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One important recommendation: While you're waiting for your case to be resolved, you might qualify for emergency CalFresh (food stamps) if you haven't already maxed out your benefits. You can apply for an emergency allotment that can be approved within 3 days if you meet the criteria. Also, contact local food banks and community resource centers immediately. Many have emergency assistance programs specifically for situations like yours. For your EBT card security going forward: 1. Change your PIN as soon as you get a new card 2. Check your balance frequently (ideally daily) 3. Never share your PIN with anyone 4. Consider withdrawing your cash benefits all at once when they're deposited Wishing you the best with resolving this quickly.
Update: Finally got through to my worker! They're sending me a form to fill out and said they can usually process benefit theft claims within 10 business days. She also approved emergency assistance for us while we wait - $200 that I can pick up at the office tomorrow. Not the full amount but at least something to help with groceries. Thanks everyone for your advice!
I'm so sorry this happened to you! EBT theft is unfortunately becoming more and more common. I work at a community resource center and we see cases like yours every week. A few additional tips that might help: 1. Document EVERYTHING - take screenshots of your account balance showing $0, write down the exact date/time you discovered the theft, and keep records of all your calls and case numbers. 2. If you have trouble reaching your CalWORKs worker, you can also file the theft report online through your county's website in some counties, or visit any county office location - you don't have to go to the specific office where your worker is located. 3. While waiting for resolution, check if your area has any emergency rental assistance programs. Many cities and nonprofits have funds specifically to help prevent evictions. 4. Consider asking your landlord for a few extra days if possible - explain the situation and show them your theft report documentation. Many landlords are understanding when they see you're actively working to resolve the issue. Stay strong - I know this is incredibly stressful but you're taking all the right steps to get this resolved!
This is such helpful advice! I'm new to this community but I've been reading through everyone's responses and I'm amazed at how supportive everyone is being. @Luca Esposito thank you for mentioning the online filing option - I didn t'know some counties allowed that. @Alina Rosenthal I m so'glad you were able to get through to your worker and get some emergency assistance approved! That must be such a relief. It s terrible'that EBT theft is so common now but it s good'to know there are systems in place to help victims get their benefits replaced, even if it takes some time.
One more important point: If you're starting a GED program, make sure you ask about supportive services! CalWORKs can provide: - Transportation assistance to get to and from classes - Book and supplies money - Childcare during class and study time Don't miss out on these benefits - they're designed to help you succeed in your education while meeting your WTW requirements. Some counties also have specific CalWORKs counselors at community colleges and adult schools who can help you navigate the system.
I'm currently in the process of getting my GED approved for my WTW hours too! One thing I learned from talking to other people in my area is that you should ask your worker about "concurrent enrollment" if there's a community college near you. Some counties will let you take GED prep classes at the community college AND get college credit for them at the same time. That way when you finish your GED, you're already started on college courses which can also count toward WTW. Also, if you're worried about the 30 hours, ask about "barrier removal" activities. If you have any issues like transportation problems, childcare needs, or even mental health stuff, they sometimes count counseling or case management toward your hours while you're getting your GED. Every little bit helps when you're trying to make those 30 hours work with school! Good luck with getting everything approved - sounds like you're on the right track now!
Wow, I had no idea about concurrent enrollment! That sounds amazing - getting GED AND college credit at the same time would be such a game changer. I'm definitely going to ask my worker about this when we meet. The barrier removal thing is interesting too because I do have some transportation issues getting to classes consistently. Thanks for mentioning that - it never occurred to me that dealing with those kinds of problems could count toward hours too. This whole thread has been so educational, I feel way more prepared now to advocate for myself!
I used that Claimyr service that someone mentioned earlier today and it actually worked! Got through to my county office in about 4 minutes after trying for days on my own. The worker I spoke with said they've been seeing a big increase in EBT theft cases lately. She put a rush on my case after I explained my situation with the rent being due. Still have to wait for the investigation but at least I feel like someone is actually working on it now.
I'm so sorry this happened to you! This is absolutely terrifying and unfortunately becoming way too common. A few additional things that might help: 1. When you go to the county office Monday, bring copies of EVERYTHING - the police report, your EBT transaction history showing the unauthorized withdrawal, and any correspondence you've had about this. 2. Ask specifically about the "replacement within 10 days" rule - California is supposed to replace stolen benefits within 10 business days if you have all the required documentation. 3. If they give you the runaround, ask to speak with the EBT coordinator or fraud specialist. Every county office should have someone designated to handle these cases. 4. Consider contacting your local legal aid organization - they often have advocates who can help navigate the system faster than going it alone. The fact that this happened two months in a row suggests your card number/PIN was compromised early on. When you get the replacement card, consider only using it at your bank's ATMs if possible - avoid gas stations, convenience stores, and standalone ATMs where skimmers are more common. Stay strong - you WILL get through this. The system is broken but the money should eventually be replaced. Document everything and don't let them dismiss your case!
Update: I just found out my neighbor's benefits were stolen too! Same day as mine. We think there might be a skimmer at the corner store where we both shop. BE CAREFUL everyone and maybe only use ATMs inside actual banks if possible.
This is really valuable information! If multiple people in the same area are experiencing theft, definitely report this pattern to both the police and your CalWORKs office. They can alert the fraud investigation unit. Also, when using any ATM or payment terminal, always tug on the card reader first to check if a skimmer has been attached. They're often designed to look like part of the machine but can be pulled off.
This is so frustrating but glad you finally got resolution! I'm dealing with the exact same thing right now - someone got my card info and drained $734 from my account 5 days ago. I've been calling every day and they keep saying "we're processing your claim" but no timeline. Did you have to provide anything besides the EBT-2259 form and police report? I'm worried I'm missing some documentation that's slowing down my case. Also did they give you any kind of case number to track the progress? I feel like I'm calling into a black hole every time.
Emma Wilson
That's such a relief! Thanks for updating us - I was wondering how it turned out. It's actually really helpful to know that they sometimes schedule interviews as standard procedure even when they're not required. I've been stressed about my own upcoming SAR 7 interview next month, but this gives me some peace of mind that if I submit everything correctly, it might not be as big a deal as I thought. Glad everything worked out for you!
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LordCommander
•I'm so glad to hear this worked out for you too @Lara! As someone new here, this whole thread has been really educational. I had no idea that SAR 7 interviews could sometimes be waived if everything is straightforward. It's reassuring to know that the system can actually work in our favor sometimes, even though we hear so many horror stories. Thanks to everyone who shared their experiences - it really helps those of us who are still figuring out how all this works!
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Benjamin Kim
So glad to see this update! This is exactly why I always tell people in this community to double-check with their worker even when the online system shows approval. The CalWORKs system can be confusing but it sounds like everything worked out perfectly in your case. For anyone else reading this who might be in a similar situation - the key takeaway is that if you submit all required documents on time and there are no changes to report, the interview might just be a formality. But it's always worth confirming directly with your worker for peace of mind. Thanks for sharing your experience with us!
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Lincoln Ramiro
•This whole thread has been such a learning experience for me as someone new to navigating CalWORKs! I really appreciate how supportive everyone is here - from sharing personal experiences to explaining the actual policies. It's clear that the system can be really confusing and inconsistent, but having a community like this where people share real-world experiences makes such a difference. @Lara I'm so happy everything worked out for you, and thanks for taking the time to update us with the resolution!
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