


Ask the community...
Friendly reminder to everyone: DOCUMENT EVERYTHING. Every call, every letter, every online status change. It'll save your butt if there's ever a dispute.
Hey Dallas! I just went through this same situation a couple months ago. My doctor was super slow with the medical certification too - turned out they were waiting for some additional test results. I called their office every other day (nicely but persistently) and finally got them to submit it. Once they did, my claim moved pretty quickly - about 2 weeks after that. The key thing is that your claim basically sits in limbo until they get that medical cert, so definitely stay on your doctor about it. You can also ask them to fax it directly to EDD instead of mailing it - that speeds things up. Don't stress too much about the processing time once everything's submitted though, they're actually pretty good about backdating to when your disability actually started. Good luck! 🤞
This is super helpful, Isabella! I'm definitely going to start calling my doctor's office more frequently. The fax tip is brilliant - I never thought about asking them to fax instead of mail. That could save so much time! Really appreciate you sharing your experience, it gives me hope that things will move once I get that medical cert sorted out. 🙏
Isabella, this is exactly what I needed to hear! I've been so worried about the timing but knowing they backdate it makes me feel so much better. I'm definitely going to start being more persistent with my doctor's office and ask about faxing instead of mailing. Thanks for taking the time to share your experience - it really helps to hear from someone who's been through the same thing! 🙏
I ran into this exact same E324 error last year and it drove me absolutely crazy! After trying everything mentioned here (different browsers, clearing cache, calling for hours), what finally solved it for me was logging into my EDD account and updating my security questions. Apparently if your security info is outdated or incomplete, it can trigger this error even though the system doesn't tell you that's the problem. Also, make sure your phone number on file is current - I had an old number that was causing issues. Once I updated everything in my profile settings, the E324 error disappeared and I could submit my claim normally. Worth a shot if nothing else is working!
This is such a great point about the security questions! I've been focused on all the technical stuff but hadn't thought about my profile settings. I'm pretty sure my phone number might be outdated - I changed carriers a few months ago and got a new number but never updated it with EDD. Going to log in right now and check all my account info. Sometimes it's the simple things we overlook. Thanks for sharing what worked for you!
I've been dealing with E324 errors on and off for months and it's been such a nightmare! One thing that helped me that I haven't seen mentioned yet is checking if you have any pending correspondence in your EDD inbox. Sometimes there's a document or form they need you to review/sign before you can submit new claims, and the E324 error is their weird way of blocking you until you handle it. Also, if you've moved recently, even if you updated your address, sometimes the system gets confused if you have mail forwarding set up with USPS. I had to call and have them manually verify my current address matched what the post office had on file. It's such a broken system but don't give up! Keep trying different combinations of the suggestions here - something will eventually work 🙏
I'm going through something very similar right now! Filed my SDI claim in late March for a back injury, sent in identity verification documents in early April, and I'm still waiting too. It's been about 5 weeks since they received my docs. Reading through everyone's experiences here is both reassuring and terrifying - reassuring that I'm not alone, but terrifying that this could drag on for weeks more. The financial stress is unreal. I've had to ask family for help with rent and I'm rationing groceries. What really gets me is that we've been paying into this system through payroll deductions for YEARS, and when we actually need it, they make it nearly impossible to access. I'm definitely going to try that Claimyr service and the portal messaging suggestion. Has anyone had luck with contacting their state assembly member's office? I've heard they sometimes help with EDD issues but not sure if that applies to SDI claims. Hang in there everyone - we shouldn't have to fight this hard for benefits we've earned!
I'm so sorry you're going through this too! The financial stress is absolutely crushing when you're already dealing with an injury. Regarding contacting your assembly member's office - yes, they do help with EDD/SDI issues! I actually tried this route about a week ago. You can contact your local assembly member's constituent services office and they have staff who specifically handle EDD problems. They can't guarantee faster processing, but they can make inquiries on your behalf and sometimes that extra attention helps move things along. It's worth a shot while you're also trying the Claimyr route. The combination of multiple approaches might be what finally breaks through. Stay strong - we've all paid into this system and deserve better than this bureaucratic nightmare!
I'm so frustrated reading all of these experiences because they mirror exactly what I'm going through! Filed for SDI in early April after a knee surgery, sent identity verification docs three weeks ago, and still nothing. The system shows "pending verification" and I've called probably 100+ times with no luck getting through. What really bothers me is that I've been working in California and paying into SDI for over 8 years - they should already have all my employment history and tax records. Why do they need me to prove who I am when I've been faithfully paying into their system this whole time? I'm definitely going to try the Claimyr service and messaging through the portal. The assembly member contact is also a great suggestion I hadn't thought of. It's maddening that we need to use third-party services and political contacts just to access benefits we've literally paid for, but here we are. Thanks to everyone for sharing their timelines and strategies. At least knowing others are going through the same thing makes me feel less alone in this bureaucratic nightmare. Hoping we all get resolution soon!
I completely understand your frustration - it really is ridiculous that they're making us jump through all these hoops when we've been paying into the system for years! I'm in almost the exact same situation as you, filed in March and have been waiting since mid-April for identity verification to clear. Based on what others have shared here, it sounds like the 6-8 week timeframe is unfortunately becoming the new normal. I'm planning to try the Claimyr service first thing tomorrow morning, and I'll also send a message through the SDI portal like Andre suggested. The assembly member idea is brilliant - I hadn't thought of that either but definitely worth trying every avenue we have. It's so maddening that we need to become experts in navigating bureaucracy just to get benefits we've earned, but I'm grateful for this community sharing strategies. Hoping both of our claims get resolved soon - we shouldn't have to stress about finances on top of recovering from injuries!
Protip: If you're having trouble getting through on the phone, try calling right when they open or about an hour before they close. Sometimes works for me!
Congrats on getting married! 🎊 I just went through this process a few months ago. Here's what worked for me: Call the EDD name change line specifically (not the general number) - it's 1-800-300-5616. Have your marriage certificate, new driver's license, and Social Security card ready. They'll likely ask you to fax or upload copies. The whole process took about 2-3 weeks for me once I got through to someone. Also, make sure your name is already updated with Social Security first - EDD won't process it otherwise. Good luck!
Ingrid Larsson
This whole thread has been so educational! As someone who's been navigating the EDD system myself, I wanted to add that it's also worth noting that even if your initial application gets denied, you have appeal rights. I've seen cases where people were initially denied because of confusion about employment status vs. disability onset dates, but won their appeals with proper documentation. The appeal process can take time, but it's definitely worth pursuing if you believe you qualify. Make sure to keep copies of everything you submit and document all your interactions with EDD. And definitely don't let one denial discourage you - sometimes it takes persistence to get through their system, especially with more complex timeline situations like many of you are describing. @Evelyn Xu's success story really shows that it IS possible to get approved even when unemployed, as long as the medical condition predates the job loss. Great job coming back to share your positive outcome!
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Nia Williams
•@Ingrid Larsson Thank you for mentioning the appeal process - that s'such an important point! I was actually worried about getting denied initially, but knowing that there are appeal options definitely gives people hope to keep fighting for their benefits. It s'frustrating that the system can be so confusing, especially when you re'already dealing with health issues and financial stress from being out of work. Your advice about documenting everything is spot on - I kept detailed notes of every interaction I had with EDD, which really helped when I had questions about my application. It s'so valuable to have people like you sharing knowledge about the full process, not just the initial application steps!
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Luca Conti
Reading through this entire thread has been incredibly insightful! As someone who works in workers' compensation advocacy, I see cases like this regularly and wanted to emphasize a few key points that might help others: 1. **Medical onset date is crucial** - Your doctor's certification must clearly establish when your condition began, not just when you finally decided to seek treatment or file for benefits. 2. **Base period wages matter** - Even if you're currently unemployed, SDI benefits are calculated based on your earnings during the base period (typically 5-18 months prior), so gather those wage records. 3. **Don't wait** - The longer you delay filing after your condition prevents you from working, the more complicated it becomes to establish the connection between your disability and your work history. @Evelyn Xu's case is a perfect example of how proper documentation and timing can lead to approval even in complex situations. The fact that she had medical treatment records from January while still employed made all the difference. For anyone facing similar situations, consider consulting with a disability advocate or attorney if your case gets denied. Sometimes having professional help navigate the appeals process can make the difference between getting benefits or not.
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Benjamin Johnson
•@Luca Conti Thank you so much for this professional perspective! Your three key points really help clarify what I need to focus on. I m'currently in a similar situation to the original poster - dealing with a workplace injury that started before I was laid off, and I ve'been hesitating to file because I wasn t'sure if I d'qualify. Your point about not waiting really hits home. I ve'been putting off the application thinking I needed to be more "disabled or" something, but it sounds like I should file now while the timeline is still clear. Do you have any advice on what specific language to ask my doctor to use when establishing the onset date? I want to make sure they document it in a way that EDD will understand and accept.
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Amara Oluwaseyi
•@Luca Conti Your professional insight is incredibly helpful! I m'wondering about something specific - if someone has a condition that gradually worsened over time like (chronic pain that started mild but became debilitating ,)how specific does the onset date need to be? I have a herniated disc that I first noticed as minor back pain in October while working, but it didn t'become severe enough to impact my work until December. Then I was laid off in January. Would my onset date be October when I first had symptoms, or December when it actually prevented me from working effectively? I m'trying to figure out how to have my doctor document this timeline properly before I apply.
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