CalWORKs Cash Aid not showing on BenefitsCal website - only seeing CalFresh transactions

Yes!! The website has been acting weird for me too. I can see my CalFresh but not my Cash Aid. I think they're having technical issues cuz my friend said she called them and they told her the system was temporarily down for maintenance or something. Try checking again tomorrow?

This happens every few months with the BenefitsCal portal. The Cash Aid transactions sometimes disappear from view even though the money is still on your card. Have you tried calling the EBT customer service line (not the county office) and checking your balance through the automated system? That will tell you if your Cash Aid was actually loaded or not. The website is just a way to view transactions, but the automated phone system connects directly to your card balance.

mine doesnt show either but my cash is on the card i just checked at atm. the website is always messed up. they need to fix it fr

It's definitely a technical issue with the BenefitsCal portal, not an actual problem with your benefits. The system that displays transaction history is separate from the one that actually deposits funds on your card. Your Cash Aid is most likely already on your card even though you can't see the transaction online. Here's what you can do: 1. Call the EBT customer service number and use the automated system to check your balance (don't wait to talk to a representative) 2. Try using an ATM to check your balance if possible 3. The mobile app sometimes works when the website doesn't If you verify your money isn't actually on your card after trying these options, then you'll need to contact your county office about your Cash Aid payment.

I've been on CalWORKs for 3 years and this happens ALL THE TIME!! The website will show CalFresh transactions but hide the Cash Aid ones for like 2-3 days and then they magically reappear. Super annoying but your money is probably still there. Check your actual balance not the transaction history.

If you need to reach your CalWORKs worker to verify your Cash Aid was actually issued (after checking your balance through other methods), I'd recommend trying Claimyr. I was having similar issues last month where my balance wasn't showing right and I couldn't get through to anyone. With Claimyr (claimyr.com), they got me connected to a real person at my county office in about 15 minutes instead of waiting on hold for hours. They have a video that shows how it works: https://youtu.be/jzISHxCPLwE - it's been a lifesaver for me when dealing with these frustrating system issues.

This could also potentially be because you're mixing up BenefitsCal (which is the application portal) with the EBT website/Connect EBT (which shows your transaction history). They're two different systems. Try checking your balance at www.ebt.ca.gov or on the Connect EBT app instead of BenefitsCal.

anybody else notice they changed the deposit date? my cash aid used to come on the 1st now its the 2nd. maybe they changed your date too?

I had this EXACT same issue last month!!! So frustrating. I think they're doing some kind of system update. My worker told me they're transitioning to a new platform and there's going to be glitches for a while. Just call the EBT customer service and check your balance there, don't rely on the website right now. And DEFINITELY document everything - take screenshots of any errors you see. My Cash Aid was there even though I couldn't see any transactions online for almost a week.

UPDATE: Thanks everyone for your help! Turns out I was looking in the wrong place (BenefitsCal instead of the EBT website). Once I checked the actual EBT website everything was there. And my Cash Aid was on my card all along - I was able to withdraw it and pay my rent. So relieved! The system is so confusing with all these different websites and logins.

Glad you got it figured out! This is exactly why I always bookmark both sites - www.ebt.ca.gov for checking balances/transactions and BenefitsCal for applications/case management. So many people get confused between the two. For future reference, you can also download the ConnectEBT app on your phone which makes it super easy to check your balance on the go. It's saved me from panicking so many times when I thought my benefits weren't there!