Just wanted to add that if you're still having trouble with the website, you can also call the SDI customer service line at 1-800-480-3287. They can walk you through the online filing process or even help you complete the application over the phone. I know it's not ideal given the wait times, but sometimes having someone guide you through the website step-by-step makes all the difference. Also, if your husband's condition is worsening, don't hesitate to mention that when you call - they may be able to expedite the process. Wishing you both the best!

I just helped my brother with his SDI claim last week and ran into the same printing issues! What finally worked was logging out completely from SDI Online, then going to the main EDD website (edd.ca.gov) and searching for "disability forms" - the DE 2501 PDF should come up in the results. Also, make sure you download Adobe Reader if you don't have it, as some of the forms won't display properly in browser PDF viewers. Another thing - when you print the form, use the "actual size" setting instead of "fit to page" because the form fields need to be exact dimensions for processing. Your husband's doctor will appreciate having a properly formatted form to work with. Good luck with everything!

Have you tried creating a new ID.me account? Sometimes starting fresh can bypass weird glitches in their system.

I went through something similar a few months ago! ID.me suspended my account right when I needed to file my claim too. What finally worked for me was emailing their executive escalation team directly - try reaching out to support@id.me with "URGENT: Account Suspension Blocking Disability Benefits" in the subject line. Also mention that you're unable to access essential government services. They seem to prioritize these cases differently than regular support tickets. In the meantime, definitely try calling EDD early in the morning like others suggested. The combination of both approaches got my issue resolved in about a week. Don't lose hope!

Update on the payment delays: If your account shows everything is certified correctly but payments are still consistently delayed, this might indicate an account flag or system issue. When you finally connect with EDD, specifically ask if there are any notes or flags on your account causing payment delays. Sometimes there's a verification issue they haven't communicated properly. For the upcoming exam, focus on functionality rather than diagnosis. The EDD doctor mainly needs to verify that your condition prevents you from performing your specific job duties. If your job requires high concentration, customer interaction, multi-tasking, etc., explain precisely how your current symptoms make those functions impossible. Mental health claims can be challenging, but they're definitely approved when properly documented. Best of luck with your exam.

I went through this exact situation about 8 months ago with my bipolar disorder claim. The EDD exam was nerve-wracking, but here's what I learned: The doctor will ask about your daily routine, medication effects, and work-specific limitations. Mine lasted about 30 minutes. I was honest about both good and bad days - don't try to appear "sicker" than you are, but definitely don't downplay your struggles either. What really helped was having my psychiatrist write a letter specifically addressing work functionality. Things like "patient experiences cognitive fog that prevents sustained concentration required for her administrative role" or "medication side effects include morning drowsiness making consistent attendance unreliable." Be job-specific. For your payment delays - this happened to me too! Turned out there was a random flag on my account from when I initially applied. Once they removed it, payments came on time. Definitely ask them to check for any account holds or verification flags. Also, document EVERYTHING from this exam - date, time, doctor's name, questions asked. If they deny you, having detailed records helps with appeals. You've got this! Mental health is real health, and you deserve support while you recover.

idk if this helps but I had a similar issue. turned out there was a glitch in my account that was fixed after I called. took forever to get through tho 😫

I had this exact same issue a few weeks ago! Here's what ended up working for me: Go to your UI Online account and click on "Claim History" instead of looking in your inbox. Sometimes the certification form shows up there even when it's not in your messages. Also, try using a different browser or device - I found mine when I switched from my phone to my laptop. If all else fails, you can actually certify over the phone by calling the EDD phone number (1-866-333-4606) and using their automated system. It's not ideal, but it works if you're running out of time before your deadline. Don't panic - there are ways to get this sorted! 🙏

Based on everyone's comments, here's a summary of steps to take: 1. Ask your OB to complete the medical certification (DE 2501) specifying you need reduced hours 2. Notify your HR department in writing about your situation 3. File for SDI online through SDI Online portal 4. Indicate you're working partial hours when you file 5. Keep detailed records of your work hours and pay 6. Prepare for the 7-day waiting period 7. Be patient with potential processing delays If you run into problems getting through to EDD, consider using a service like what was mentioned above to avoid the frustration of constant busy signals.

Just wanted to add that you should also check if your employer offers any supplemental disability insurance that might help bridge the gap during that 7-day waiting period. Some companies have short-term disability policies that can complement SDI benefits. Also, when you're calculating your expected benefit amount, remember that SDI typically pays about 60-70% of your average weekly wages (up to the maximum), but since you're doing partial disability, it gets more complicated. The formula considers your reduced earnings vs. your pre-disability earnings. Don't stress too much about the exact math - EDD will calculate it for you once your claim is approved. The most important thing is getting that medical certification completed accurately by your OB!