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OP, just checking in - were you able to get through to anyone at the county? If you still haven't reached someone, remember that you have 90 days from the date of discontinuance to request a state hearing if you believe your benefits were incorrectly stopped. The form is called DPA 479, or you can request one by phone at 1-800-952-5253. Also, if you're experiencing an emergency food situation, ask about expedited CalFresh. They can sometimes issue emergency benefits within 3 days if you qualify.
I FINALLY got through!! I used that Claimyr service someone mentioned and it actually worked. Got connected to a worker who found my documents in the system but said they were never processed because they got "flagged for review" since I uploaded them as photos instead of scanned documents. They're reprocessing everything now and said my benefits should be restored within 48 hours, and they'll backdate the CalFresh so I don't lose anything. Such a relief! Thank you everyone for your help and suggestions!!
So glad you got it resolved! This is exactly why I always tell people to scan documents instead of taking photos when uploading to BenefitsCal. The system flags photo uploads for manual review which can cause huge delays. For anyone else reading this - if you don't have a scanner, most libraries and UPS stores offer free scanning services, or you can use scanning apps on your phone that create actual PDF files instead of just photos. The county workers told me photos often come through blurry or sideways which is why they get flagged. Thanks for updating us OP - stories like this help other people going through the same thing!
This is such helpful information! I had no idea that photo uploads got flagged differently than scanned documents. I've been taking pictures of everything with my phone this whole time and wondering why my cases always seem to take forever to process. Do you know if there are any other formatting requirements that cause delays? Like does the file size matter or certain file types work better than others?
One more important point: If you're starting a GED program, make sure you ask about supportive services! CalWORKs can provide: - Transportation assistance to get to and from classes - Book and supplies money - Childcare during class and study time Don't miss out on these benefits - they're designed to help you succeed in your education while meeting your WTW requirements. Some counties also have specific CalWORKs counselors at community colleges and adult schools who can help you navigate the system.
I'm currently in the process of getting my GED approved for my WTW hours too! One thing I learned from talking to other people in my area is that you should ask your worker about "concurrent enrollment" if there's a community college near you. Some counties will let you take GED prep classes at the community college AND get college credit for them at the same time. That way when you finish your GED, you're already started on college courses which can also count toward WTW. Also, if you're worried about the 30 hours, ask about "barrier removal" activities. If you have any issues like transportation problems, childcare needs, or even mental health stuff, they sometimes count counseling or case management toward your hours while you're getting your GED. Every little bit helps when you're trying to make those 30 hours work with school! Good luck with getting everything approved - sounds like you're on the right track now!
Wow, I had no idea about concurrent enrollment! That sounds amazing - getting GED AND college credit at the same time would be such a game changer. I'm definitely going to ask my worker about this when we meet. The barrier removal thing is interesting too because I do have some transportation issues getting to classes consistently. Thanks for mentioning that - it never occurred to me that dealing with those kinds of problems could count toward hours too. This whole thread has been so educational, I feel way more prepared now to advocate for myself!
One important recommendation: While you're waiting for your case to be resolved, you might qualify for emergency CalFresh (food stamps) if you haven't already maxed out your benefits. You can apply for an emergency allotment that can be approved within 3 days if you meet the criteria. Also, contact local food banks and community resource centers immediately. Many have emergency assistance programs specifically for situations like yours. For your EBT card security going forward: 1. Change your PIN as soon as you get a new card 2. Check your balance frequently (ideally daily) 3. Never share your PIN with anyone 4. Consider withdrawing your cash benefits all at once when they're deposited Wishing you the best with resolving this quickly.
Update: Finally got through to my worker! They're sending me a form to fill out and said they can usually process benefit theft claims within 10 business days. She also approved emergency assistance for us while we wait - $200 that I can pick up at the office tomorrow. Not the full amount but at least something to help with groceries. Thanks everyone for your advice!
I'm so sorry this happened to you! EBT theft is unfortunately becoming more and more common. I work at a community resource center and we see cases like yours every week. A few additional tips that might help: 1. Document EVERYTHING - take screenshots of your account balance showing $0, write down the exact date/time you discovered the theft, and keep records of all your calls and case numbers. 2. If you have trouble reaching your CalWORKs worker, you can also file the theft report online through your county's website in some counties, or visit any county office location - you don't have to go to the specific office where your worker is located. 3. While waiting for resolution, check if your area has any emergency rental assistance programs. Many cities and nonprofits have funds specifically to help prevent evictions. 4. Consider asking your landlord for a few extra days if possible - explain the situation and show them your theft report documentation. Many landlords are understanding when they see you're actively working to resolve the issue. Stay strong - I know this is incredibly stressful but you're taking all the right steps to get this resolved!
This is such helpful advice! I'm new to this community but I've been reading through everyone's responses and I'm amazed at how supportive everyone is being. @Luca Esposito thank you for mentioning the online filing option - I didn t'know some counties allowed that. @Alina Rosenthal I m so'glad you were able to get through to your worker and get some emergency assistance approved! That must be such a relief. It s terrible'that EBT theft is so common now but it s good'to know there are systems in place to help victims get their benefits replaced, even if it takes some time.
UPDATE: I finally got through to my worker today! She confirmed everything and gave me more details. It's officially called the "CalWORKs Family Support Supplement" and it IS happening in most counties including Alameda. Payment amounts are $500 for 1-2 family members, $750 for 3-4, and $900 for 5+. They'll be sending official notices in February and payments should start going out in March. She said it's for all CalWORKs families with children and we don't need to do anything special to get it. Just make sure your case is active and address is current! Thanks everyone for the help confirming this was real. I was starting to think I'd imagined the whole conversation!
This is such great news! I'm a single mom with 3 kids in Los Angeles County and every little bit helps. I haven't heard anything from my worker yet but I'm going to call and ask about it. The timing would be perfect since I'm behind on rent and my oldest needs new shoes. Does anyone know if this will affect our regular monthly cash aid amount or if it's truly separate? I don't want to get excited if it means they'll reduce our regular benefits to make up for it. Also wondering if this will count as income for other programs like SNAP or childcare assistance?
From what I've learned through all these comments, it sounds like this is a separate one-time payment that won't affect your regular CalWORKs benefits! @e48ca6365907 mentioned it's part of the approved state budget and separate from your regular Cash Aid. I'm in the same boat as you with needing it for essentials - really hoping LA County is included in the rollout. You should definitely call and ask your worker about it. @a6dd59e13835 mentioned using Claimyr to avoid long hold times which might help you get through faster to ask about both the payment timing and whether it affects other benefits.
Yara Nassar
Hey Luca! I've been through a similar situation with early morning shifts. One thing that wasn't mentioned yet - if you end up qualifying for CalWORKs childcare assistance, make sure to ask specifically about "non-traditional hours" care. Since you're starting at 4am, you'll need a provider who can do overnight/very early morning care, and not all childcare providers accept the CalWORKs payment rates for those hours. Also, while you're waiting for the CalWORKs application to process (it can take 45 days), you might want to look into local churches or community centers that sometimes offer emergency childcare assistance. I know it's a long shot, but some have programs specifically for parents starting new jobs. Good luck with everything!
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Ethan Davis
•@Yara Nassar That s'such a great point about the non-traditional hours! I hadn t'even thought about whether providers would accept the CalWORKs rates for 3:30am care. Do you know if there s'a way to find out which providers in my area accept those rates before I apply? I don t'want to get approved and then find out no one will take the payment for those hours. And thanks for the church/community center idea - I ll'definitely look into that while waiting for processing!
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Ava Thompson
Hey! I work for a childcare resource & referral agency in LA County and can help with that question about finding providers who accept CalWORKs rates for non-traditional hours. You can call Child Care Resource Center at (213) 380-0560 - they maintain a database of all licensed providers in LA County and can filter by those who accept subsidies AND offer overnight/early morning care. Also, when you apply for CalWORKs, ask your eligibility worker about the "emergency childcare" option. If you have a job start date, they can sometimes expedite the childcare approval (within 10 days instead of 45) if you can document that you need childcare to accept or maintain employment. Bring your job offer letter with the hours listed when you apply - this really helps speed things up! One more tip - LA County has a 24-hour childcare pilot program through some family daycare providers. It's limited spots but worth asking about specifically since your hours are so early.
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