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Anyone else feel like they're stuck in a kafka-esque nightmare dealing with EDD? It's like, the more you try to verify your identity, the less real you become 🤣🤡
I'm going through the exact same thing right now! Been stuck on the id.me verification for 3 days. One thing that helped me get a bit further was clearing my browser cache and cookies before trying again. Also, make sure you're not using any browser extensions that might interfere with the process (like ad blockers). Still haven't gotten through completely, but at least I'm making some progress now. We shouldn't have to jump through all these hoops, but unfortunately that's the reality we're dealing with. Hang in there! 🤞
Thanks for the browser tips! I'm new here but dealing with the same id.me nightmare. Going to try clearing my cache right now - never thought of that. It's crazy how we have to become tech support experts just to access our own benefits 🙄 Did you end up having to do the video call verification too, or were you able to get through with just the document uploads?
I went through this exact same situation last year! Made a stupid error on my recertification and was absolutely freaking out about missing payments. Here's what I learned: EDD actually has a pretty good system for handling these mistakes. I ended up using their online correction form (if you log into your account, look for "Report Changes" or something similar) and also called the next morning. Got through around 9:30 AM and the rep fixed everything in like 10 minutes. My payment was only delayed by 3 days total. The key is acting fast - don't wait around hoping it'll fix itself. Also, if you're having trouble getting through on the phone, try calling on a Tuesday or Wednesday, seems like Mondays and Fridays are the worst. You'll be fine, just stay on top of it!
Thanks for sharing this! It's really reassuring to hear from someone who went through the exact same thing. I was definitely starting to panic, but hearing that your payment was only delayed by 3 days makes me feel so much better. I'll definitely try the online correction form first and then follow up with a call on Tuesday or Wednesday like you suggested. Really appreciate you taking the time to share the details of your experience - it helps a lot! 🙂
Hey there! I totally understand the panic you're feeling right now - I've been in your shoes before. A couple months back I made an error on my recertification form and thought my world was ending lol. But honestly, EDD handles these mistakes way more often than you'd think. What saved me was calling early (like 8:15 AM) and being super polite to the rep. They were able to pull up my case, see the mistake, and fix it right there on the call. The whole thing took maybe 15 minutes once I got through. My payment ended up being delayed by just 2 days. Also pro tip - if you get disconnected while on hold (happened to me twice 😭), don't give up! Keep trying. The system is frustrating but the people on the other end genuinely want to help. You're going to be okay! ❤️
Hey Yuki! Just wanted to add that I literally just finished reporting my wages about an hour ago. One thing that caught me off guard was that the system automatically logs you out after being idle for just 15 minutes, so make sure you have everything ready before you start! I had to re-enter everything twice because I got distracted looking for paperwork 🤦♀️ Also, if you get any kind of confirmation number at the end, screenshot it or write it down - it's super useful if you need to reference your submission later. You're gonna do great though, and everyone here has given you amazing advice!
Oh wow, thank you for that heads up about the 15-minute timeout! That would have definitely caught me off guard too. I'm already picturing myself scrambling to find my pay stubs while the system logs me out 😅 Great tip about screenshotting the confirmation number - I'm definitely the type to forget to write it down and then panic later. Really appreciate you sharing your fresh experience, it helps so much to hear from someone who literally just went through it!
Hey there! Just wanted to chime in as another newcomer who's still figuring this all out. I actually tried to report my wages for the first time last week and made the classic mistake of not having all my documents organized beforehand - ended up timing out like LordCommander mentioned! 😭 One thing I learned is to also check if your employer reported your wages correctly on their end, because sometimes there can be discrepancies. My friend had an issue where her employer's report didn't match what she submitted and it caused a whole mess. Also, if you're getting any kind of workers comp or disability payments, make sure you know how to report those too - the categories can be confusing at first. This thread has been so helpful though, I'm bookmarking it for future reference! Thanks everyone for sharing your experiences 🙏
I went through something similar a few months back. Three weeks without payment and zero communication from EDD - it's incredibly stressful, especially when you're depending on that money. In my case, it turned out there was a "pending issue" on my account that wasn't showing up clearly in the online portal. Here's what finally worked for me: I sent a message through the "Contact EDD" feature in my UI Online account explaining the situation and asking for a specific timeline. It took about a week, but I got a response that helped clarify what was happening. Also, if you have access to a fax machine, sometimes faxing directly to your local office gets faster results than calling. Don't lose hope - the money is usually retroactive once they sort it out. Keep documenting everything (screenshots, dates, etc.) in case you need it later. Hang in there! 🤞
@Muhammad Hobbs This is super helpful, thank you! I m'definitely going to try the Contact "EDD messaging" approach. Quick question - when you say it took about a week to get a response, was that typical or were you lucky? I m'just trying to set my expectations. Also, the documentation tip is spot on - I wish I had started doing that from day one. Really appreciate you taking the time to share what worked for you!
@Muhammad Hobbs Really appreciate you sharing this detailed breakdown! The pending "issue not" showing up clearly is exactly what I m'worried about. I m'definitely going to try the Contact EDD messaging approach first thing tomorrow. Quick follow-up - did you include any specific keywords or phrases in your message that might have helped get their attention? Also, totally kicking myself for not documenting everything from the start, but better late than never I guess! Thanks again for giving me some actual hope that this will get resolved 🙏
I'm so sorry you're going through this - 3 weeks without payment and no explanation is absolutely unacceptable. I had a similar situation last year where my payments just stopped with zero notice. Here's what I learned from that experience: First, check if there are any "determination" letters or notices buried in your UI Online inbox that you might have missed - sometimes they don't send email notifications for these. Second, if you can't get through by phone (and let's be real, who can?), try the "Ask EDD" feature in your online account. Be very specific: "My payments have been delayed for 3 weeks starting [date] with no notices or explanation. Please provide status and expected resolution timeline." Third, and this might sound weird, but try checking your account at different times of day. Sometimes pending issues or updates only show up during certain hours when they're processing. If none of that works, definitely reach out to your state assembly member's office like others have mentioned. They have a direct line to EDD and can often get answers within 24-48 hours. Document EVERYTHING - dates, times you called, screenshots of your account. This whole situation is probably going to resolve with back pay, but having that documentation helps if there are any issues later. You're not alone in this mess, and it WILL get sorted out eventually. The system is broken, but your money is still coming. Stay strong! 💪
Liam Brown
I'm dealing with something similar right now - had shoulder surgery in October and then needed emergency gallstone removal in December. What really helped me was getting my second surgeon to explicitly state on the DE 2501 that this was a "separate and unrelated medical condition requiring additional disability time beyond the original claim period." My claim specialist at EDD told me that exact wording helps their system process it correctly as a supplemental certification rather than just an extension. Also, don't forget to keep doing your bi-weekly certifications even during the transition - I almost missed one because I thought my claim was "on hold" but it's not, it just gets extended with new dates. The whole process took about 8 days from when my doctor submitted the form to when I saw the updated end date in my account. Hope this helps and wishing you a speedy recovery from both surgeries!
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Camila Castillo
•That's incredibly helpful wording to use! I'm definitely going to ask my OB/GYN to include that exact phrase about it being a "separate and unrelated medical condition" on my DE 2501 form. It sounds like that specific language makes all the difference in how EDD processes it. And thank you for the reminder about continuing the bi-weekly certifications - I was wondering about that! I would have probably assumed the claim was paused or something. It's reassuring to hear your whole process only took 8 days. Fingers crossed mine goes as smoothly. Did you have any issues with the transition between your two different recovery periods, or did your benefits continue seamlessly once the supplemental certification was approved?
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Miguel Hernández
Another thing to watch out for - make sure your OB/GYN dates the DE 2501 form correctly! My doctor accidentally put the wrong date on mine (used the date she filled it out instead of my actual surgery date) and EDD kicked it back for correction. Cost me an extra week of processing time. Also, if you're still having trouble reaching EDD by phone, try calling right when they open at 8am PST. I've had better luck getting through in that first hour before the lines get completely jammed. And definitely follow up if you don't see movement on your claim within 7-10 business days after submitting the supplemental form. Sometimes these get stuck and need a gentle nudge from a representative. The system works, but you have to stay on top of it!
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Carmen Lopez
•This is such good advice about the dating issue! I can totally see how that mistake could happen - doctors are so busy they probably just automatically put the current date without thinking about it. I'll make sure to double-check that my OB/GYN puts December 9th (my actual hysterectomy date) and not tomorrow's date when she fills out the form. The 8am calling tip is also really smart - I've been trying to call in the afternoons when I assume everyone else is probably calling too. I'll set an alarm and try first thing Monday morning if I need to follow up. Thanks for sharing your experience with the processing times too - it's helpful to know what's normal vs when I should be concerned and call to check on things!
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