here's what I'd recommend for your appeal: 1. File immediately (you have 30 days from the denial date) 2. Get a detailed medical statement from your doctor listing what types of work you CAN perform with your restrictions 3. Document all your job applications for positions that accommodate your limitations 4. In your appeal letter, emphasize that you're able to work in a "substantial field of employment" even though you can't return to warehouse work I went through something similar after a workplace injury and won my appeal. The hearing officer was much more knowledgeable than the initial processor and understood that having work restrictions doesn't automatically disqualify you from UI benefits. Stay strong and don't let them discourage you - you have every right to these benefits while you search for suitable work!

¡Hola Aisha! Qué situación tan estresante. Me pasó algo similar el año pasado y entiendo perfectamente tu frustración. Una cosa que me funcionó fue crear una carpeta especial en mi correo solo para EDD y configurar filtros para que todos los correos de ellos vayan ahí automáticamente - a veces los correos importantes terminan en lugares raros. También te recomiendo que cuando llames, tengas a mano todos tus números: de caso, de solicitud, SSN, etc. Los agentes pueden encontrar información más rápido si tienes todo organizado. Y sobre ese pago que recibiste, anótalo todo: fecha, cantidad, método - esa información puede ser clave para entender tu caso. No te desanimes, aunque el proceso sea lento, la mayoría de estos problemas tienen solución. ¡Estamos aquí para apoyarnos! 🙌

¡Hola Aisha! Siento mucho que estés pasando por esta situación tan frustrante. Me pasó algo muy similar hace unos meses y entiendo lo desesperante que puede ser. Aquí van algunos tips que me ayudaron: 1. **Revisa tu portal en línea de EDD** - A veces los documentos aparecen ahí antes que lleguen por correo, o incluso cuando nunca llegan por correo. 2. **Busca el formulario por nombre específico** - Si en el correo mencionan un nombre o código de formulario, búscalo directamente en Google con "EDD" al final. A veces puedes descargarlo de su sitio web. 3. **Para llamar al EDD**, prueba llamar exactamente a las 8:00 AM cuando abren. Yo logré comunicarme marcando justo a esa hora varios días seguidos. 4. **Sobre la negación de beneficios** - Léela muy bien porque ahí debe decir exactamente qué documentos necesitas para apelar y las fechas límite. 5. **Ese pago que recibiste** - NO lo toques hasta que tengas claridad total de tu caso. Anota todos los detalles: fecha, cantidad, método de pago. Sé que es súper estresante, pero no te rindas. La mayoría de estos problemas se resuelven, solo toma tiempo y paciencia. ¡Estamos aquí para apoyarnos! 💪✨