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I know this probably isn't what you want to hear right now, but even if the EBT customer service can unfreeze your card, I'd strongly recommend requesting an Emergency Draw from your county office if your rent is due in 2 days. If there's any kind of delay in resolving this, you don't want to risk being late on rent. You can request an emergency payment sometimes even if it's a card issue. Bring ID and your rental agreement to the office. Also, check your mail VERY carefully - they're required to send written notice before stopping benefits, but sometimes these notices look very generic and people throw them away thinking they're just regular correspondence. Look for anything from the county in the last 30 days.
UPDATE: I called the EBT customer service number and they said my card was frozen because of "suspicious activity" - probably because I tried multiple ATMs. They unfroze it and I was able to withdraw my money! Thank you everyone for your help. Definitely learned my lesson about not trying too many ATMs in a row. What a relief!
Great news! For future reference, if this ever happens again, you can also use the BenefitsCal mobile app to check your balance and freeze/unfreeze your card yourself in some situations. It's faster than calling sometimes.
So happy this got resolved quickly! This is such a common issue and it's great that you shared the solution. For anyone else reading this thread - the EBT customer service line really is the first place to call for card problems. They can usually fix security freezes right away. Thanks for updating us with what worked!
I had something similar happen once but it wasn't unemployment it was when my ex finally started paying child support after like 2 years of nothing lol. I didn't know I had to report that either! Ended up with a $340 overpayment that they took out of my benefits over 3 months. The whole reporting thing is super confusing. Good luck!
I went through this exact same situation about 6 months ago! Got unemployment after my retail job ended and had no clue it counted as income for CalWORKs. Ended up with a $187 overpayment notice that totally freaked me out. Here's what I learned: unemployment is considered "unearned income" and counts dollar-for-dollar against your CalWORKs grant. The good news is you have options! I called and set up a payment plan for $25/month instead of paying it all at once. They were actually pretty understanding once I explained I genuinely didn't know the rules. Also, make sure you report your unemployment going forward on your SAR7 forms. I upload my EDD benefit statements as verification. The key is staying on top of reporting ANY income changes over your IRT within 10 days - learned that lesson the hard way! Don't stress too much about it - overpayments happen to tons of people because the rules really aren't explained clearly. Just be proactive about setting up that payment plan and you'll be fine.
Thanks for sharing your experience! It's really helpful to hear from someone who went through the same thing. I'm definitely going to call tomorrow and ask about setting up a payment plan like you did. Did they ask for any specific documentation when you set yours up, or was it pretty straightforward? I'm hoping they'll be understanding since this was an honest mistake on my part too.
I'm currently going through a similar situation - applied for SSI 6 months ago and still waiting for my decision. One thing I learned that might help you: if you're worried about a gap in payments, ask your worker about "presumptive disability" payments. If your condition is on the compassionate allowances list (which it sounds like it might be since your doctor was optimistic), SSI can sometimes start payments before the final decision if they think you're likely to be approved. Also, regarding rent - make sure your landlord knows about the potential transition. Some are understanding about temporary delays, especially if you have documentation showing SSI is pending. You might also want to look into local emergency rental assistance programs through 211 or your county's social services department as a backup. The fact that you already got scheduled for an assessment so quickly is actually a really good sign! Most people wait months just for that appointment. Keep your fingers crossed - sounds like your case might move faster than the horror stories you're hearing.
This is really good information about presumptive disability payments - I hadn't heard of that before! I'll definitely ask about it at my assessment next week. My condition is apparently on some kind of fast-track list according to my doctor, so maybe that could help with getting payments started sooner. And thank you for the suggestion about talking to my landlord. I've been putting that off because I was embarrassed, but you're right that it's better to give them a heads up about potential timing issues rather than be surprised if there's a delay. The quick assessment scheduling did seem unusual based on what others are saying here. Hopefully that means good things for how fast the whole process might go! It's encouraging to hear from someone else going through this right now.
I went through this transition about 2 years ago and wanted to add a few things that might help. The good news is that CalWORKs has protections in place specifically for this situation - they can't just cut you off immediately when you apply for SSI, only when you actually start receiving payments. One thing I'd suggest is asking your worker (or a supervisor if your worker isn't responsive) about getting a "good cause" extension if you're having trouble meeting any WTW requirements while dealing with your health issues and the SSI process. This is separate from the medical exemption others mentioned but can provide additional protection. Also, make sure you understand how your SSI backpay will work with the Interim Assistance Reimbursement that someone mentioned. The county will take back what they paid you in CalWORKs during the months covered by your SSI backpay, but they can't take more than what SSI actually sends them. So if your SSI backpay is higher than what you received in CalWORKs, you'll still get the difference. Keep all your medical documentation organized - not just for SSI but also for your CalWORKs case. Having everything in one place made both processes much smoother for me. Good luck with your assessment next week!
This is all really helpful information! I didn't know about the "good cause" extension option - that sounds like it could be useful as backup protection while I'm going through this process. And thank you for explaining more about how the backpay works with the reimbursement. It's reassuring to know that if my SSI backpay is higher than what I got from CalWORKs, I'd still get the difference. I've been trying to get organized with all my medical records for the SSI application, so having them ready for CalWORKs too makes sense. It's really encouraging to hear from people who have successfully made this transition - makes it feel less overwhelming! Your point about CalWORKs not being able to just cut me off immediately when I apply (only when payments actually start) is exactly what I needed to hear for my peace of mind.
I'm a caseworker and want to emphasize something important - your mom should bring documentation showing her relationship to your niece when she applies. This could be a court order giving her custody/guardianship, or other legal documents showing she has the right to care for the child. Sometimes families assume verbal arrangements are enough, but the county will need proof of the caretaker relationship. Also, if there's any child support ordered for your niece (even if it's not being paid), make sure your mom reports that during the application. They need to know about any potential income sources for the child, even if they're not currently being received. One last thing - if your mom applies online through BenefitsCal, she can upload documents directly which sometimes speeds up processing. But given her age and the complexity of her situation as a senior caretaker, an in-person appointment might still be the best route to ensure everything is handled correctly from the start.
Thank you so much for this insight from a caseworker's perspective! This is really important to know about the documentation requirements. My mom does have legal guardianship papers for my niece that were established after my sister passed, so we'll make sure to bring those. There isn't any child support situation since my niece's father isn't in the picture, but it's good to know that would need to be reported if there was. I think we'll definitely go the in-person route given all the complexity you've mentioned. It sounds like having someone knowledgeable review everything from the start will save us potential headaches later. Do you have any other tips for what to expect during that first appointment or how to make sure we're working with someone who understands the non-needy caretaker relative rules?
I just want to echo what everyone has said about being persistent if you get pushback initially. When I helped my neighbor (she's 71) apply for CalWORKs for her grandson, the first worker kept insisting she needed to do job search activities and kept trying to include her in the assistance unit. We had to ask for a supervisor who immediately knew the rules about senior caretakers. One thing I'd add - when you go to the appointment, write down the worker's name and ask them to note in the case file that your mom is applying specifically as a "non-needy caretaker relative over age 60" and is therefore exempt from WTW requirements. This creates a paper trail in case there are issues later. Also, don't be surprised if the process takes a while. My neighbor's case took about 6 weeks to get approved because it had to go through additional reviews since senior caretaker cases are less common. But once it was approved, she got retroactive payments back to when she applied. Your mom is doing such an important thing raising your niece, especially after such a loss. The system should be supporting families like yours, not making it harder!
Malik Thomas
I'm dealing with the same issue! My payment is usually deposited on the 1st and I always see it pending by now, but nothing is showing up in my account or on BenefitsCal. I submitted my SAR7 on time too and got the confirmation. This is really stressing me out because I have bills due this week. Has anyone actually gotten through to their caseworker today? I've been trying the main line all morning with no luck.
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Elijah Jackson
•I'm in the exact same boat as you and @Ana Rusula! My payment is also supposed to hit on the 1st and there's nothing showing as pending anywhere. I've been calling since 8am and keep getting that automated message about high call volume before it disconnects. It's so frustrating when you're already stressed about bills. From what others have said in this thread, it sounds like this might be a system-wide processing delay rather than individual account issues. @Thais Soares mentioned using Claimyr to get through to someone - might be worth trying that if the regular phone lines stay jammed. Hoping we all see our payments tomorrow morning!
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Dallas Villalobos
•@Malik Thomas I feel you on the stress! I ve'been in this situation before and it s'the worst feeling when you re'counting on that payment. One thing that helped me when I couldn t'get through on the phone was logging into my online account multiple times throughout the day - sometimes the pending deposit shows up later in the day rather than first thing in the morning. Also, if you have direct deposit, try checking your bank s'mobile app rather than just the website - sometimes one shows pending transactions before the other. The fact that multiple people here are having the same issue makes me think it really is a system delay rather than individual problems with our cases. Hang in there - hopefully we ll'all wake up tomorrow to our payments being there!
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Lena Müller
This is really scary when you're depending on that payment! I'm having the same issue - my payment is supposed to deposit tomorrow (the 1st) and there's absolutely nothing showing as pending in my bank account or BenefitsCal. I submitted my SAR7 early and got confirmation it was processed. What's making me even more anxious is that I have utilities due on the 3rd and was counting on this payment. From reading everyone's responses here, it sounds like this might be a widespread system delay rather than individual account problems, which is somewhat reassuring but still doesn't help with the immediate stress of bills coming due. I'm going to try calling my caseworker directly first thing tomorrow morning if the payment doesn't show up. Has anyone tried checking their EBT balance to see if that updated even if the cash aid didn't?
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Zoe Walker
•@Lena Müller I totally understand the anxiety - utility shutoffs are terrifying! I checked my EBT card balance earlier today and it hasn t'updated either, which makes me think this really is a system-wide processing delay affecting all parts of our benefits. @Ana Rusula mentioned the same thing about her EBT not updating. One thing that s helped'me in past situations like this is calling the utility company directly to explain there s a'delay with government benefits - sometimes they ll give'you a few extra days without penalties if you re proactive'about it. Also, if you do need to use the Claimyr service that @Thais Soares suggested, they apparently have pretty good success getting people through to caseworkers when the main lines are jammed. Fingers crossed we all wake up tomorrow to our payments being there! The fact that so many of us are experiencing the exact same issue at the same time really does suggest it s on their'end, not ours.
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