

Ask the community...
I'm a benefits advocate, and I've been seeing this issue a lot with the CalSAWS transition. Here's what's happening: The new system is flagging income as "changed" even when it's stable because it's comparing to a different baseline than the old system used. It's a programming issue. Everyone affected should: 1. Request an immediate case review for "administrative error" (use those exact words) 2. Ask for "expedited aid restoration" due to imminent harm (potential eviction) 3. Request retroactive benefits from the date of discontinuance 4. File for a State Hearing using the back of any CalWORKs notice you've received or online at https://acms.dss.ca.gov/ If you request the hearing and specifically check the box for "aid pending" before the 10-day deadline, they must restore your benefits while investigating. The deadline is usually 10 days from the discontinuance notice date - but since you didn't receive notice, argue that the clock hasn't even started. Don't give up! This is a clear violation of your due process rights under MPP Section 22-072.
Thank you SO MUCH for this detailed information! I finally got through to someone using that Claimyr service. They're reopening my case today and said they'll expedite the review. Hoping to have this resolved by Friday. I'll definitely file for the hearing too just in case they don't fix it right away. This has been such a nightmare!
I'm so glad you got through to someone and they're reopening your case! This exact same thing happened to me 3 weeks ago - benefits cut off with no warning, same income for months. The worker told me it was definitely a system glitch where the new CalSAWS was flagging stable income as "changes." Mine took 4 days to get restored once they reopened it, but I did get all the back pay from when it was cut off. Make sure you ask them to put a note in your file about this being a system error so it doesn't happen again next month. And definitely keep all your documentation showing your income never changed - I had to prove it twice before they finally flagged my case as "stable income, do not auto-discontinue." Fingers crossed you get this sorted before your rent is due! The stress is unreal when you're just trying to keep a roof over your kid's head.
That's such a relief to hear that yours got fixed and you got the back pay! I'm definitely going to ask them to put that note in my file about it being a system error. I can't go through this stress again next month. And you're so right about the stress - it's impossible to focus on anything else when you're worried about keeping a roof over your kid's head. Thanks for sharing your experience, it gives me hope this will actually get resolved!
anyone else notice that sacramento county ALWAYS does this right when rent is due??? like they know exactly what theyre doing cutting ppl off at the end of the month smh
yes!!!! happened to me 2x last year always at end of month never beginning or middle
Just wanted to add - if you're going in person tomorrow, write down exactly what happened and what you need resolved. When you check in, ask if there are any CalWORKs supervisors available. Sometimes they can resolve issues on the spot, especially when it's clearly an error in their system. Also, if you have any documentation showing your income has been consistent (pay stubs, employer letters, etc.), bring multiple copies so they can keep one for their records. If they restore your benefits but say the payment will take days to process, ask specifically about emergency payment options. Sacramento County can issue same-day payments in true emergency situations, though they don't advertise this option. Keep us updated on how it goes! Many people are dealing with the same issue right now.
UPDATE: I went to the office today and finally got this resolved! Turns out they had me confused with someone else with a similar name who reported increased income. The worker admitted it was their error and restored my benefits. They're issuing an emergency payment that should hit my card by tomorrow morning! Thank you all SO MUCH for your help and suggestions. I would have been completely lost without your advice.
That's such great news! So glad you were able to get it resolved and that they admitted it was their mistake. Stories like this give me hope that persistence really does pay off. Thanks for updating us - I'm sure this will help other people who are dealing with similar mix-ups with Sacramento County. Hopefully your rent situation is all sorted now!
UPDATE: You all are amazing! I called this morning and specifically asked about the One-Time Special Needs Payment and Barrier Removal Funds like you suggested. My worker still seemed confused, but I asked to speak with a WTW specialist. The specialist knew exactly what I was talking about! They're going to cover my insurance down payment through their Barrier Removal Funds because it's directly preventing me from getting to my interview and potential job. I had to fill out some extra paperwork and provide proof of the insurance quote plus my interview confirmation, but it's getting approved! Thank you all so much for your help - I never would have known to ask for these specific programs otherwise.
That's such great news, Anita! 🎉 Thanks for updating us - this is exactly the kind of information that helps everyone in this community. It's so frustrating that knowledge about these resources seems to depend on which worker you get, but at least now we know to specifically ask for a "WTW specialist" if our regular worker doesn't know about Barrier Removal Funds or One-Time Special Needs Payments. Good luck with your interview! Hope you get the job and this whole experience leads to better things for you.
Thank you everyone for all the advice! I decided to submit online through BenefitsCal today. I uploaded my two paystubs and also found a section to enter my work information. The system gave me a confirmation number and said my SAR7 was successfully submitted! I also called my county office (it took forever to get through) and they confirmed my job doesn't put me over my IRT so I didn't need to report it within 10 days. But the worker said I did the right thing reporting it now on my SAR7. I'll still keep an eye out for the paper form in the mail just in case. Fingers crossed everything goes smoothly! This is all so stressful when you're trying to work and take care of kids at the same time.
So glad you got it submitted successfully! Just wanted to add one more tip - screenshot or save that confirmation number somewhere safe. I learned this the hard way when my benefits got delayed and the county claimed they never received my SAR7. Having that confirmation number saved me because I could prove I submitted it on time. Also, since this is your first SAR7, you might want to set a calendar reminder for your next one. They're due every 6 months, so yours will be due again in October. The system usually sends notifications about 30 days before the deadline, but it's good to have your own reminder too. Good luck mama, you've got this! 💪
This is such helpful advice! I definitely saved a screenshot of my confirmation number after reading about everyone's experiences here. It's scary how many people have had their benefits delayed even when they submitted everything correctly. I'm also going to set that calendar reminder for October - you're so right that it's easy to forget when you're juggling everything else. Thanks for the encouragement! This community has been a lifesaver for navigating all this stuff as a new recipient.
Gael Robinson
I'm also navigating CAPI benefits and had similar tax confusion! What everyone said is correct - CAPI itself isn't taxable income, but you definitely should file taxes for any work income you had. I'd also suggest keeping detailed records of when you received CAPI versus when you had work income, just to make everything clear if questions come up later. Since you mentioned your immigration status is pending, having organized documentation showing you're following all tax requirements properly could be really helpful for your case. The VITA (Volunteer Income Tax Assistance) program often has volunteers who are familiar with immigrant tax situations if you need free help preparing your return.
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Omar Zaki
•This is such valuable advice about keeping detailed records! I'm also dealing with a mix of work income and benefits, and documentation has been so important. The VITA program suggestion is really helpful too - I didn't know they had volunteers specifically experienced with immigrant tax situations. It's reassuring to see how many people in this community have navigated similar challenges successfully. Thank you for sharing your experience and the practical tips about organizing everything properly!
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Carmella Fromis
I've been through a similar situation with mixed income sources during immigration proceedings, and I just want to echo what others have said about the importance of filing taxes for your work income even though CAPI isn't taxable. One thing that really helped me was creating a simple timeline showing when I received different types of income throughout the year - it made tax preparation much clearer and gave me confidence that I was reporting everything correctly. Also, if you're nervous about making mistakes, many community organizations offer free tax prep specifically for immigrants and low-income families during tax season. They understand the complexities of having benefits alongside work income and can walk you through everything step by step. Don't let the confusion discourage you - you're asking all the right questions and being proactive about compliance, which speaks well for your character during your immigration process!
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Jamal Thompson
•This is such thoughtful advice! Creating a timeline of different income sources throughout the year is brilliant - I'm definitely going to do that. It would help me see exactly when I was working versus when I started receiving CAPI benefits. The suggestion about community organizations offering free tax prep for immigrants is also really encouraging. I've been feeling overwhelmed trying to figure this all out on my own, but knowing there are people who specifically understand these situations makes me feel much more confident. Thank you for the reassurance about asking the right questions - sometimes it feels like I should already know all this stuff, but I'm learning that it's okay to seek help and make sure I'm doing everything properly for my immigration case.
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