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Hey everyone, I'm new to this community but dealing with a similar situation. Applied for CalWORKs and CalFresh on January 20th and it's been radio silence from my worker too. Reading through all these responses is both frustrating (that this is so common) and helpful (lots of good advice here!). I'm definitely going to try calling the main office line and asking for a supervisor or duty worker like several people suggested. Also going to check my BenefitsCal account more thoroughly - I usually just look at the main status page but sounds like there might be more detailed info buried in there. Quick question for those who've been through this - when you finally did get through to someone, were they able to give you a realistic timeline for when your case would actually be resolved? I'm trying to figure out if I should be preparing for this to drag on for weeks more or if there's hope it could move quickly once I make contact. Thanks for sharing all your experiences - it really helps to know I'm not alone in this mess of a system!
Welcome to the community! Sorry you're dealing with this too - it's ridiculous how common these delays seem to be. From what I've seen in the responses here, it sounds like once you actually get through to someone who can help, things can move pretty quickly if there's just a simple issue holding things up (like missing documents or verification). But if your worker is truly backed up with cases or there are other complications, it could still take a while. I'd say definitely try all the suggestions people mentioned - calling the main line, checking BenefitsCal thoroughly, and asking for a supervisor. At least then you'll know what's actually going on with your case instead of just wondering. Good luck and keep us posted on how it goes!
I'm so sorry you're going through this stress - the uncertainty is the worst part when you're counting on these benefits to make ends meet. Based on what others have shared here, it sounds like there are a few solid steps you can take right away: 1. Definitely call the main county office number and ask for the duty worker or supervisor - don't just keep calling your assigned worker who's not responding 2. Check every section of your BenefitsCal account thoroughly - sounds like they sometimes put requests for additional info in there without proper notification 3. Since you're facing immediate financial hardship with rent due soon, specifically ask about expedited processing when you call Also, when you do get through to someone, ask them to document in your case notes that you've been trying to reach your worker for weeks. This creates a paper trail showing you've been cooperative and trying to move things forward. The fact that you submitted everything they requested right away shows you're on top of things - this delay is definitely on their end, not yours. Don't let them make you feel like you did something wrong. Keep pushing and advocating for yourself and your kids. You've got this! 💪
This is such great advice! I really appreciate you taking the time to break it down step by step. You're absolutely right that the uncertainty is the worst part - not knowing if there's something I need to do or if it's just sitting in a pile somewhere is driving me crazy. I'm definitely going to call first thing tomorrow morning and ask specifically for the duty worker instead of my assigned caseworker. And I had no idea about asking them to document the calls in my case notes - that's really smart thinking ahead. Thank you for the encouragement too - it's easy to start feeling like maybe I messed something up when you're not hearing anything back. It helps to hear from people who've been through this that it really is a system issue, not something I did wrong. 🙏
I hope everyone affected by this files a complaint with the state. Go to cdss.ca.gov and find the complaint form. The more of us that complain, the more pressure there is to fix these ongoing system problems. They can't keep leaving families stranded like this!
I'm so sorry this happened to you! As a single mom who's been on CalWORKs for 2 years, I know exactly how terrifying it is when you can't access your benefits right before rent is due. The system failures are way too common and they never seem to learn from them. Since you got confirmation from your worker about the system issue, I'd suggest also asking them for a formal letter on county letterhead that you can give to your landlord. Some landlords are more understanding when they see official documentation. Also, if your landlord does charge you a late fee because of this, keep all the documentation - the county should reimburse you since it's their system failure, not anything you did wrong. Hang in there! This community has really good advice and we're all rooting for you to get through this. 💙
UPDATE: I called this morning after trying 5 times yesterday and getting disconnected. Finally got through and requested the diaper benefit. The worker confirmed I qualify and said they'll add it going back to when my daughter was born! Should see the payment in about 2 weeks. Thank you everyone for your help! I never would have known about this if I hadn't asked here.
Congratulations on getting approved! That's awesome that you'll get the back pay from when your daughter was born - that should be around $270 if my math is right ($30 x 9 months). For anyone else reading this thread who might be in a similar situation, here's what I learned when I got the diaper benefit for my son: - Call early in the morning (around 8-8:30am) to have the best chance of getting through - Have your child's full name and birthdate ready when you call - Ask specifically for "CalWORKs Diaper Assistance" - some workers know it by different names - Keep notes of when you called and who you spoke with in case there are any issues Also want to echo what others said about asking about ALL the benefits you might qualify for. I found out I was missing out on the childcare benefit too, which has been a huge help. These programs exist to help us but they really don't make it easy to know what's available!
This is such helpful advice, thank you! I'm new to CalWORKs and had no idea there were so many benefits I could be missing out on. My caseworker definitely didn't mention the diaper benefit when I applied last month for my 14-month-old. I'm going to call first thing Monday morning and ask about both the diaper benefit AND the childcare benefit since I just started a part-time job. It's frustrating that we have to hunt down information about programs that are supposed to help us, but I'm grateful for communities like this where people share what they've learned. Drew, congrats on getting approved - that back pay is going to be such a relief!
Reading through this thread is exactly what I needed right now! I'm on day 1 of waiting for my Cash Aid restoration and already getting anxious about the timing. It's so helpful to see Oliver's update that it actually came through overnight like the supervisor promised. The information about Cash Aid and CalFresh processing separately is really valuable - I had no idea they were on different systems. This community is amazing for sharing real experiences instead of just the official "it takes 1-3 business days" responses we get from the office. Definitely bookmarking this thread for anyone else I know going through benefit restorations!
I'm so glad this thread is helping people in similar situations! When I was waiting those few days, I felt so alone and stressed about it. It really does make a difference to know that other people have gone through the exact same thing and that there's a pattern to how these restorations work. The overnight processing thing seems to be pretty consistent based on everyone's experiences here. Definitely keep checking in the morning - that seems to be when most people see their deposits appear. Hope your benefits come through quickly!
This thread is incredibly helpful for anyone dealing with CalWORKs restoration delays! I went through something similar about 6 months ago and the waiting period was absolutely brutal - especially when you're counting on that money for essential expenses like rent. What I learned from my experience is that even when supervisors give you specific timeframes, the backend processing systems often have their own schedule. In my case, I was told "by end of business today" and it actually showed up 2 days later at around 3am. The overnight batch processing seems to be when most deposits actually hit accounts. One thing that helped me was setting up account alerts so I'd get a text notification as soon as any deposit posted - saved me from obsessively checking my balance every hour. It's also worth noting that if you're ever in this situation again and facing immediate housing issues, most counties have emergency assistance programs that can help with one-time rent payments while you're waiting for regular benefits to resume. Thanks for sharing your experience Oliver - these real-world timelines are so much more valuable than the generic "3-5 business days" responses we usually get!
Javier Garcia
Just wanted to add something that might help with your stress level - when I was in a similar situation last year, I found it really helpful to start gathering all your documents now while you're waiting. Even if you already submitted your application, having everything organized in one folder made follow-up appointments so much easier. Also, don't forget to ask about child care assistance (CalWORKs Stage 1 Child Care) when you meet with your caseworker. Since you have a 4 and 7 year old, you'll likely need child care when you start job searching or if you get the Welfare to Work requirements. The child care assistance can cover a significant portion of costs and they can help you find providers. One last thing - if you're feeling overwhelmed by all this information (which is totally normal!), consider asking if your county has a CalWORKs orientation session or workshop. Some counties offer group sessions that walk through all the programs and requirements, which can be less intimidating than trying to remember everything from a one-on-one meeting when you're stressed. You're doing great by being proactive and asking questions!
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Emily Thompson
•@Javier Garcia this is such thoughtful advice! I wish I had thought about organizing all my documents in advance - I was scrambling to find everything yesterday morning before my appointment. The child care assistance tip is really important too, I hadn t'even considered how I d'manage interviews or work with the kids if I don t'have family help. Do you know if the Stage 1 Child Care covers summer programs too? My 7-year-old will be out of school soon and that s'another thing I m'worried about. The group orientation sounds like a great idea - even after going through the process once, I feel like there s'so much I still don t'understand about all the different programs available. Thanks for the encouragement, it really helps to hear from people who ve'been through this!
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Javier Morales
As someone who just went through the CalWORKs application process a few months ago, I wanted to share something that really helped me get approved quickly. When you meet with your caseworker, make sure to bring a written timeline of events - like "worked at [company] until [date], received final paycheck on [date], rent due on [date]." This helped my worker understand exactly why I needed immediate assistance and made the whole interview go much smoother. Also, I see people mentioning the $2,423 gross income limit, but remember that's for ongoing eligibility. For initial eligibility when you first apply, they can be more flexible, especially if you can show your income situation has changed dramatically (like job loss). Don't let that final paycheck discourage you from applying - the earned income disregard really does help. One more tip: if your county offers online document upload, use it! I was able to submit additional paperwork they requested within hours instead of waiting for another appointment. It definitely sped up my approval process. You're being smart by getting informed ahead of time - that preparation will pay off. Good luck with everything!
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