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I'm dealing with the same issue right now - my payment is 5 days late and I'm getting really worried. I called the main number yesterday and actually got through to someone after about an hour wait (kept hitting redial when it disconnected). The worker told me there's been a statewide system glitch affecting payments processed between March 19-22, which explains why so many of us are having problems this month. She said they're working on it but couldn't give me an exact timeline. Really frustrating when you're counting on that money for basic necessities. At least knowing it's a widespread issue makes me feel less like it's something wrong with my specific case. Hang in there everyone - sounds like we're all in this together!
Thanks for sharing that info about the statewide system glitch! That actually makes me feel a lot better knowing it's not just me or something I did wrong with my case. An hour wait is brutal but at least you got through to someone who could explain what's happening. Did they say if there's anything we can do to speed up the process or do we just have to wait it out? Really appreciate you taking the time to call and share what you found out with the rest of us!
I'm going through the exact same thing right now - my payment was supposed to come 4 days ago and nothing! I've been calling nonstop but keep getting the busy signal or getting disconnected after waiting forever. It's so stressful because I need to pay utilities and buy groceries for my kids. Reading through all these comments makes me feel less alone though - sounds like this system glitch is affecting a lot of us. I'm going to try that Claimyr service someone mentioned and also see if I can get to my local office in person tomorrow. Really hoping this gets resolved soon because I can't keep waiting much longer. Thank you everyone for sharing your experiences and tips!
Good to hear your friend is taking action! Just wanted to add - when he goes to the tax prep place, he should be completely honest with them about the situation. Tax preparers are bound by confidentiality and they've seen this before. They'll need to know the full story to properly amend the return and calculate what he owes. Also, he should keep records of everything - the amended return, any payments made, correspondence with the IRS, etc. If the CalFresh office or any other agency asks about it later, having documentation that he proactively corrected the error will work in his favor. One more thing - if he can't afford to pay back the full amount right away, the IRS does offer payment plans. It's better to set up a payment plan than to ignore the debt.
This is really solid advice! I'm new to this community but have been lurking and learning a lot. The payment plan option is huge - I didn't know the IRS offered that for situations like this. @Sean O'Connor - make sure your friend asks the tax preparer about installment agreements if he can't pay everything upfront. The IRS would rather get paid over time than not at all, and it shows he's trying to make it right. Also, since he's getting CalFresh now, there might be free tax preparation services in his area through VITA (Volunteer Income Tax Assistance) programs. They often help with amended returns too and it could save him money on prep fees when he's already struggling financially.
As someone who's worked with families in similar situations, I want to emphasize how important it is that your friend is taking this seriously now. The fact that he admitted the truth to the CalFresh eligibility worker actually puts him in a vulnerable position - that statement is now documented in his case file. A few additional things to consider: 1. When he files the amended return, he should also be prepared for potential questions about WHY he originally filed incorrectly. Having a consistent explanation ready is important. 2. The CalFresh office may follow up on this discrepancy even if they approved his benefits initially. They sometimes conduct post-eligibility reviews, especially when fraud indicators are present. 3. Since he's paying child support through county enforcement, there's already a paper trail showing he's the non-custodial parent. This makes his original tax filing even more questionable from an investigative standpoint. The good news is that voluntary correction usually results in much better outcomes than waiting to be caught. He's doing the right thing by addressing this immediately. Make sure he keeps copies of everything and considers getting legal advice if the situation becomes more complicated.
This is such helpful information, thank you! I'm new here and still learning about how all these systems work together. The point about the child support paper trail making his tax filing more suspicious is something I hadn't thought of - that really does create a clear contradiction that investigators could easily spot. I'm curious though - when you mention "post-eligibility reviews" for CalFresh, how common are those? Is it something that happens randomly or are they more likely to review cases where there were already red flags during the initial interview? My friend is probably going to be worried about this for months now. Also, do you think it would be worth having him proactively contact the CalFresh office to update them once he files the amended return? Or would that just draw more attention to the situation?
I'm so happy you got the confirmation about your retroactive payments! As a newer CalWORKs recipient myself, I know how confusing and stressful it can be when workers don't explain things clearly upfront. The fact that you'll get backpay to mid-December when your application was complete is great news. Just wanted to add one more thing that helped me - when you do call back about the diaper allowance, also ask if there are any other "special needs" allowances you might qualify for with newborn twins. Sometimes there are clothing allowances or other one-time benefits for families with multiple infants that they don't automatically tell you about. Also, keep all your receipts for baby expenses - sometimes if there are delays in getting benefits or allowances, you can get reimbursed for certain necessities you had to buy while waiting. Good luck with everything and congratulations on your twins!
This is such great advice about asking for other special needs allowances and keeping receipts! I hadn't thought about the possibility of reimbursement for expenses while waiting. With twins, I've already spent so much on formula, diapers, and basic necessities that it would be amazing if some of that could be covered retroactively. I'm definitely going to ask about clothing allowances too when I call back - they're growing so fast and I'm constantly needing new onesies and sleepers. Thank you for taking the time to share these tips!
Congratulations on your twins! I'm really glad to see that you got through to a worker and confirmed you'll be getting retroactive payments back to mid-December. That's such a relief when you're dealing with newborn expenses! I wanted to share something that might help - when I first started on CalWORKs with my baby, I found it really helpful to keep a notebook with all the dates and what different workers told me. Sometimes you get different answers from different people, so having it written down helped me advocate for myself better. Also, since everyone's mentioning the diaper allowance - definitely push for that! With twins going through 20 diapers a day, that extra money will make a huge difference. And don't be afraid to ask your worker to explain exactly what you qualify for in simple terms. They work for you, not the other way around. Best of luck with everything!
That's such good advice about keeping a notebook! I wish I had thought of that from the beginning - I've already gotten different answers from different people and it's been confusing to keep track of what I was told. I'm definitely going to start writing everything down from now on, especially since I'm still learning about all these different programs and benefits. And you're absolutely right about advocating for myself - sometimes I feel intimidated by the system but these are benefits I'm entitled to. Thank you for the encouragement and practical tips!
OP, just checking in - were you able to get through to anyone at the county? If you still haven't reached someone, remember that you have 90 days from the date of discontinuance to request a state hearing if you believe your benefits were incorrectly stopped. The form is called DPA 479, or you can request one by phone at 1-800-952-5253. Also, if you're experiencing an emergency food situation, ask about expedited CalFresh. They can sometimes issue emergency benefits within 3 days if you qualify.
I FINALLY got through!! I used that Claimyr service someone mentioned and it actually worked. Got connected to a worker who found my documents in the system but said they were never processed because they got "flagged for review" since I uploaded them as photos instead of scanned documents. They're reprocessing everything now and said my benefits should be restored within 48 hours, and they'll backdate the CalFresh so I don't lose anything. Such a relief! Thank you everyone for your help and suggestions!!
So glad you got it resolved! This is exactly why I always tell people to scan documents instead of taking photos when uploading to BenefitsCal. The system flags photo uploads for manual review which can cause huge delays. For anyone else reading this - if you don't have a scanner, most libraries and UPS stores offer free scanning services, or you can use scanning apps on your phone that create actual PDF files instead of just photos. The county workers told me photos often come through blurry or sideways which is why they get flagged. Thanks for updating us OP - stories like this help other people going through the same thing!
This is such helpful information! I had no idea that photo uploads got flagged differently than scanned documents. I've been taking pictures of everything with my phone this whole time and wondering why my cases always seem to take forever to process. Do you know if there are any other formatting requirements that cause delays? Like does the file size matter or certain file types work better than others?
Kylo Ren
I work at a county office and can confirm that the 24-hour hold is now standard across most California counties as of 2023. It was implemented to reduce fraud and give the system time to verify deposits. The policy should have been communicated better to recipients, but unfortunately many counties didn't do a good job with outreach. A few additional tips that might help others: - If you're ever completely unable to access your cash benefits due to a system error, you can request an emergency replacement card at your county office, but this usually takes 7-10 business days - Some counties offer emergency cash assistance if your EBT card is compromised or if there are system-wide issues preventing access to benefits - Always keep your receipts when withdrawing cash - if an ATM malfunctions and doesn't dispense money but shows a withdrawal, the receipt is crucial for filing a dispute The system definitely isn't perfect and I understand how stressful it can be when you need access to your benefits immediately. I'm glad you were able to get your money sorted out for rent!
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Riya Sharma
•Thank you for the insider perspective! It's really helpful to hear from someone who works at a county office and can confirm these policy changes. The 24-hour hold makes sense from a fraud prevention standpoint, but you're absolutely right that the communication to recipients has been terrible. I had no idea about the emergency replacement card option or that some counties offer emergency cash assistance for system issues - that could be a lifesaver for people in desperate situations. It's frustrating that we have to learn about these options through community forums rather than official channels. Do you know if there's any plan to improve the notification system when policies change? It seems like a simple email or text alert system could prevent a lot of the confusion and panic that people experience.
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StarSeeker
I've been dealing with CalWORKs for about a year now and I just want to say how grateful I am for communities like this where we can actually get real, practical help from each other. The official channels are so hard to navigate and half the time the county workers don't even seem to know about policy changes themselves. Reading through everyone's responses here taught me more about how the EBT system actually works than anything I ever got from my caseworker. It's really sad that we have to crowdsource basic information about our own benefits, but at least we have each other. For anyone new to CalWORKs reading this - bookmark this thread! The tips about timing, ATM locations, daily limits, and emergency options are gold. And definitely consider setting up those text alerts someone mentioned - I'm going to do that right now.
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Teresa Boyd
•I completely agree! This thread has been incredibly eye-opening and shows just how much we rely on each other to navigate these systems. It's honestly shocking that basic information about withdrawal limits, holding periods, and emergency options isn't clearly explained when you first get approved. I've been on CalWORKs for about 6 months and my caseworker never mentioned half of this stuff - like the text alerts, the grocery store cash back options, or that some counties have emergency assistance for system issues. It really shouldn't be this hard to access our own benefits! Thank you to everyone who shared their experiences and tips, especially @Kylo Ren for the insider perspective from the county office. This is exactly the kind of real-world information that should be standard in orientation materials but somehow never is. Definitely bookmarking this thread and setting up those text alerts too!
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