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CalWORKs phone interview no-show - worker didn't call at scheduled time, what now?

So frustrated right now!! I had my CalWORKs recertification phone interview scheduled for 8:00am this morning. I made sure my phone was charged, had good reception, and I was ready with all my documents. It's now almost 9:00am and nobody has called me at all! I've been waiting by my phone the whole time. My benefits are about to expire and I really need this interview to keep my Cash Aid. Should I call them or will they reschedule me? Will my benefits stop because of their mistake? I'm a single mom with two kids and can't afford to lose my Cash Aid this month. Has anyone else had workers just not call for scheduled interviews?

Adriana Cohn

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Same thing happened to me last month!! I waited TWO HOURS and nothin. When I finally got through to someone they said 'oh we tried calling but no one answered' which was a total LIE because I was literally staring at my phone the whole time with no missed calls!!! Call them ASAP before they mark you as a 'no show' cause that's what they tried to do to me. The system is rigged I swear.

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Omg that's exactly what I'm worried about! Did they eventually do your interview when you called? I don't want to be marked as a no-show when THEY didn't call ME!

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Jace Caspullo

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You should definitely call them right away. According to CalWORKs regulations, they're required to make a good faith effort to contact you during your scheduled interview window, but sometimes workers get backed up or there might be a misunderstanding about who's supposed to call whom. If you call, make sure to document the date and time you call, who you speak with, and what they say. This will be important if there's any issue with your benefits later. Your benefits won't automatically stop - they have to send you a Notice of Action before discontinuing Cash Aid. But don't wait - the sooner you reach out to resolve this, the better.

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Melody Miles

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wats the number to call? i have same problem last week but my ebt card still working so maybe they approved me anyway?

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Call them right now - but be prepared to be on hold forever trying to reach a human. After my worker missed our scheduled call, I spent 3 hours trying to get through on the county line and kept getting disconnected. I finally used Claimyr (claimyr.com) to get through - they held my place in line and called me back when a worker was available. Saved me hours of frustration! Here's a video showing how it works: https://youtu.be/jzISHxCPLwE Make sure you explain you were ready for the interview but never received a call. Sometimes they'll do the interview right then if you get through, or they'll reschedule you. Don't wait for them to call, because if they mark you as a no-show, they can deny your recertification.

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Brandon Parker

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Thank you for this! Just checked out that video and it looks like exactly what I need right now. I've already tried calling twice and got disconnected both times. I'm going to try this service because I NEED to get this resolved today.

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Eva St. Cyr

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they probly tryin to trip u up so they can deny u benefits thats wat they do to everyone now my worker always "forgets" to call me then blames me lol

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Kristian Bishop

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That's not how it works. Workers don't get bonuses for denying applications - they're just overwhelmed with caseloads. It's not a conspiracy, it's underfunding and understaffing. OP should definitely call, but let's not spread misinformation about workers deliberately skipping appointments.

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Kaitlyn Otto

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make sure ur phone accepts blocked numbers!! my worker called from a blocked number and my phone was set to reject those calls lol. my own fault but still, almost lost my cash aid over it! and check that the phone # they have for u is correct in benefitscal. sometimes they have old numbers.

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Brandon Parker

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Just checked and I do accept blocked/unknown numbers, and I verified my phone number is correct in the system. Still no call from them :

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Kristian Bishop

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You need to call them immediately. There's a specific procedure for missed interviews. If you call today, they should be able to conduct the interview over the phone right then. Make sure you have all your verification documents ready (ID, income proof, rent/utilities, etc.). If you're using the new BenefitsCal portal, you can also send a secure message through there explaining that you were waiting for their call but didn't receive one. Upload any verification documents they need while you're at it. If you don't make contact with them within 10 days of the missed interview, they can deny your recertification for "failure to complete interview" and you'd have to start the application process all over again. Don't wait!

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Brandon Parker

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Update: I finally got through after using that Claimyr service someone mentioned. The worker was actually really nice and apologetic. She said they had a system outage this morning that messed up their call schedule. She did my interview right there on the phone and said my benefits should continue without interruption. So relieved! Thanks everyone for your help.

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Melody Miles

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this happens all the time with my worker too. sometimes the call comes in like 2 hours later so maybe keep waiting?? once they called me at 4pm for a 9am appointment lol

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Eva St. Cyr

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thats crazy but not suprising at all lmao county workers dont care about our time

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