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I've been following this thread and wanted to share something that might help - I had a very similar situation happen to me about 3 months ago. My benefits suddenly showed $0 for the month but I was still active, and like you, I had no changes in income or household size. What ended up happening was that during a routine system update, my case got flagged for "manual review" even though nothing actually needed to be reviewed. The system automatically held my payment while this fake review was pending, but nobody bothered to tell me about it! I finally got through using that Claimyr service someone mentioned above (it really does work - got me through in about 15 minutes after I'd been trying for days). The worker was able to see immediately that my case had been flagged in error and released the hold right away. My payment was on my EBT card the next business day. The frustrating part is that this could have been avoided if they had just sent me a simple notice saying "your case is under routine review, payment may be delayed." But apparently they don't always do that for administrative holds. Keep trying to get through - this really sounds like a system error that will be easily fixed once you reach the right person!
This is exactly what I was hoping to hear! A "manual review" flag that nobody told me about would explain everything - why I'm still active but showing $0, and why there's been no notice or explanation. I'm definitely going to try that Claimyr service you mentioned since regular calling hasn't worked for me either. It's so frustrating that they can just hold our payments without even telling us, especially when people depend on this money for rent and basic needs. But I'm really relieved to hear yours got fixed so quickly once you reached someone who could actually see what was going on. Fingers crossed mine is the same kind of easy fix!
I'm really sorry you're going through this stress! This sounds so similar to what happened to me about 8 months ago. I was showing as active but had $0 benefits for the month with absolutely no explanation or notice. I was terrified because I had no idea what was going on. After reading through all these responses, it really does seem like system errors and administrative holds are more common than we realize. In my case, it turned out my caseworker had left a note in my file about needing to "verify something" but never actually contacted me about it. The system automatically held my payment until this mysterious verification was completed. What finally worked for me was going to the office first thing in the morning and asking to speak with a supervisor instead of just any available worker. The supervisor was able to look at my case history and see that the hold was unnecessary - they cleared it immediately and I had my benefits within 24 hours. I know it's scary when you have bills due, but based on everything you've described, this really sounds like an administrative error rather than an actual problem with your case. The fact that you're still showing as active is definitely a good sign! Keep us posted on what you find out - these threads help so many people who face the same confusing situations.
Thank you for sharing your experience! It's really reassuring to hear that asking for a supervisor made such a difference - I hadn't thought about specifically requesting to speak with one instead of just any available worker. That's a great tip! The idea that there could be some mysterious "verification" note in my file that nobody told me about is both frustrating and oddly comforting - at least it would explain this confusing situation. I'm planning to try the phone route one more time tomorrow morning, but if that doesn't work I think I'll take your advice and head to the office to speak with a supervisor directly. Having my rent due next week is definitely adding to the stress, but hearing so many similar stories with positive outcomes is helping me stay hopeful that this is just another administrative mix-up that can be fixed quickly once the right person looks at my case.
Great news! This is very typical - the system updates overnight and payments process early morning on the scheduled date. Glad everything worked out!
So glad to hear your payment came through on time! This is exactly why I always tell people not to panic if the pending deposit doesn't show up right away. The EBT system is notorious for not displaying pending amounts until literally hours before they hit your account. I've been on CalWORKs for 3 years now and have learned that as long as your case status shows "active" after submitting your SAR, you're almost always good to go. The anxiety is real though - I totally get how stressful it is when rent is due and you're waiting on that deposit!
This is so reassuring to read! I'm actually new to CalWORKs and just got approved last month. I haven't had to do my first SAR yet but I'm already nervous about it after reading all these posts. It's good to know that the "active" status is the key thing to look for. The whole system seems pretty confusing for newcomers like me - there are so many acronyms and processes to learn. Thanks for sharing your experience about the 3 years on the program, it helps to hear from someone who's been through this cycle multiple times!
This is such a helpful thread! I just want to add that if you're having trouble reaching your eligibility worker by phone, you can also try sending them a secure message through your county's online portal if they have one. Some counties have gotten better about responding to those within 24-48 hours. Also, when you do get through to your worker, ask them to explain what verification documents you need to submit on a regular basis and when they're due. I started keeping a calendar reminder for all my CalWORKs deadlines after going through this same cash aid hold situation twice! It's so much less stressful when you know what's coming up and can stay ahead of the deadlines. The fact that your CalFresh still works is actually a good sign - it means your case isn't closed, just temporarily held for that specific verification. Once you get that school attendance form processed, everything should go back to normal!
This is really solid advice about keeping track of deadlines! I wish someone had told me this when I first started receiving benefits. I've been scrambling to figure out what documents I need and when they're due. One thing I'd add is to also ask your worker for their direct phone number and extension if possible. Some workers are better about returning calls than others, but having that direct line can save you from going through the main county number every time. Also, if your worker is out or unavailable, ask to speak with their supervisor or another worker in the unit who can access your case. The online portal suggestion is great too - my county just started offering that and it's been a lifesaver for submitting documents without having to go in person or deal with fax machines that never seem to work!
I'm dealing with something similar right now! My EBT card works perfectly for CalFresh but I haven't been able to access my Cash Aid for almost a week. Reading through all these responses is making me realize I probably have a verification hold too. I think I remember getting a letter about needing to submit some kind of income verification, but honestly I get so many letters from the county that I sometimes lose track of what needs to be turned in when. Does anyone know if they give you a specific deadline on those verification requests, or is it just "submit as soon as possible"? Also, I'm curious - if your Cash Aid gets put on hold like this, do you still accrue the benefits for those days, or do you lose that money completely? Like if it takes a week to get the hold removed, will I get that week's worth of benefits or is it just gone? Thanks to everyone sharing their experiences - it's really helpful to know this is a common issue and not something more serious with my case!
I went through this exact same situation about 6 months ago! The confusing part is that CalWORKs and CalFresh are processed by different departments even though they use the same SAR-7 form. What probably happened is CalFresh processed your missed report first and cut you off, but CalWORKs hasn't gotten to it yet in their system. The February payment you got might actually be legitimate if it was issued before they processed the discontinuance, but you're definitely at risk of them demanding it back as an overpayment. I'd recommend calling your worker and being upfront about the situation - explain that you thought the SAR-7 only affected CalFresh and that's why you didn't realize the urgency. Most workers appreciate honesty and might work with you on avoiding penalties. Also, keep detailed records of when you submit everything and any conversations you have with county staff. If they do try to collect an overpayment later, having documentation of your good faith efforts to fix the mistake can really help your case. Don't panic, but definitely don't delay getting that form submitted!
Thank you so much for sharing your experience! It's really helpful to know that the departments process things separately - that explains why I was so confused about why one stopped and the other didn't. I already submitted my SAR-7 yesterday with an explanation note, and I'm keeping copies of everything like you suggested. It's such a relief to hear from people who've been through the same thing and came out okay on the other side. Hopefully my worker will be understanding too. I really appreciate everyone in this community being so supportive - navigating these benefit systems can feel so overwhelming when you're doing it alone!
I'm so glad to see this community helping each other out! As someone who's been receiving CalWORKs for over 2 years, I can tell you that missing SAR-7s is unfortunately pretty common and the system definitely doesn't make it easy to understand. What happened to you is exactly what I've seen happen to friends - CalFresh gets cut immediately but CalWORKs sometimes takes longer to process the discontinuance. The good news is that you acted quickly once you realized what was happening! I've learned to set phone reminders for the 1st of every report month so I never forget again. One tip that's helped me: if you're ever unsure about reporting requirements, you can usually find your current SAR-7 due date printed on your most recent CalWORKs payment stub. It sounds like you're doing everything right by submitting the form with an explanation. Even if there are some hiccups getting everything restored, you're way better off than if you had just ignored it completely. Keep us posted on how it goes - your experience will definitely help other people in similar situations!
Grace Patel
One thing to know is that when the Transitional CalFresh ends and you apply for regular CalFresh, they WILL count your income at that point. So your benefit will likely go down if you're working more now. Just prepare for that change after the 5 months. My TCF was $973 for my family of 4, but when I converted to regular CalFresh it dropped to $423 because of my job. Still helpful but definitely a big difference.
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Emma Bianchi
•Thank you for sharing the actual numbers - that helps me plan ahead for what might happen after the 5 months.
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Lucas Kowalski
Quick tip - when you submit your request to end CalWORKs, make sure it's in writing and specifically mention you want to be evaluated for Transitional CalFresh. Also, keep proof of when and how you submitted it. The CalWORKs discontinuance date is important because your 5-month TCF period starts from that date. And yes, typically they'll send a notice about a month before TCF ends, but as others have said, don't rely solely on that notice - mark your calendar!
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Emma Bianchi
•This is super helpful. Is there a specific form I should use to end the CalWORKs or just write a letter?
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Kirsuktow DarkBlade
•You can usually just write a simple letter or email to your worker stating that you want to voluntarily discontinue your CalWORKs cash aid effective [date] and request evaluation for Transitional CalFresh. Include your case number and sign/date it. Some counties also have a specific form (like a SAR 7 or CW 8572) but a written request should work. I'd also recommend submitting it both by email AND dropping off a hard copy if possible, just to make sure they get it. Keep copies of everything!
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